A Small Orange Reviews

A Small Orange Reviews
2.8 Total Score
43 reviews
Add your review
Support
2.0
Features
3.8
Speed
3.3
Uptime
2.4
Value
2.7
Update: 29th December 2015 – A Small Orange seems to be having some issues over the Christmas break.  Please check the user reviews, as there are some serious concerns raised.  A Small Orange is the team that took over the Arvixe migration debacle, so this is not a good sign.  We are monitoring the situation.

Our A Small Orange Shared Hosting Review

a small orange reviewsA Small Orange comes fairly highly ranked in our user driven Shared Hosting Reviews table given it’s unique entry into the web hosting service market and the little unique quirks they put on the site to make it an enjoyable experience for its customers. They set themselves apart from other companies with their simple, yet effective name that is extremely memorable; coupled with a colorful and radiant template for their website that really sets the tone for their site.  Not only should you read our editorial A Small Orange Review below, but also check out the User A Small Orange Reviews by clicking the User Reviews tab at the top of this page.

One interesting thing you may like to know is that the Chief Executive Officer and General Manager is Mr Douglas Hanna (Edit: He left late 2014).  He founded and writes for a popular blog on customer service and customer service experience called Service Untitled.  He also served as the Customer Service Manager at Hostgator before they got purchased by EIG.  He also serves as a Member of the Board of Advisors at CodeGuard (WordPress backup service).  The point we make by revealing all this information, is you will see as you read our review that we think ASO & Hostnine (sister companies) have one of the best customer support experiences you will find in hosting.  This really is their big strength.

Our First Thoughts

One thing that you first see when you visit A Small Orange is their original and bright, colorful branding.  It is probably one of the nicest web hosting sites we have seen, but the question is does that match the quality and features of the service.  We already know about ASO due to us using extensively their sister site Hostnine, including their VPS for this website.  We actively maintain a site with them, which we mainly use for testing purposes, and playing around with the new blogging Platform Ghost.

When you first visit their site, you will see a very smart summary of the different types of hosting they offer, including shared hosting (which this review covers), reseller hosting, business hosting, cloud VPS hosting, hybrid hosting and dedicated hosting.  As you can see, there is a fantastic upgrade path and it is a truly exceptional host (even though we prefer their sister company Hostnine).

a-small-orange-plans

The Different Plans

They offer four different plans,  which mainly differ in the amount of Storage and Bandwidth, although their cheapest “Tiny” plan only allows one domain to be setup on the hosting.

a small orange plans

As you can see all but the Tiny Plan come with Unlimited Domains, and 24/7 Email and Live Chat Support.  All plans use SSD storage, which is at least 15 times faster than the mechanical counterpart making the site seem extremely responsive.  Other features of the plans include:

  • 90 day Money Back Guarantee – This is one of the longest in the industry, giving you ample time to try out the service.  Note that domains are not included in this offer, so if you refund after taking advantage of a free domain, the standard domain cost will be deducted.  This is pretty standard practice.
  • cPanel – They provide the standard cPanel control panel.
  • Fully Scalable – Easily upgrade and downgrade as you need.
  • Two months free – When you pay for a year up front, you get two months free hosting, as well as a free domain.
  • Unlimited everything else – Unlimited Emails, Databases, Mailing Lists, Email Forwarders, Subdomains, and FTP Accounts come as standard.
  • Daily Backups – Automated daily backups are taken, although we do recommend taking your own off-site backups as well.
  • Ghost blog hosting – They are one of the few shared hosting providers that have Node.js installed.  This means the new Ghost Blogging Platform can be installed.
  • Ruby on Rails – Unlike most hosts that use a cPanel plugin for Ruby (which is not always updated to the latest version), they use Passenger for their Ruby, meaning it is always up to date with the latest Gem’s installed.

If you need a little extra, we can highly recommend their Cloud VPS plans, but also, they have no introduced Clementine Managed plans, which have the power of dedicated resources but are completely hands off.  That means that while you will receive cPanel details, you won’t have to worry about server configurations or anything else.  We think this is ideal for people that want a bit more power, but don’t want the hassle of setting up and managing a VPS.

US Based Datacenters

A Small Orange’s datacenters are located in the US in both Dallas, and Dearborn, Michigan.  Unfortunately, you cannot choose the location of your server.

The Sign-Up Process

The sign-up process is very easy.  If you are unsure of the right plan, the first thing to do is open an online chat, and they will talk you through the best plan.  Don’t worry, they don’t try to talk you into an expensive plan like some hosts!  If you just have a small WordPress site, then all you will need is the “Tiny” or “Small” plan, and then as and when required you can upgrade from there.  You can find a full walk-through of the sign-up process on our coupons page.

When we last setup an account with ASO (one we actively use) it took a matter of minutes to get all the account information so we could start working on our site.

The Control Panel

A Small Orange has a rather smart Client area for support and billing, and gives you access to their extensive knowledgebase and video tutorials.  You can see a screenshot of the client area below (click the image to enlarge):

 

Customer Area - A Small Orange

For the management of the website, they use the industry standard cPanel, and as you can see from the screenshot below, they have some nice added options,… such as PHP selector, Pagespeed Optimizer, Cloudflare one-click install, SiteLock security, R1Soft backups access, as well as their Ghost Installer (via Softaculous):

a small orange control panel

One thing we like about them is that they have kept the standard cPanel styling, rather than jazz it up like some other hosts do.  Sure whilst we like the look better of some of the custom styles, having the standard version makes it super easy to follow any cPanel guides or tutorials as well as find what you are looking for very easily.

Summary

Pros

  • No “unlimited everything” – Most companies will try to pitch you the line that they have ‘unlimited everything’ and that just simply isn’t true about the sites bandwidth and disk space. They have clearly separated themselves from the pack and provides you with a clear-cut picture of the disk space and bandwidth they offer. However, you can purchase additional bandwidth for your shared hosting at just $0.50 per GB per month.
  • SSD Driven – Experience blazing fast shared hosting with their fully SSD driven shared hosting environment. SSD drives are at least 15 times faster than the traditional mechanical drives used by most other hosts and are more reliable as well. Typically, you will only see SSD driven hosting on a VPS or Dedicated server, and even then this is only a recent trend. This explains the lower storage space within the plans than competitors, but believe us… it is worth it.
  • Superb Customer Service – This could be the best thing about ASO. Send them a ticket, and you’ll receive a response in just 30 minutes at the max. No question goes unanswered which speaks volumes to their reliability. They truly care about their clients because they know their customers care about their product. We host this site with Hostnine, who share all the same support infrastructure. We can honestly say these guys know their stuff, and are one of the best support teams we have experienced. What’s amazing is they don’t shout how good their support is from the rafters, like some other hosts.
  • High Touch Services – They created a unique service that provides help for managing your site above and beyond what you would expect from a typical support service. They will help with software installation, configuration tuning or even the setup of complex software. Essentially, they advertise their technicians as being for hire for any task that needs to be done on your website. We actually think this is a great service addon, as having someone on hand to sort out a problem can be very cost affective, and give you alot of peace of mind.
  • Price for every budget – They offer a good pricing, but if you need a slightly more powerful plan, we believe Hostnine is slightly cheaper in the long run.
  • No hidden agenda-No lies like claiming to have unlimited everything, and no hidden fees or contracts. They also offer you a 45-day money back guarantee if you’re unsatisfied with their service.
  • Different types of hosting – They you a platform of different web hosting options to choose from varying in price and outlook. Cloud VPS, Dedicated servers, re seller hosting, business web hosting and shared web hosting are all offered at reasonable prices. You, therefore, have an excellent upgrade path should you need it.
  • Node.js and Ghost Blogging Platform Support – They are one of the few companies that offer this kind of support on a Shared Server. Ghost is an upcoming blogging platform that is quickly gaining traction. You can read more information in our review here, including instructions for setting up Ghost blogging platform.

Cons

  • Support – Arrrgh… this one was hard to write, and in the context of other hosts, support should probably be in a positive category. However, the last year has seen their ticket response times go from around 15-20 minutes to around the 1 – 2 hour mark. They have also changed their live chat software, so when you respond it goes to the bottom of the queue again meaning that more complicated matters can drag out. But just to clarify, I am nit-picking here, and their support is still one of the best around.

Our A Small Orange Review Verdict

They are fairly high up on our list of hosting providers we would recommend.  Particularly if you check the A Small Orange Reviews below you will see many people feel the same.  They deserve it based on a number of reasons like offering monthly payment options, discounted pre-paid pricing, and up-front quoted pricing based on the monthly price, not on some ridiculous three to five year prepaid plan, as well as a fresh, and tangy website template that has quite the appeal to it. While Hostnine and A Small Orange are owned by the same company (or at least used to be), it is good to make note of the fact that they are cheaper than Hostnine. With that in mind, we feel that they really care about it’s clients and they have the tools available to maintain success and grow and prosper.

15% Off all Shared Hosting Plans

This is our Standard ASO Promo Code which gives 15% off the first invoice, so sign up for longer for more savings.

$2.48 $2.92

A Small Orange Reviews
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77 Comments
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  1. Reply Bremer September 20, 2016 at 1:30 am

    So I started using this service because it was affordable. But recently I had to cancel my account because I couldnt afford to keep it running. Unknown to me. They still billed me the full amount for a service that I had cancelled. After multiple emails and complaints about getting a refund they have still not issued my refund. The customer service is really bad and if you bring up issues like mine they will stop responding to you. Don’t waste your time and money on this company because you’ll either end up disappointed or your money stolen.

  2. Reply Louis September 11, 2016 at 8:50 am
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    This is absolutely the worst company in existence, not just as a web host. Charlatans, scoundrals, they need to be crucified or hung. Imagine the shit one has to go through to say this shit.

    + PROS: Doesnt even deserve a pros section
    - CONS: Does not fit into box
    Helpful(0) Unhelpful(0)You have already voted this
  3. Reply Mike September 1, 2016 at 2:46 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    I am so frustrated and disappointed by your company. Ever since you decided to remove the live chat feature from the iphone about a year ago, i now cannot contact support to get things fixed fast. I have to carry a laptop around all the time since my server goes down 4-8 times per month. Submitting tickets doesnt work anymore, nobody cares to answer them. Your customer service is a complete joke. I came from bluehost because i thought and hoped to find better and faster customer service. Being with you guys is like being in a jail, no communication abilities and solve problems only when i have a computer in front. I have lost dozens of thousands of dollars in advertising thanks to you. I am on the road and have no ability to contact you via chat now because you decided to remove communication from mobile phones. Way to go, no phone to reach you, no support ticket and no ability to chat. Speechless.

    + PROS: Nothing is good with these people
    - CONS: Everything No live chat supported on mobile No phone service Tickets are never responded
    Helpful(0) Unhelpful(0)You have already voted this
  4. Reply ANONYMOUS August 8, 2016 at 4:12 am

    THESE GUYS ARE THE WORST. THEY LIE, THEY ARE THIEVES, THEY ARE 34.5% UPTIME AND THEY ARE THE WORST IN THE MARKET. NO IPHONE LIVE CHAT ONLY STUCK TO A COMPUTER.

  5. Reply Nicholas August 2, 2016 at 7:26 am
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    First attempt at a VPS. Never got set up because it never left pending status. Bluehost had me up and running in a couple of hours.

    + PROS: None, VPS never left pending status.
    - CONS: VPS Order said 24 hours, a week later still in pending. Opened support ticket, no response a week later. Online chat sat in open window that said 5 minutes, then any minute and an hour later, gave up because no response. Signed up with bluehost, had VPS ready to go within a couple of hours.
    Helpful(0) Unhelpful(0)You have already voted this
  6. Reply Nancy Swarey August 1, 2016 at 4:50 am
    0.4
    Support
    0
    Features
    40
    Speed
    0
    Uptime
    0
    Value
    0

    4th day since ordering hosting and domain, still no Welcome email, nor response to polite note 2 days later. They DID manage to send several ‘upsell’ efforts, which we won’t be availing ourselves of. Considering decent price ($150 for 3 yrs incl 1 yr of free domain reg), have to give two thumbs down, and recommend that webmasters look elsewhere. Very rude not to respond to email several days. A Small Orange is small, indeed, quality-wise

    + PROS: decent price ($150 for 3 yrs, incl 1 yr free domain)
    - CONS: 4th day, still awaiting Welcome email No response to courteous email, 2 days + 2 days Quite rude not to respond
    Helpful(0) Unhelpful(1)You have already voted this
  7. Reply mona July 31, 2016 at 1:58 pm

    9 days server down never ever try arvixe
    baaaaaaaaaaaaaaaaaaaaaaad support

  8. Reply Denis July 22, 2016 at 11:05 pm
    1.8
    Support
    10
    Features
    60
    Speed
    50
    Uptime
    50
    Value
    10

    I cancelled my website due to their poor ticket support. I contacted them back a month later to ask them if they are willing to work with me and restore my account, they wanted a 150.00 fee for restoration even though it was their fault that they haven’t responded to 3 of my tickets.

    + PROS: Good price
    - CONS: horrible support and uncare for their customers
    Helpful(0) Unhelpful(0)You have already voted this
  9. Reply Dan Reinders July 12, 2016 at 3:29 am
    0.7
    Support
    10
    Features
    20
    Speed
    20
    Uptime
    10
    Value
    10

    My server has been down now for 36 hours. Their support is useless. After 9 years with ASO, I am done. They used to be really good but not anymore.

    + PROS: None
    - CONS: Worst Support Ever!
    Helpful(0) Unhelpful(0)You have already voted this
  10. Reply Barry June 22, 2016 at 3:57 pm

    Nice bright clear looking members screen, easy to navigate and understand, looks like that’s where the commitment ends though. Abysmal service from them over the end of 2015 start of 2016, all customers who had paid them money were just abandoned. to this day not an apology.

  11. Reply Matthew Pavkov June 21, 2016 at 2:45 pm
    1.9
    Support
    10
    Features
    40
    Speed
    60
    Uptime
    60
    Value
    20

    Unfortunately, after almost 10 years of being with ASO, I’ve decided that I have to find a new provider. The services were always fine for my minimal consumption, it was cheap, did what I needed, etc. However, support is now awful. I currently have one open ticket that’s 3 days old, no response. I have another open ticket that’s 1 day old and the only response I received was wrong. I’m going to be switching to someone new, not sure who yet.

    + PROS: Cheap.
    - CONS: Customer support is as awful as everyone else here is saying.
    Helpful(0) Unhelpful(0)You have already voted this
  12. Reply John June 16, 2016 at 10:51 am
    0.7
    Support
    10
    Features
    20
    Speed
    10
    Uptime
    20
    Value
    10

    The worst support I’ve seen in many years of using hosting companies. Tickets often get ignored which is something I’ve never experienced before. Switched away to a better provider.

    - CONS: The worst support I've seen in many years of using hosting companies. Tickets often get ignored which is something I've never experienced before. Switched away to a better provider.
    Helpful(0) Unhelpful(0)You have already voted this
  13. Reply Jon June 10, 2016 at 5:16 am
    2.5
    Support
    10
    Features
    60
    Speed
    80
    Uptime
    60
    Value
    40

    That used to be amazing, but customer service is now crap. No more phone support. Chat support is not knowledgeable and if you open a ticket, it takes forever to be even acknowledged. Will be switching away from ASO.

    + PROS: SSD servers are fast.
    - CONS: Customer service is crap. No longer has phone support.
    Helpful(0) Unhelpful(0)You have already voted this
  14. Reply VINAY CHANDRA May 15, 2016 at 4:13 pm
    2.2
    Support
    20
    Features
    80
    Speed
    20
    Uptime
    20
    Value
    80

    Cancellation Reason: Worse customer service ever!
    During sign up process the information provided was that I could enter the EPP number of the domain I want to transfer from GoDaddy after completion of sign up process.
    When I returned to the site to update EPP number, they asked for $15 fee to transfer, which I was willing to pay BUT the web interface kept saying product not in the cart to complete transaction.
    I chatted with their agent who was not helpful at all and opened a ticket
    After 2 days I opened another ticket but no response.
    For such a simple thing when you are acquiring a new customer, they have such BAD customer service… I just cannot imagine what it will be like afterwards. And they do not have any phone number to call either.
    Also, they said 90 days money back guarantee and now while cancelling they said my account was non-refundable… simply amazing customer service.
    I have NEVER experienced such bad customer service from anyone for new customers in my life even not from telephone service providers who are the worst.
    Gosh!

    + PROS: Attractive plans
    - CONS: Worst customer service
    Helpful(4) Unhelpful(0)You have already voted this
  15. Reply Nick May 12, 2016 at 3:18 pm
    2.5
    Support
    0
    Features
    60
    Speed
    70
    Uptime
    80
    Value
    40

    Stay away. Their policies for billing are ridiculous and they are unwilling to work with a long and loyal customer such as myself. I have left their services and will not be returning.

    + PROS: Their services were good, cheap and simple to use.
    - CONS: After cancelling through their site, paypal subscriptions was still set to send the payment. ASmallorange would NOT give the money back. They received money for no services and refused to provide a refund. Because of this I recommend staying away from this company.
    Helpful(2) Unhelpful(0)You have already voted this
  16. Reply jonathan May 6, 2016 at 7:45 pm
    2.5
    Support
    10
    Features
    60
    Speed
    60
    Uptime
    40
    Value
    80

    crap support. no telephone. right now I have three open tickets, each several days old, and have had to migrate my business email off of ASO onto google due to SMTP server blockage and 18+ hour delays. will be taking my business elsewhere…

    + PROS: cheap, maybe the cheapest ISP around for a small website. ($35/year for the "tiny" plan)
    - CONS: crap support. no telephone. right now I have three open tickets, each several days old, and have had to migrate my business email off of ASO onto google due to SMTP server blockage and 18+ hour delays. will be taking my business elsewhere...
    Helpful(1) Unhelpful(0)You have already voted this
  17. Reply Admin May 4, 2016 at 10:58 pm
    1.2
    Support
    0
    Features
    40
    Speed
    10
    Uptime
    60
    Value
    10

    I had a billing ticket open. I got he reply only after a week. Also, the reps come on Live Chat only after 30 or 45 minutes. What is happening to ASO????

    + PROS: The plans are cheap
    - CONS: Support has been on a downhill.Hope they fix it soon
    Helpful(1) Unhelpful(0)You have already voted this
  18. Reply RB April 7, 2016 at 2:03 am
    0.1
    Support
    0
    Features
    10
    Speed
    0
    Uptime
    0
    Value
    0

    Don’t do it. Their customer service is terrible. I was billed for a product that I did not receive and, despite emailing several times, it took them a month to respond. Do not use this hosting company. Do not give them your money.

    Helpful(5) Unhelpful(0)You have already voted this
  19. Reply d'Philip Chalmers April 6, 2016 at 1:49 am
    1.5
    Support
    10
    Features
    40
    Speed
    40
    Uptime
    50
    Value
    10

    Was using this company for 5+ years but they just lost my business over renewal fees and very poor billing/customer service which resulted in my site being down (despite the fees being paid.)

    I DO NOT recommend this company.

    + PROS: This was a most decent hosting company until the last few months; control panel is good, web host was stable, speed was good, rates fair.
    - CONS: NEVER HAD A PROBLEM until recently, in particular the billing department. I have been with "A Small Orange" for 5+ years, but recently, after hounding me FOR MONTHS to pay my renewal fees (the did not do this in the past), I paid the $65 fees for my web hosting and domain only to have BOTH cancelled and my website be down. Furthermore, upon requesting assistance for several days, I got ABSOLUTELY NO RESPONSE until I canceled the account. I DO NOT recommend this company.
    Helpful(1) Unhelpful(0)You have already voted this
  20. Reply Lisa March 23, 2016 at 11:58 am
    0.6
    Support
    10
    Features
    20
    Speed
    10
    Uptime
    10
    Value
    10

    We moved to A Small Orange from our previous host after doing extensive research. Even though ASO was a bit more expensive than some other hosts, we went with them as they had great reviews and promise a “Homegrown Website Hosting” service with great support.

    Oh boy. This company, who is now a part of the huge EIG conglomerate, is a complete mess.

    We’ve had numerous issues with them. Here are just a couple of them:

    – When we reported spam that we were getting from a 3rd party, they locked OUR account, without investigating who the abuser and who the victim was.

    – The downtime is extremely frequent, and happens weekly.

    – They will often block outgoing emails via SMTP, using MailChannels

    – They deleted a bunch of files on our hosting, without letting us know. This was apparently due to a false positive by their updated malware scanner. They did not contact us to let us know that they had updated the scanner, or that any files were deleted. When this was reported to them, they took TWO WEEKS to get back to us, despite numerous emails.

    – If you have issues with abuse or mail deliverability, live chat or regular support CAN NOT and WILL NOT help you. They will create a ticket and forward it to the abuse team, who does not work 24/7.

    On top of all that, their tone and their approach is nonchalant and unapologetic. They really sound like they do not care about their customers, and it shows.

    A Small Orange has been a huge disappointment, and hosting with them is simply not worth the hassle. We’ve had numerous hosts over the years, but A Small Orange takes the prize as one of the worst web hosts ever.

    Avoid.

    + PROS: None
    - CONS: Awful customer service, technical issues
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  21. Reply That Guy February 29, 2016 at 2:29 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    After EIG purchase, ASO has become one of the worst webhost I have ever used.

    + PROS: Decent feature-set. If it worked...
    - CONS: We purchased a medium sized VPS. Their constant excuse for crashes was, "You are using too much memory." Alright, I can accept that, so I would upgrade, same deal. I eventually tired of long support waits, and non-stop downtime. I switched to another host with the EXACT same specs, we never have down-time. Let me clarify. We switched to another host with exactly the same specs purchased as ASO, and we run twice as many sites now with no down time. ASO are bullshitters of the highest degree. Thank EIG. Any web-host they buy is destroyed within a year.
    Helpful(3) Unhelpful(1)You have already voted this
  22. Reply Anthony February 19, 2016 at 3:46 pm
    0.7
    Support
    10
    Features
    30
    Speed
    10
    Uptime
    10
    Value
    10

    Stay away. Was with them for years, and they WERE great, but now they are the WORST. I repeat, don’t waste your time or money at ASO.

    + PROS: None, anymore.
    - CONS: Everything you can imagine.
    Helpful(4) Unhelpful(1)You have already voted this
  23. Reply j February 3, 2016 at 10:35 pm

    This is the WORST host EVER DO NOT SIGN UP with them!!!!!!!!

  24. Reply RM February 3, 2016 at 8:54 pm
    0.7
    Support
    10
    Features
    20
    Speed
    10
    Uptime
    20
    Value
    10

    I work at the web development company and has recommended Small Orange to my clients in the past. I probably brought 200+ clients over to ASO singlehandedly. I have now moved close to half of my clients away from them and planning to do the same with others.

    Their customer support used to be top notch. It was near instant on the live chat, support staff was knowledgeable and helpful and the uptime was great. None of this can be applied to them now.

    Chat support doesn’t want to do anything – they just relay information to the “techs” and create tickets for you. I have now being sitting at “We’ll be right with you” window for 1hour+. My sites are down all the time for 15minutes+ and no responses whatsoever except for the standard “we’re working on it”.

    Here is an example of what I had to wait for days and something other companies give you ability to do yourself in a matter of few minutes – I could not register my nameservers. There was no option on the website and chat support said that I’d have to create a ticket. 5 Days later(and few angry comments of mine later) I finally received a response from them saying that they did it. 5 days when I should have been able to do it instantly! Latest news is that they charge extra for “premium” customer support that allows you to skip the queue. Considering that I haven’t being able to get to their support in weeks, it is either pay and get smth or don’t pay and don’t get anything.

    In short, they are not what they used to be and seem to be going downhill only from here. Stay away!

    Helpful(5) Unhelpful(1)You have already voted this
  25. Reply Tucker February 3, 2016 at 2:36 pm

    ASO has easily been the WORST company to work with for hosting. We currently have 4 servers with ASO, which WAS 6 until a recent extended outage over Christmas, where support had no answers and was essentially non-existent. We are currently making plans to move all accounts away from ASO.

    PLEASE – from one small web dev/hosting company to another: DO NOT USE A SMALL ORANGE! So much damage control and lost accounts on our end. Please do not risk losing business!

  26. Reply Bethany January 15, 2016 at 5:20 pm
    2.5
    Support
    10
    Features
    60
    Speed
    60
    Uptime
    40
    Value
    80

    I had a similar issue to a few of the other posters. I did my homework prior to going with ASO comparing them to other hosting providers. I went out of my way to set up an account with them because of their customer service. When I set up my account (over a year ago) the service was amazing and trouble shooting issues was also extremely easy with their system. I am not familiar with running a VPS so their help was very appreciated.

    Now, their chat system is very laggy, if you time out, it will close the chat all together and you’re waiting in queue again for 3-20min. The support staff is very rude, to the point and act as if they’re incapable of answering anything or assisting with small issues. DNS issues being rerouted to a ticket to support? You’re telling me that a support tech can’t check settings during a chat?

    They’re very hands off now and the entire experience is starting to feel a lot like it was with Fatcow. Maybe the experience is different for those who pay the extra $15 a month for “priority” support.

    In regards to the downtime, 7-11 days is a long time for a server to be down. Especially for a design agency that is a reseller for their service. In that time frame we had to deal with many upset clients about their sites/email being down in addition to our own email being down.

    I wanted some sort of credit for that time we were down. Couldn’t find a number anywhere. Everything leads to their ticketing system. The ticket was in for nearly 2 weeks before anyone answered it and they said “You’re service has been up for the past 7 days. If you’re still having issues please advice.” It didn’t address my concerns or acknowledge the issue was entirely on them and didn’t make any attempt to smooth the inconvenience over.

    I am extremely disappointed with ASO right now and there’s really no way to tell them that. Except to put tickets in that they get around to answering in two weeks.

    + PROS: Great Value Easy to set up and manage. CPanels Plays nice with Wordpress
    - CONS: Uptime Support Staff is Rude Timely Support Ticket System is slow
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  27. Reply Cody January 13, 2016 at 9:01 am
    1.2
    Support
    10
    Features
    40
    Speed
    40
    Uptime
    10
    Value
    20

    I’ve had a small orange for well over a year and 9 months. I am now leaving them after my server was down for 11 days straight with no information besides “we’re working on it”. Proof: https://status.asmallorange.com/?id=590

    Talked to them about Guaranteed Uptime but everything but my VPS was included.

    + PROS: Fast server CPanel included
    - CONS: Downtime 1-2 times a month (last 9 months) 11 days of straight downtime over Christmas Long wait for support agent (when it works) No way to call them
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  28. Reply berwyn January 12, 2016 at 12:24 pm
    0.1
    Support
    10
    Features
    0
    Speed
    0
    Uptime
    0
    Value
    0

    Hi

    to who is looking for a hosting or server, please do not use this provider (asmallorange.com).
    i have been using their service about 8-9 months. it was good for the first 2-3 months, after that everything get screwed up. it’s really terrible on their service including their support live chat.

    support live chat cannot be used anymore until today. no contact number can be contacted. raised a couple of tickets but nobody reply the ticket. Asked for refund, nobody response.

    it ‘s a nightmare for everyone who is going to use their service.
    i just hope that i can claim back the money that they have charged to me.

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  29. Reply robert January 11, 2016 at 9:45 pm
    2.1
    Support
    30
    Features
    40
    Speed
    60
    Uptime
    40
    Value
    40

    It just to be great but after it was bought by new owners everything is crap.
    Will me closing all my accounts and migrating to another hosting company,.

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  30. Reply Jo January 10, 2016 at 12:10 pm
    0.5
    Support
    0
    Features
    20
    Speed
    10
    Uptime
    10
    Value
    10

    Used to LOVE them for their great customer support & recommended them to all my clients – NOW its HORRIBLE. Customer support STINKS. STAY AWAY. I will be shifting shortly and taking my clients with me.

    + PROS: Use to have great customer
    - CONS: Customer support STINKS.
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  31. Reply Chris K January 7, 2016 at 8:01 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    I came on board to ASO 2 years ago. Their service and support rocked and I was totally pleased. Earlier this year, things started slowing down. Their support began to dwindle. I just noticed that towards the end of the year, even their SUPPORT Phone Number had been taken off the site.

    Live chat is now a joke, you need to fill out a form when you have an issue with their service. Which is fine if they’re going to answer the flippin’ ticket. Instead, the copy and paste their responses. I had a request about my server different than what is was about when it was down, they simply copy and pasted a response to my ticket and it had nothing to do with the issue at hand.

    I also noticed that my server had intermittent down time. I would receive an email from site monitor ( pingdom.com ) that I had down time. With this year, I had 48 times that it showed me that I had down time. Most were a few minutes, some were about an hour and it wasn’t until December 2015.. nearly a week straight… twice. The beginning week and the last week…

    They’re a waste of your money… STAY AWAY.

    If you don’t mind wasting money, by all means, join their company.

    In a post earlier by JACK, he wrote about the company being purchased by: EIG…

    Here’s their website with their company names:
    http://www.endurance.com/our-company/our-brands

    A Small Orange is there too… Sad Company to host with… STAY AWAY!

    I don’t know how many times I can say this…. STAY AWAY FROM THEM!!!

    + PROS: NONE
    - CONS: Poor Service Support No Phone Support SLOW VPS Slow Ticket Response times DOWN SERVERS--- TOO MUCH!
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  32. Reply Jason January 6, 2016 at 7:08 am
    1.6
    Support
    40
    Features
    50
    Speed
    50
    Uptime
    10
    Value
    10

    Their VPS is not reliable. Very poor servers and experience over the past year with my sites going down every two weeks at best and every day at the worst.

    + PROS: They have 24 hour live support chat. They can help with most things.
    - CONS: I have had a VPS plan for about two years. The first year was fine but the last year I have had so many issues with my servers going down. I wouldn't wish this on any of you. If you like having a website that is online then I don't recommend using their VPS plan. At the same time, I have had a shared hosting plan with them and it hasn't gone down.
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  33. Reply Peter January 5, 2016 at 8:22 pm

    Find someone else to host our site. Support, well there is no support and servers go down faster than a hooker on a John.

  34. Reply Alexander January 5, 2016 at 5:27 am
    1.1
    Support
    20
    Features
    20
    Speed
    10
    Uptime
    0
    Value
    60

    AVOID AT ALL COSTS. Our site has been down without ANY explanation. Support is useless in explaining the situation and offering a remedy. Migrating our site ASAP. If your business runs off your site, don’t make the same mistake we made by signing up with ASO.

    + PROS: used to be good
    - CONS: literally became the worst host we've ever dealt with
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  35. Reply Jack January 4, 2016 at 6:05 pm
    1.2
    Support
    0
    Features
    60
    Speed
    60
    Uptime
    0
    Value
    0

    STAY AWAY. A Small Orange is now just another brand of Endurance International Group (EIG), along with HostGator, BlueHost, Arvixe, HostNine, and close to a hundred other names. EIG has a reputation of taking over great companies and destroying them.

    The reviews here reflect my own experience: ASO was a great company until taken over by EIG in mid-2014, and for a little while after. They’ve killed it now.

    EIG in my opinion deserves to be driven out of business, but instead they have become a multi-billion-dollar corporation. Do your research and do it well, as they now seem to be actively trying to hide it when they take companies over.

    + PROS: Customer service still responds. But the response may just be, "sorry, can't help you."
    - CONS: Being out of online business for a week or more at a time.
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  36. Reply Matteo Cassese January 3, 2016 at 11:40 am
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    I am sorry to report that ASO is not providing to their customers what they sign up for. The service may be cheap but is totally unreliable. The customer service is non existent and in case anything goes bad you get locked out of the control panel which means that you can’t do anything on your own.

    Just stay away from them!

    + PROS: None
    - CONS: No uptime, no transparency, no communication, no customer service
    Helpful(2) Unhelpful(1)You have already voted this
  37. Reply Alex December 30, 2015 at 2:31 pm

    Absolute worst company I have ever dealt with. We pay a premium for basically nothing… Our sites have been down since the day after christmas. Currently still down & all they say is “we will have this up shortly”. I guess shortly for them means a week. I never knew a company that provides hosting to businesses would ever think any downtime is acceptable let a lone more down time than uptime. We are losing business. Our clients are losing business. I would hate to know how many other businesses these guys may have literally ruined due to these issues. We have already bought a different hosting however we are unable to move any sites because everything is down. Atrocious. They won’t even provide a refund either. BUYER BE WARE!

  38. Reply David Bolthouse December 29, 2015 at 5:52 pm

    I think the review counter at the top of this website for A Small Orange is out of kilter. A Small Orange reviews are FAR WORSE than the counter at the top of this page indicates, and especially over the past year. Most people indicate that they would rate it less than 1.

  39. Reply David Bolthouse December 29, 2015 at 5:47 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    Really, really bad!!! My client’s site went down for days. Other times is was up and down, and there were times daily that it crawled to a stop. It is the worst hosting experience I have ever had, and I work with dozens of hosts.

    + PROS: NONE
    - CONS: EVERYTHING IS A TOTAL JOKE. THEY NEED TO GO OUT OF BUSINESS.
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  40. Reply Michael K December 29, 2015 at 5:38 pm
    1.1
    Support
    20
    Features
    50
    Speed
    20
    Uptime
    10
    Value
    10

    We run a busy photography studio, and our site averages 300 unique visitors per day. We signed-up with A Small Orange hosting and their Small Business hosting plan ($400 USD/year) largely because we thought business accounts are treated better than their $2/month accounts. We also wanted to be hosted by a small company, as our experience with large hosting companies has been negative. Apparently, we were wrong on this assumption. We pay for site uptime monitoring, and receive an e-mail every two days that our site is down, usually for about an hour. Their support is also slow and e-mail only. When we initially signed up, they offered tech support by phone. Over the years, that option has disappeared. When our site was recently down for a number of hours consecutively, during our busiest season, all we could do is e-mail them and hope and pray. The final nail in the coffin was when they e-mailed all of their customers on Black Friday, about a ridiculous deal, where they offered 75% OFF on all hosting plans. Upon inquiring, we were told the deal is only valid for NEW customers. Who on Earth does this? Who e-mails a deal to current customers when it’s in fact only valid for new customers? After speaking to Anna J. in sales, they tried to get us to upgrade to a more expensive plan at a discounted rate. No thanks.

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  41. Reply FutureFuture December 29, 2015 at 3:33 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    Quite possibly the worst hosting service on the internet today. I have used a variety of hosts, all the big names, and some smaller ones. NONE of the other hosting providers compare to the terrible service offered by ASO.

    Not only is there ridiculously frequent downtime (bordering on once every 3 weeks at this point), it’s impossible to get ahold of anyone from their crew, and when you do they usually have no real answer. “Yes sir, this is unacceptable. We understand.” “We are doing our best, but we don’t have an ETA on when your site will be back up” “Yes, we understand that you want to switch hosting providers.” – I have never had a problem solved over chat or on the phone with one of their representatives, and I’ve called roughly 15 times over the course of the year.

    How can you possibly charge any money for this service. It would be understandable if they offered FREE hosting, otherwise it’s unacceptable.

    + PROS: no pros
    - CONS: Name it, they probably do it terribly.
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  42. Reply Simon December 28, 2015 at 12:41 pm
    2
    Support
    20
    Features
    60
    Speed
    60
    Uptime
    40
    Value
    20

    I had always been an advocate for ASO, but I cannot anymore. After constant server outages and terrible response times from support staff I can only advise others to look elsewhere for their hosting needs. Yet another fantastic company that is being run in to the ground now by Endurance International Group (EIG)

    + PROS: Fast servers and a plethora of features
    - CONS: Nginx Caching (that they won't turn off) and terrible support. No phone number to call and a constant wait on online chat. Server uptime is not as advertised. ASmallOrange is not the reliable hosting site it once was. I wouldn't recommend them anymore.
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  43. Reply Emily December 28, 2015 at 9:01 am

    I have been an ASO customer for 2 years, but despite having recommended them glowingly since the beginning, I now recommend you run away as fast as you can.

    I have a VPS with them and in the last 4 months, downtime has increased significantly, including a current outage of more than 24 hours with support completely unavailable. In the last 6 weeks, my site has experienced more than 12 outages and I have lost thousands in income, including both my commerce site and my blog site where I earn ad income. They’ve also changed their live chat software in the last few weeks and only once have I actually gotten a live agent – most of the time the button to start the chat doesn’t even work. When I submit a ticket via e-mail, there is usually no response whatsoever or I receive a response 3-4 DAYS later, even on tickets I mark as “URGENT.”

    I don’t know what has happened to this wonderful company that I was proud to support, but I will be moving my sites away as fast as I possibly can.

  44. Reply Neal Obus December 28, 2015 at 6:20 am
    1.7
    Support
    40
    Features
    60
    Speed
    40
    Uptime
    10
    Value
    20

    Up until recently, ASO was my go to web hosting company. It wasn’t the pricing, features or speed (which were all good) but the customer service that was simply exceptional.

    That customer service has been harder and harder to come by in the last few months. Not sure if they’ve been sold or are outsourcing their lower tier servers but the support I loved has waned in 2015.

    + PROS: Exceptional customer service Decent VPS pricing and options Branding is on point
    - CONS: Waning support Less than 95% uptime in 2015 (a far cry from the 99.99% they purport) They've changed their chat and support interface which makes it next to impossible to talk to someone.
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  45. Reply Rob Kulanko December 27, 2015 at 11:05 am
    1.7
    Support
    30
    Features
    60
    Speed
    60
    Uptime
    0
    Value
    20

    I have used asmallorange.com for my hosting for about 2 years now… in that time period they have managed to have 7 days that were over 12 hours of downtime. That is NOT acceptable for any business website, so unless you are hosting a blog or something that is not involving purchases, then you should expect ASO is going to cost you more than you might save from their deals. Yesterday was one of the biggest days of the year for my sales and this incompetent hosting company handed me 23 hours of downtime followed by 6 hours of uptime and now it’s down again… once again hurting my sales and reputation of my business. Furthermore during those 23 hours, I could not get ANY INFORMATION WHAT SO EVER about what was going on and when it would be resolved. The tech support people have no information for anyone, all they will do is create a ticket for you… but when you ask them ANY question they have NO ANSWERS. I asked a lot of questions and every single one was answered with “I’m sorry but I have no more information” – if you are running a business you would be a fool to use ASO to host it, take it from someone that’s lost at least $1000 in sales due to their complete incompetence and lack of concern for the businesses that rely on them.

    + PROS: They have some good deals, but it's not worth it if you are running a business... the downtime will eat up all your savings and much more.
    - CONS: Friendly but completely incompetent staff, LOTS of downtime. Do not trust ASO for your business website.
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  46. Reply ex-aso client December 27, 2015 at 1:33 am

    Horrible…I’ve been a client with them for +2 years but downtime has been getting more and more frequent by the month, and not only that, it’s has increased in length of time when they are down. Today it has been down for +12 hrs. Insane! It’s Saturday and prime time for ecommerce sites. This happened just less than a month ago where “only a selected remaining” VPS they were down for 11 hrs. I’ve been the “few remaining” for all the last outages. Steer clear of ASO!

    • Reply Rob Kulanko December 27, 2015 at 11:09 am

      I too have suffered many 12+ hours of outage with ASO and I too was told that “only a selected remaining VPS were having trouble”… odd that out of 7 times that happened, all 7 my server was one of those “selected few”… I think they just tell everyone that to make them feel like they are just one of those unlucky few when in fact I suspect they have not restored any VPS when they shell out this line every time.

  47. Reply anne stromberg December 4, 2015 at 8:17 pm
    0.9
    Support
    10
    Features
    20
    Speed
    20
    Uptime
    20
    Value
    20

    MAKE THAT MINUS A COUPLE OF STARTS.

    WITHOUT GOOD CUSTOMER SERVICE,THE COMPANY IS USELESS AND CLUELESS.

    - CONS: This has got to be the WORST customer service EVER! No hope of every talking to a person. I simply needed to change my cc for automatic billing.....I could have done the paperwork for a mortgage in less time. The chat window rep DID NOT pay attention to my request. I had to remind him several times WHY I was calling. I didn't want to give my cc info on line. I sent an email last week saying I was replacing my cc and wanting to give them the info. No one responded. They have NO phone support even for billing. Yes there are many good things but customer service is the MOST important thing any company offers. The greatest product in the world is useless without REALLY QUINTESSENTIAL CUSTOMER SERVICE. ASO GETS A BIG FAT 'F' IN THE CUSTOMER SERVICE DEPARMENT. RUN,RUN FAST TO ANOTHER HOSTING COMPANY
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  48. Reply Stella B. October 17, 2015 at 6:28 pm
    2.4
    Support
    20
    Features
    60
    Speed
    60
    Uptime
    20
    Value
    80

    This is by far the worst company I’ve partnered with ever.
    SIx days of constant downtime and yet not a single reply either on my ticket, or on my tweets. It is like begging for clients to go away.
    They have live chat, support via twitter, support via facebook, ticket system and yet, the do not answer during crisis to any of these media.
    Totally frustrating.
    One should avoid at any cost if one has even the slightest expectation of building a stable website. Their support is very polite when they are about to tell you that your website is down, but they never give you a reason and are very slow at troubleshooting. Again, they managed in less than a year to be a shadow of what they wanted to be. Such a pity.

    + PROS: Quite cheap ( You get what you pay for )
    - CONS: Frequent downtime Awful support
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  49. Reply Mordi Eman October 11, 2015 at 2:23 pm
    3.5
    Support
    70
    Features
    100
    Speed
    60
    Uptime
    20
    Value
    100

    There has been something going on recently. I’ve been with them for almost a year, and recently I’ve had several:

    “Forbidden

    You don’t have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.”

    Apparently it’s about some .htaccess file error having many deny rules due to the Wordfence plugin. It’s all Greek to me … just thought I’d mention it.

    Support can take from a few minutes up to 10 hours.

    They are cheap ($50/yr), so hopefully I’ll be convinced to stay on another year.

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  50. Reply PinkCloud September 7, 2015 at 3:03 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    Worst ever. Please don’t put your website on this server if you want people to be able to access it.

    + PROS: NONE.
    - CONS: Horrible website hosting server!!! Makes a site completely inaccessible, and just slaps an error page in your face when you try to access a site that's being hosted by them. Down times happen suddenly and for ridiculously long amounts of time. I can no longer access a site after it switched to this service. I'm extremely upset by this.
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  51. Reply Krista August 11, 2015 at 3:13 am
    0.9
    Support
    30
    Features
    30
    Speed
    30
    Uptime
    0
    Value
    0

    Avoid – constant maintenance for hours at a time.

    + PROS: Our site time improved vs media temple.
    - CONS: Constant downtime and system maintenance. Site down for hours twice this month for "maintenance". Amateur. If you want your site to actually be online consistently go somewhere else. Their "99.9%" uptime guarantee only applies to cheap accounts. We've consistently been way below that and they don't ever do anything about it.
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    • Reply Jonathan August 11, 2015 at 11:18 am

      Thanks for the feedback. I am hearing growing discontent at Hostnine A Small Orange, which couples with my own experience. Expect my reviews to be refined in the next few months.

  52. Reply Maria May 13, 2015 at 9:30 pm
    4.4
    Support
    100
    Features
    80
    Speed
    90
    Uptime
    90
    Value
    80

    It always surprises me that not more people know about ASO. I guess they don’t spend a lot of money on web or TV ads. I have been a customer of theirs for more than 5 years. My experience with them has been awesome. There are probably cheaper hosting services out there. However, given their incredible customer service, I really don’t think it’s worth it. They give you an immediate response any time, and then they get the problem fixed. They stay with it until it has been completely taken care of.

    Anytime anyone asks, I always recommend them.

    + PROS: Excellent customer service
    - CONS: Really, I can't think of any.
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  53. Reply Jessica May 3, 2015 at 2:06 pm
    4.6
    Support
    100
    Features
    90
    Speed
    90
    Uptime
    90
    Value
    90

    One of the main things that really stands out to me when it comes to A Small Orange is the company’s incredible customer service. They always exceed my expectations. I have emailed their ASO support staff many times: when my server loaded slowly, to switch domains, when my site got a virus. Each time, the response from them was lightning-fast, and they told me how my issue could be fixed and offered to do it for me.

    + PROS: Incredible 24/7 customer service
    - CONS: None
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  54. Reply Ian April 16, 2015 at 3:03 pm
    4.3
    Support
    100
    Features
    80
    Speed
    90
    Uptime
    80
    Value
    80

    Awesome host! Very helpful support, and speed is pretty decent with the SSD’s. Would definitely recommend.

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  55. Reply Matt T. February 1, 2015 at 4:47 am

    I was initially very excited when I signed up for a VPS plan with A Small Orange. Their tech support was good and my site was faster than with other companies.

    Unfortunately, everything went downhill quickly. In the last eight months, there have been at least three long outages (one lasting more than 5 hours) and several very brief outages. My website is monitored so I know exactly when service goes down and when it’s restored. I told A Small Orange they were falling well short of their 99.9 percent uptime guarantee. Their response was that the guarantee only applies to shared hosting accounts. That explains why VPS customers (who pay a lot more) are always the last to have their service restored.

    On their homepage, they proudly brag about their 99.9 percent uptime guarantee. Only in the fine print of the Terms & Conditions does it mention that this only applies to shared accounts. After I told them yesterday for a second time they were engaging in false advertising, they removed the guarantee from their site.

    If you have a large spike in traffic, your site will crash. For that reason, you’ll need to purchase a bigger plan than what you normally need unless you’re OK with it crashing sometimes.

    Given my history of issues with the company and the fact that I’ve spent nearly $1,000 with them, I thought they might consider offering me a partial-year refund when my business closed. Nope. When I asked for a refund, they simply closed my account (deleting my websites and email accounts immediately) and giving me an account credit. Why would I need a credit for an account they already deleted? If they weren’t going to offer a refund, it would have been nice for them to tell me my options before completely shutting down my account.

    • Reply Jonathan February 1, 2015 at 8:31 pm

      Well, your experiences are a polar opposite with ours. We actually have quite detailed uptime figures and I think the only downtime we have had in the past 5 months has been for about 4 minutes. If you are seriously concerned about uptime you would need to go for the ksplice addon, otherwise your system would get rebooted a couple of times a week for updates to be applied.

      With VPS you do need to have a little more knowledge. Whilst it is managed, they won’t configure all the nice stuff unless you ask them. For instance, we highly recommend the standard is tweaked for Nginx with reverse proxy, with other PHP tweaks (fastcgi). The base install of Centos is going to be pretty basic no matter where you are. Luckily, A Small Orange will set Nginx up for you in a few minutes, and the other is just a matter of recompiling Apache via the WHM EasyApache function. I am pretty sure A Small Orange will help you do that too.

      We have been using them for well over a year now and they have always done their upmost to help. We have never experienced that kind of downtime (although last April time, they did have a few incidents that lasted a couple of hours). What kind of traffic are you trying to send through it? If you use too much CPU, it would merely be throttled. Using too much RAM would cause errors, but you can upgrade RAM as an addon for just $5 per month.

      Have you optimized your site? Are you using caching plugins? Or are you just a very busy site?

      • Reply Matt T. February 3, 2015 at 12:37 am

        Thank you for the response and the suggestions. It’s good to hear you’ve had better luck with ASO.

        We requested Nginx and they set it up for us shortly after we started. We used a caching plugin and had a highly optimized site. I’m sure we could have done more, but that really wasn’t the issue.

        Here’s an example of one message I received from their tech support.

        “Tonight, we experienced an outage on Virtual Machines using our SAN10 unit for storage. … I understand that this was not the first outage, and I would also like to apologize for it. Last time when we’ve had servers down, it was caused by a human error, where a power supply unit was knocked down, causing power failure on the number of VPSes.”

        I don’t expect perfection, and that’s why I always held off on writing negative feedback. However, if I make a mistake and don’t live up to my customer’s expectations, I will do anything to try to make it right. Most businesses seem to have the same philosophy.

        I should clarify what I meant about the site crashing if you have a large spike in traffic. We had an article featured on the main page of Google News, and we had about 1,200 readers on the site at one time. That’s significantly more traffic than we normally have, and I realize most websites won’t experience such dramatic fluctuation unless you have content which may go viral. It’s still frustrating when you have a huge opportunity to reach new readers and no one can access the site. We were told to upgrade to a plan which cost twice as much to avoid future crashes. Unfortunately, we rarely used that amount of RAM, but you want to be prepared.

        • Jonathan Griffin February 3, 2015 at 8:46 am

          Thanks for the reply. Unfortunately our experience with high traffic sites is fairly limited, so it is difficult to say how to counteract that. Certainly, using an opcode cache into RAM to save compiling PHP all the time will not only speed up the site but will help with CPU usage. Unfortunately, that can use a little more RAM, but still RAM can be fairly cheap (note some companies charge much more than others, mainly due to difference in datacenter costs i.e. some datacenters will charge $400 (i.e. premium datacenters such as Softlayer) for 128GB RAM, others just $140). We are currently testing Litespeed Xcache combination which is said to be able to server alot more traffic for less… but you have to purchase a Litespeed licence and it can be quite complicated configuring Opcode caching with that (we are using a company called Remsys for our system admin). To be honest, with that kind of traffic you are better off choosing a company that has experience with high traffic sites. Whilst we haven’t reviewed them, WiredTree is one that includes Litespeed configuration (we tested them once, but preferred Hostnine A Small Orange) as standard. Another option is SiteGround VPS, and have RAM to autoscale on demand. You have a few options, but for the great support experience you need to be prepared to pay for it. With that kind of traffic though you are getting, I am sure you can afford it!

  56. Reply Neil Ford December 18, 2014 at 9:18 am

    For me the biggest reasons to stay with them is their amazing customer service. No matter how I try and contact them I get really prompt responses. I’ve had other hosting companies take days to get back to me and that was really frustrating.

    This speed of response seems to be really standard with this company too. When I decided to activate my hosting with them I think it took 20 minutes to have everything set-up and ready to go. Every time I need to set up something new it goes really fast as well. I think I have a bigger web presence because they make it so easy.

    As far as price goes I feel like they could be a little cheaper per month but I also feel what I pay is fair. I don’t think they would be able to provide the service they do if they were cheaper. They are right on the edge of budget hosting which means I can still afford them as a poor college student. On the other hand I feel really professional when I deal with them.

    As far as the actual hosting goes I have no complaints. I have barely any downtime so I feel like I’m getting what I pay for whenever I look at my site. The servers seem to be really fast so I never get complaints about things loading which can be really nice. All together I don’t think there is anything I would change with the hosting itself.

    A Small Orange is the best hosting company I have tried. From personal sites to the start of business products I have found them to be really helpful. No matter the expertise level I have they are always there to help. They are, at their core, great hosting with a commitment to service.

  57. Reply Charles Bernard December 18, 2014 at 9:17 am

    ASO has had great up-time for me. I really never have to worry about my host being down or extended maintenance. This has made it really easy to manage my business in a short amount of time instead of worrying about it constantly. This has got to be one of my many favorite things about this company.

    I know that this is a bigger company, but when I deal with them I feel like I’m dealing with a local business. Their customer service never acts like they don’t have time for my questions. Instead I feel like I get all the help I need and then some. Some of the representatives will even make jokes with you making me feel like I’m talking to a friend instead of technical support.

    Speaking of support, trying to contact them gets you results within literal minutes. I have traveled a lot all over the world so I contact them at weird times. I have never had to wait more than a few minutes for someone to help me with my problems. I think that is one of the things that makes me really stay with them.

    Unlike some other companies they don’t expect me to know everything when dealing with the interface. If I need to get something set up as far as hosting they are always willing to answer my questions. This is really helpful when I know I need to do something but I’m not quite sure how to go about making it happen. I never end up feeling like an idiot when trying to do things I need.

    Overall A Small Orange is the best hosting solution I have been able to find for my business. They work well with being a traveler and understand the importance of prompt service. They put a lot of care into their products and this makes it easy to work with them. Overall they are just a great hosting company.

  58. Reply Ben September 26, 2014 at 5:12 pm

    They are the best host I have ever been with. I moved upwards of 15 domains to them because their service and support is fast and great. If I have ever had an issue the answers are very quickly given. If you are not with A Small Orange you should seriously consider moving to them.

  59. Reply Danner, Kal September 26, 2014 at 4:50 pm

    I seriously love A Small Orange. I switched from GoDaddy back in January because their pricing was deceptive with some hidden costs which made me a little annoyed. I got my website setup in minutes, and I was very surprised how fast the hosting was compared to other hosts I have used (GoDaddy, Hostgator, Liquidweb and Site5).
    It wasn’t an hour before my new site was all online, and my dealings with support were incredible. Some of the best support I have experienced out of all the hosting companies I have been with.
    The service is a little more expensive than the other hosts I have used, but despite that I am very happy with them.

  60. Reply Ian September 21, 2014 at 2:17 pm

    The SSD hosting may cost a little more than other hosts, but hell it is definitely worth it. They by far the best host I have ever had, and their support is second to none. Some hosts will charge a fortune to install a third party SSL, but A Small Orange quite happily installed one I purchased from Namecheap. They have a customer for life.

  61. Reply Charles Young August 8, 2014 at 1:08 pm

    Gotta love calling tech support the minute they open and hearing ‘All of our agents are currently assisting other callers’, then sitting on hold for a half hour. They’re a good host, but they’re completely incorrigible in their negative ways.

    Had to contact live chat to get their phone number.

  62. Reply Emma Thorpe July 5, 2014 at 8:52 pm

    Easily the best host I have had the pleasure of being with. I have a small blog that I work on in my spare time, and regularly hop on to live support to ask stupid questions. Without fail they have always helped point me in the right direction even if it ends up not being a hosting issue. I am very happy with the speeds at A Small Orange, and have never really had a problem with downtime (once or twice in the last 6 months) and even when there has been a problem they have kept me up to date with what is happening. Their twitter account is very active so you can always reach out to them on there which is great. I will definitely not be moving away from A Small Orange any time soon!

  63. Reply John Smith May 13, 2014 at 8:42 am

    Another very happy ASO customer here, I have always had tip top support from their online chat staff. In the one scenario I had in 2 years with them that could not be sorted out right away by the initial chat operator, they followed through and I got the promised contact email from the right person in the right department. And all this well within the time frame I was promised!

    I am in the IT industry professionally, so I know there are some ‘cheaper’ places. But really, by the time you know and understand the tradeoffs you make for those ‘cheaper’ places, you realise the ASO premium is not much of a premium at all. For me, I had the chance to save about $5 bucks a month. For headache free support when/if I have a problem, more than happy to shell out that little bit extra.

    If you keep your eyes open and prepay for a year, you can get some great discounts. This year, I prepaid for the year, got a free domain, and 50% off the whole invoice (which was already 12 months for the price of 10).

    No affiliate links, no coupon codes here, just 100% satisfied customer.

    PS. Strongly considering hosting my new startup with ASO on one of their larger VPS plans. I get it FULLY MANAGED as part of the deal! Search around and see what that can cost you in the marketplace =)

  64. Reply Bob Ryley May 5, 2014 at 2:54 pm

    My only comment is that I have one domain hosted on asmallorange and these folks are aces. If you are creating a commercial site you can find great deals on price all over the web.

    But when it comes to service my experience is that so-called “24-7 support” often means “you can send us emails” any time day or night and we’ll respond as quickly as we can, but it could take 12 to 24 hours. That is simply not good enough if you have a real problem.

    It is in the area of support that asmallorange shines. They respond to many support issues with online chat. I had an issue at 7pm on a Sunday evening and after waiting about ten minutes online someone came on the chat and started working with me to solve the issue. Throughout the short wait the message int he chat window kept me appraised of the declining wait-time.

    When I set up my hosting I was able to speak to someone here in the states LIVE who walked me through the solution.

    This means more to me than a lot of the bells and whistles many hosts celebrate. When I need help I need to know someone is there now and not tomorrow or the next day. I don’t think you can go wrong with a smallorange.

    BTW I don’t work for or know anyone with this company and I am not part of any affiliate program they may have. I am just a happy customer.

    • Reply Jonathan May 5, 2014 at 10:55 pm

      I actually agree with everything you say. Their support is what makes A Small Orange so good, especially their live chat which can resolve many simple issues for you then and there.

      Glad you like them!

  65. Reply ASOUser April 1, 2014 at 8:50 pm

    I’ve been using A Small Orange for quite some time now and I have to say I wouldn’t recommend any other company. I LOVE them. They have been really great as far as support and I love that I can pay $5 a month for just the right amount of space.

    I highly recommend A Small Orange.

  66. Reply Mike January 22, 2014 at 9:09 am

    I have been using A Small Orange for over a year, and I can confirm that their support is amazingly good. I am very happy with the speed too. They use some kind of Nginx on their shared servers, which coupled with their SSD and Cloudflare makes my site incredibly fast.

  67. Reply Maria January 12, 2014 at 6:46 pm

    I wonder how many monthly visitors you can have with the bandwidth limited to 20 GB. I know it depends on the type of website you are running and all, but is there anyway one could calculate such thin? Provided that the band width limit is not an issue, A Small Orange seems like a great host.

  68. Reply Leland January 11, 2014 at 8:38 pm

    While it’s true that no hosting companies actually offers unlimited bandwidth, A Small Oranges offers only 20 GB of bandwidth. That might be enough for a small blog with not that much traffic, but if you are looking to publish new articles as often as possible, upload some media files for the visitors to see, and actually have quite some traffic, you might soon understand that 20 GB just isn’t enough. Besides, you could easily get more for a cheaper price elsewhere (Hostnine, Eleve2).

    • Reply Jonathan May 5, 2014 at 10:56 pm

      It’s SSD storage. Of course you won’t get as much at A Small Orange, but what you do get is so much better!

      • Reply Doug May 16, 2014 at 12:10 am

        SSD or HD should not impact bandwidth. I can live with the small storage space allotted, but the limited bandwidth is what might keep me from using them.

        • Jonathan May 16, 2014 at 10:06 am

          Interestingly, most people do not use even 5% of the bandwidth allotted, so it is more than enough for the majority. If you are a high bandwidth user though, then obviously you need to be more careful to pick the right host plan for your needs, and in that case many of the top hosts may not be suitable.

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