We make no secret on this site that offering cPanel is a significant factor in our rankings. For us, we believe that having cPanel (with the standard backup functionality intact) is something that novice users should look for to give them maximum flexibility in changing hosting providers should they ever need to. Not only that, but cPanel is very easy to use and has an excellent set of features.
When it comes to GoDaddy, despite being one of the biggest web hosting companies around, we have never really clicked with them. Yes, we do have an account with them, but it has largely remained unused over the last year. Admittedly, we probably haven’t given GoDaddy a fair chance, but in comparison to other hosts like SiteGround their feature list is much more limited, especially with the absence of cPanel making it tough for a novice to move their site away should you wish to do so. GoDaddy Senior Product Manager, Ben Gabler talked about the decision to implement cPanel and Cloudlinux:
cPanel Vice President of Operations, Aaron Phillips was also impressed by GoDaddy’s decision to finally add cPanel:
GoDaddy cPanel Hosting a Positive Sign
So, GoDaddy cPanel hosting could mark a turnaround for GoDaddy in our eyes. It will certainly make us think twice about the review we gave them (in fact, we will refresh the review based on the new cPanel hosting over the next few weeks), and perhaps raise them up a notch (or two), as the lack of cPanel was one of our primary negative points. We reached out to GoDaddy (via support ticket) to query two things:
- We wanted to know whether the existing accounts were going to be transferred to cPanel
- We wanted to know whether their cPanel allowed standard cPanel backups. The reason we asked this is that some hosts (BlueHost, Justhost, Hostmonster) will offer a customized version of cPanel which means their backups are incompatible with other hosts. This means other hosts will not be able to transfer the site via a cPanel transfer leaving you to have to do it manually (which for a novice is not that easy). Note, that in the example stated we believe this was done to reduce server loads when their daily backups were taken, but still… we don’t like it.
It took longer than we would have liked to get a response, and in subsequent conversations with their Senior Product Manager, Ben Gabler, we are pleased they are taking steps to address dealing with queries relating to their new cPanel hosting.
Their initial support response:
Ben Gabler’s subsequent response to how they are dealing with the transition to the new GoDaddy cPanel hosting:
So, as you can see… if you are thinking of migrating your existing account, or have any questions relating to the new cPanel hosting just send them a mail at [email protected] for a more specialist response. Of course, this is all very new for GoDaddy, and represents such a vast improvement of their services we are willing to give them a little slack whilst they manage the transition.
As big cPanel fans, we are very excited that one of the biggest web hosting providers is now offering cPanel. Our initial disappointment of existing accounts not being migrated over to the new GoDaddy cPanel hosting soon subsided when we were offered a free hosting account by Ben Gabler to try it out. Of course, it may take a short while before existing accounts can be easily migrated, but it is great news that GoDaddy are working on a solution.
We are very much looking forward to putting it through its paces properly (Edit: You can read our updated GoDaddy Review here.), but our initial thoughts are extremely promising, especially the interface with clear usage information (see image above). In fact, this could well be a game changer for GoDaddy.
We also took the opportunity to ask Ben Gabler some general questions after he got in touch about our initial version of this article in which we expressed disappointment in not being able to try it out (after which Ben Gabler offered us an account to test it out with). You read about the mini interview here.