GoDaddy Reviews

GoDaddy Reviews
3.1 Total Score
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Our GoDaddy Shared Hosting Review

godaddy reviewOur last GoDaddy review was not particularly favorable (mainly due to lack of cPanel), but with their new cPanel hosting and with some revealing discussions with Ben Gabler (the Senior Product Manager) about the direction and fresh approach at the company we honestly think they are turning a corner.  This is one of the most detailed reviews we have undertaken, so please keep reading to find out our thoughts on their cPanel hosting.  It is also worthwhile checking out our User GoDaddy Reviews at the end of this article.

Our First Thoughts

Their website has a very cool and fresh styling that makes it easy to navigate.  They are clearly proud of their new hosting products (cPanel Linux Hosting & Plesk Windows Hosting) which are being clearly promoted.  If you click on the “Hosting” option in the menu, you go straight through to the relevant pages with clear and precise information on the different plans, which is great.

There is a simple section detailing the different platforms (cPanel for Linux, or Parallels Plesk for Windows).  The information given is pretty brief, and if we were new to hosting we would find it pretty hard to know which platform to choose. What’s more, we would be further confused by the reference to their old(?) WordPress hosting product at the bottom of the page.  That being said, the information slider and the signup form defaults to our preferred cPanel Linux plan (we clearly have a bias here!).  The only time we would choose their Plesk Windows plan is if we needed, as you cannot run that on Linux.

The Sign-up Process

Signing up is incredibly easy, and you will find a detailed step by step guide on how to purchase a  plan on our respective Coupon page.  Suffice to say, you simple select your plan, term, and platform… add your free domain and review your order.  At this point, you need to check that any discounts are applied and make sure all the details are correct before completing the purchase.

One thing to note is that when we went through the sign-up process, you will see that they try to upsell you with various products, such as “Increase traffic to your site.”  It was frustrating that there was no information or link on the product, and it took a Google search to find the relevant page.  We found it in the end via a Google Search, but we think this could have been much better… and their Search Engine Visibility product looks very interesting (at that pricing level)  and includes things like rank tracking.  If you were a small business, this actually would be great.

search engine

Anyway, once you finished paying for your new hosting, it will get added to your account.  You need to launch the new cPanel hosting from within your user account, and you can watch your account being set-up in real-time.  See the screenshots below:

Get started form

Once you choose your login information it will go through some steps that take just a couple of minutes to complete, and then you can log into your cPanel:

Your cpanel account is setup

We were certainly impressed with how simple and easy the whole process is, and how great their interface looks as well.

The Interface

We are blown away by the new cPanel interface.  It is without a doubt, the best custom cPanel design we have seen. They have gone to great efforts to create custom icons and style it generally in a way that is seamless with the styling of their site in general.  Just take a look at this screenshot:

cpanel interface

However, there is something that makes their interface special, and that is their resource usage charts.  Many websites are very cryptic about their resource usage policies, often referring to some technical information in a “fair usage” policy.  The problem is, you won’t know that you have exceeded your limits until they suspend your account.  Of course, there are a number of hosts that are increasingly displaying some data, such as CPU Usage, and bandwidth usage, but they also provide a whole wealth of information in a clear chart that allows you to react well in advance (such as setting up caching CDN, or even upgrading the plan).  This is what they track:

  • CPU Usage
  • Physical Memory Usage
  • Entry Processes
  • Number of Processes
  • I/O Usage
  • Disk Space Usage
  • File Usage
  • Monthly Bandwidth Transfer

Rather than explain what each of these mean, we will in the future do a separate post about them.  Needless to say, you don’t need to worry too much unless the charts start showing you are nearing full capacity.  Even then, don’t automatically rush to upgrade, as there are plenty of things to check do that can bring down the server usage (caching CDN’s removing resource intensive plugins etc.).



We will ultimately have to update this in time as our uptime monitoring has more data to work with.  However, in the few weeks, we have been testing their cPanel product we have not experienced any downtime at all which is great.


cagefs with cloudlinuxWith all the hacking going on these days security is quite a big issue.  Fortunately, they use “CageFS” technology on their Cloud Linux platform.


We have long since stopped relying on web hosting providers to keep backups.  Quite simply, even if you think a host is reliable, and well known Murphy’s Law will always kick in.  They take a backup of your site nightly, and they will happily restore your backup should something go wrong.  Like many hosts (including some of our other recommended ones), they only keep limited backups so you shouldn’t rely on that as your backup solution.

The great news with their cPanel hosting is that it is super easy to take manual backups, and download them to your computer.


No matter how good a host is, at some point something is bound to go wrong, and quite often the first place you will look is to your host’s support service even if it is not hosting related.  We will be looking at support in two different ways;

  1. “Help!  My site is offline, and I need it fixed NOW!” – the typical panic-stricken plea for help, that needs some immediate response to help keep your blood pressure low.
  2. “Hmmm, I wonder if I can do this” or “Hey, is it possible you can help me with something” – This type of support query is non-urgent.  It may be that you want to configure an email or something relatively low level.  You want a response relatively quickly, but it doesn’t have to be that minute.

So, in light of those different scenario’s how well can they respond? To answer this thoroughly, we will go through each of the support different methods in turn:

Telephone Support

Now we are totally biased when it comes to telephone support.  We know many people will only host with companies that offer telephone support, but we hate it.  We just find it so much easier to fire off a quick support email, or open a live chat.

That being said, we made the effort to phone their support for a couple of queries.  As an Englishman, getting a strong, very cheerful American accent on the other end of the phone made the whole process a little uplifting.  We had to wait for all of about 20 seconds to get through to the support, and after handing over our customer number and passcode for security purposes, we had our answer within minutes, albeit it was a relatively simple “can you help me with something” type query.

Overall, as a novice telephone support user, we were completely impressed by their telephone support.

Online Chat

This must be one of our favorite methods of contacting web hosting support.  Quite often you head to the homepage, click on a button and a minute or so later you can ask a quick question.  You don’t have to put on a friendly voice, or pay 100% attention to it.  When the conversation is done, you either have your answer, or the tech guy has escalated your problem to a ticket.

ARRRGHHHHHHH!!!!!!!!!  Unfortunately, they do not offer Online Chat support.

Ticket Support

Ticket support is the ultimate way to raise queries that are perhaps a little more complex, or which may require some action on the part of the technical support team.  Quite often phones or online chat support is manned by “Level 1” technical support.  They have a good grasp of simple things, but anything complex may need to be bumped up to one of the fewer, but more capable people.

We have been a little disappointed with the Ticket Support so far.  They advertise that responses will be forthcoming within 24 hours, but we think this is way too long for simple and quick queries.  Apparently, some more complicated do take longer, but we are used to an initial response much quicker.  It is a little confusing in a way, as you always have the option of getting an almost immediate response by telephone. [needs some further investigation consideration]

Email Support (cPanel support team)

Now, if you have read our news post announcing the arrival of cPanel you may already be aware that they have created a special dedicated support team specializing in the new cPanel hosting product which specifically monitor that support queue.  To use this special support, simply send an email to [email protected].  We tried it out with a few general queries and were very pleased to get a response within about 15 minutes.  This is pretty awesome.

Forum Support

Due to their very large customer base, they do have pretty active support forums.  This enables other customers to chime in with suggestions to fix minor problems, but their support does normally respond around the 6-hour mark, which mirrors the ticket support response times.  Unless you have a general query, though, rather than something that might need you to provide your account details, etc., we would recommend using their ticket or telephone support.

Twitter Support

If you ever need to pass a spare 10 minutes or so, their Twitter account can be quite amusing.  Essentially, they have a team of Twitter techies scouring Twitter for any reference of their name and a potential problem, and they immediately reach out to offer support.  It is quite insane how active they are, from responding to good wishes, commenting on reviews or other posted articles.  What gets us, though, is how incredibly polite they are no matter what.  It is like someone is taking happy pills over there.

From looking at the account, they are responding within an hour, and much faster in some cases.  We spent some time reading back over some of the tweets to get an idea of the type of support queries, and incredibly we saw follow up tweets from several days prior because they didn’t get a response and they wanted to follow up to make sure everything is ok.  Incredible, and probably one of the most active support Twitter accounts we have seen.

Certainly, if you have a quick query and use Twitter, try them out.  We could see ourselves raising minor queries this way.

Our Conclusions on their Support

If you ignore the different methods of support, their support is quite excellent, at least for the fairly basic queries we have personally thrown at them, and what we have seen via their more public support methods.

Our only criticism will be on the methods of support available, and the speed of “some” of the support methods offered.  If you have an urgent problem that you want dealing with instantly, you will need to use their telephone support.  If you have a more general minor query, then we would recommend their Twitter Support as they have an excellent team answering questions there.

Unfortunately, where they are let down is the speed of their ticket support.  While a response within 24 hours is reasonable, and in a couple of cases, we tested, the response was around the 6-hour mark it falls way behind some of their competitors.  Also, lack of Online Chat support is frustrating.  That being said, they have set up a dedicated cPanel hosting support team that you can submit a support ticket to by emailing them at their support email mentioned above.  Our experience with this support method was an incredible 15 minutes, as good as any other host out there.


We carried out a speed test via on a basic WordPress install.  The results were good as you can see.  You should bear in mind, though, that no caching technologies were setup on the test website, and the load speed could well be faster than this (depending on the page size of your completed site of course).

speed test results

In our discussions with Ben Gabler, the Senior Product Manager and the person responsible for introducing cPanel to their product line, Ben gave us some interesting information about the density of their servers:

I can tell you that our cPanel servers (according to cPanel themselves and our prior experience) are 1/3 the densification of our competitors. This means more resources for your website as well as faster load times.

Also, due to my long standing relationships with cPanel/CloudLinux I was able to develop a strategic offering making it possible to hit that 1/3 density number in the hosting industry.

Ben Gabler, also gave us a screenshot of the tests they regularly carry out to help the speed of their web servers:

Godaddy speed poll

In time, we hope to build up some speed test data ourselves on the website we test, for comparison purposes.  However, the data in the table is very interesting.  Ultimately, their cPanel hosting is one of their best performing products.


The cost of their hosting is very reasonable and represents good value for money.  Like just about every other host we have reviewed the renewal price is slightly higher, especially if you use our coupons.  It is, therefore, recommend that you sign up for a longer period to make the most of the initial savings.

Refund policy

Their refund policy is as follows:

  • You may request a refund within 45 days of purchase for annual plans.
  • You may request a refund within 48 hours of purchase for monthly plans.
  • After 45 days, you may request an in-store credit for any unused time remaining in your annual plan. Unused time will be prorated based on the date of purchase.
  • You cannot get multiple refunds for the same product

While not the best refund policy we have seen, it goes a lot further than many.  Having some pro-rated refund is a nice feature for long sign-up periods, although it is a shame, in this case, it is a credit based refund.



  • Great Support – If you love telephone support, then they have you covered.  You will get access to their support within a minute or two should you need it, although when we telephoned them on multiple occasions, we were chatting to them within around 30 seconds.
  • Other Products – They have many other products and services that you may find of interest, from their Auctions to their SEO addon.  We will be looking to review some of these additional features in due course, but as we have an SEO background, we know that some of the features of their SEO product would be great for small businesses.
  • New Approach – We always like a host that is looking to improve and update itself.  We weren’t impressed with them for so long, but their new management and product manager bringing in cPanel and Plesk seems to indicate a much more proactive company.  Add in their awesome new advertising campaign, and we think they will be an interesting host to watch over the coming year.
  • CPanel hosting – We are big fans of cPanel for the reasons we have already stated, namely it makes it super easy to move your site to and from a hosting provider.
  • Clear Usage allowances – We love the fact that they are transparent with their usage requirements.
  • Server Speed density – We are impressed that cPanel are purposefully not overloading their cPanel servers, and from our speed test the results are pretty good for shared hosting.


  • Lack of Online chat support – We are big fans of online chat support, and the lack of it from them may isolate some people who prefer that method to deal with support inquiries.
  • Fairly slow support ticket times – Don’t get us wrong, many hosts work on a 24-hour turn around for ticket support.  However, there is an increasing number that will reply within 15-30 minutes to any support queries (i.e. Siteground).  Where we used the special cPanel support email, we received a response incredibly fast, but their general ticket response was around the 6-hour mark.  That is pretty good, but quite a bit off the best we have experienced.
  • Only one day of backups kept – While we do not advocate relying on your hosts backups (many only offer it as a courtesy despite advertising daily backups, so you shouldn’t rely on them), they only keep one day worth of backups, so it makes developing your backup strategy all the more important.

Our GoDaddy Review Final Thoughts

Ok, we are impressed.  When we looked at GoDaddy first about 11 months ago (when we did our previous Review), we were not overly impressed, mainly due to not liking their custom control panel.  This time, however, we looked much more deeply at what they had to offer with their cPanel hosting and discovered some very friendly features, and pretty great support (if you love telephone support especially).

Our only downside about this host is the limited backups that are taken.  While in reality, we never recommend anyone relying on their hosts backups, we do think that either they should sell an addon for backups, or should take at least a few days worth of courtesy backups.

Overall, though, we have no hesitation in our Review to recommend them, especially as a newbie novice friendly host.

Also, remember to check out our User Reviews below, as well as to check out our recent news articles.

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This activation link will give you $1 per month Economy Hosting + Free Domain. This is for their cPanel Plesk hosting product, so a great deal. You will see the offer in the orange bar at the top of the page, but the prices won't reflect the offer until you reach the checkout.

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  1. Reply Charles September 6, 2016 at 7:15 am

    They are an extremely shady outfit…while the prices are low, none of what they said on the phone turned out to be true and they kept charging my card.

    + PROS: Cheap
    - CONS: very shady...that refund policy was 30 days for me, and they ping-ponged me through customer service until it was 35 days then said I was out of luck.
    Helpful(1) Unhelpful(0)You have already voted this
    • Reply Edy October 4, 2016 at 8:26 am

      Hey, Charles,
      Thanks for your direct review. After reading it and many similar ones, decided that choosing another host is better. Just to be sure chose one that provides a free plan to test their services. After some research chose Hostinger. Customer support is great, user interface is friendly. Because of the traffic on my website had to upgrade to premium plan. So far everything runs well.
      Testing services at first I find to be the best option.

  2. Reply J. R. August 5, 2016 at 2:36 pm

    I have a GD cPanel shared hosting account which include email accounts. I set up whatever email accounts I needed in cPanel for convenience. All was good until a couple weeks ago when all cPanel outgoing email started experiencing long delays (10 minutes – 12 hours). That’s right hours.

    I thought it might be a temporary problem, but it didn’t improve. I called/chatted with tech support, tweaked a couple of settings but still no improvement. Eventually I was told, it was the norm on their shared hosting, accept it, and by the way we’d be happy to set you up with a separate email account that will work for an extra monthly charge.

    I’m not sure if it’s an intentional slowdown to up-sell people to separate email accounts, or a severely under-resourced SMTP server. I have the feeling it’s an attempt by management to squeeze more revenue out of their customer base. Either way, it’s not right. Don’t include email with cPanel if it’s not going to work.

    I only have a few email accounts to migrate but it’s still a hassle. I feel sorry for anybody that might have 100’s. I also feel sorry for the GD tech people that have no other option than to explain over and over that cPanel email doesn’t work and try to make the up-sell.

  3. Reply dymestatus June 4, 2016 at 2:33 pm

    I am starting a business with fairly limited funds. On 4/16, I purchased the website builder and domain. Bc my funds are limited, I paid for 5 years of service upfront. I was trying to build an online store but I could not get the look that I wanted. So I called Go Daddy to cancel & they suggested that I upgrade to their store front platform. So I did but because the storefront is more expensive, I had to add $300 to my credit so that my next payment would not be until 2018.

    After several calls/texts to Go Daddy tech support over the next few weeks, I find out that I cannot add any social medial pixels for tracking or do subscription billing bc THE ONLINE STORE DOESN’T ALLOW FOR HTML CODES! I immediately ask for a refund but they denied my request. The suggested that I upgrade to a different product. My obligation was only month to month but they are trying to keep my money bc I paid in advance ($611.40 total). WHAT A SCAM!!

    I am disputing this charge thru my bank. BUYER BEWARE!!

    + PROS: none
    - CONS: tech support is limited. overpriced compared to competitors. server is super slow
    Helpful(0) Unhelpful(0)You have already voted this
  4. Reply Mark December 11, 2015 at 3:57 pm

    It’s a long story but PLEASE save yourself the trouble and go somewhere else. We ended up purchasing another domain through Google just to get ourselves back up and running after a WEEK without email or a website. GoDaddy doesn’t care how long you are without your domain. Believe me.

    + PROS: Didn't go down
    - CONS: Absolutely HORRIBLE customer service. No 'real time' communication between customers and their 'change update' department. I left the 'value' at 'zero' because if you can't get your email, even free would cost too much.
    Helpful(0) Unhelpful(0)You have already voted this
  5. Reply Gaston December 10, 2015 at 11:17 pm

    Do not use GoDaddy. There are several better choices.

    - CONS: The resources are so low they are always trying to upsell, even after telling me that I would not have any problems with my current setup.
    Helpful(1) Unhelpful(0)You have already voted this
  6. Reply Jennifer Nitro December 10, 2015 at 12:20 pm

    I have been with GoDaddy for nearly 15 years with many different websites and projects. There support response times are always good, and I like their cPanel. Although I find it hard to find what I need to do, their support are very helpful when I ask them for help.

    Helpful(0) Unhelpful(1)You have already voted this
  7. Reply Ankit November 22, 2015 at 6:59 pm

    Considering speed and uptime are the basic neccessities, I’d give absolutely 0 stars to godaddy.

    Terrible and confusing UI,
    Bad Customer support (no chat support and min 30 mins wait on call),
    cPanel integration is absolutely horrible!
    Shared domain hosting is the worst!!

  8. Reply Salim Ramjauny July 2, 2015 at 2:15 pm

    Godaddy, stay away from them. They will charge your card without authorization and will not refund you. Their service is mediocre. When you buy mail hosting facility from them you will get a lot of spam because their mail server will not protect you. They will charge you a exorbitant fee for a calender facility that you do not need. Godaddy will rip you off if you host with them. They do not need customers so do not bother they are not worth a click. Their refund policy is only a mirage you will not find any means to get the refund. Contact their HQ and they will politely tell you to get lost. They are lazy and incompetent.

  9. Reply Srp July 2, 2015 at 8:25 am

    Good for linux hosting not for windows hosting

    + PROS: Good for linux hosting
    - CONS: limited support limited size of sql server database
    Helpful(1) Unhelpful(0)You have already voted this
  10. Reply Peter Osotsi December 18, 2014 at 11:36 am

    Like you, I have seen the many commercials put out by them. I admit, they sucked me in and made me remember them when I went to sign up for web hosting services. Because of their slick marketing campaign, they were the first people I checked out. After a lot of comparison shopping, I ended up going with GoDaddy’s CPanel hosting option.

    I’ve been using it for about six months now. I got a pretty good deal for it as they were having a nice sale. Got about 30% off their usual plan (for life!) and it included free domain registration. So I was ready to go in as little as 48 hours once I created my account.

    Using the CPanel is pretty easy. Everything is clearly labeled, although things can get a little cluttered and sometimes it takes me a few minutes to find the panel I need. But I attribute that more to my own Luddite lifestyle than their cruddy UI. (It’s not cruddy. I just make it cruddy.) Once I know where something is though, it’s easy for me to find again.

    I had some difficult understanding online FTP and how to upload things. I ended up looking at a few Wikis provided by the website which were clear and easy to read. I also had a billing issue that made me panic a little (they were going to charge me for two years up front) and I had to get on the phone right away. I talked to a very nice lady. Real people? Plus! I’m not gonna pretend it was a quick and painless conversation, but she was very polite and did everything she could to get my billing issue sorted out. Twenty minutes later the double charge was redacted.

    So there have been some bumps along the way, but for the most part I’ve been happy with my selection of their CPanel hosting service. Are there better service options out there? Undoubtedly. But for this geezer who can barely type most days, I find the easy to use interface of the CPanel exactly what I need. I would recommend it to hobby designers or people who only need to put up a quick and painless website.

    Plus, it helps to have good customer service, and that’s exactly what I got. So props to them for that. I look forward to working with them some more!

  11. Reply Mike Hodges November 3, 2014 at 8:36 pm

    I have had issues with excessive load times on 2 of my sites hosted with them. When I call I usually am told that the server these 2 sites reside on is obsolete and will continue to get worse over time. They tell me the only answer is to move these 2 (and my other 11) sites to one of their new servers. The problem is I don’t have the time to move all sites and they want $100+ to move an individual site which makes this expensive for me.

    I have dealt with many assorted vendors over my IT career and have never been told that I would have to help pay, or even be inconvenienced, due there requirement to bring equipment up to date. My understanding is my sites will continue to slow down then eventually break if not moved. This seems very much like black mail and I am amazed if they are not getting major push back from their customers. I read they initially planned to move everything themselves with no cost to customers but it seems that has been abandoned.

    I will begin to move sites to another host provider as time permits to keep this from occurring again.

  12. Reply Danny Boy October 5, 2014 at 1:05 pm

    As someone who is a GoDaddy Turnkey reseller I am perhaps best placed to offer a Review of their services. Without a doubt, they are one of the best value web hosting providers available. The new cPanel hosting is very very good, and the negativity that was very popular a year or so ago about their old dashboard is no longer relevant. They are a very different company now, and the service gets better and better all the time. Whenever you need help fast, you can quickly telephone them and get the support you need.

    One of the great things though about them is the ease with which you can manage your hosting account with the brilliantly styled cPanel control panel. Plus, buying domains from them is one of the cheapest ways to do it, and they have great offers ALL the time.

    So, can’t recommend them enough.

  13. Reply Mary Browski October 5, 2014 at 12:59 pm

    I don’t why people hate GoDaddy so much. When I started my WordPress Blog I was struggling with quite a few things, from setting up various plugins to how to customize certain things on the site. Despite always working on the site very late I was always able to quickly telephone them to get some help.

    I thought that they would get fed up with me after the first couple of calls, but they remained very helpful and helped me fix all the issues I came across. I am most likely going to upgrade to their specialised WordPress hosting soon as well, as the support technicians seem to recommeA

  14. Reply Kevin L May 30, 2014 at 1:52 pm

    It was not our choice to leave them after countless wasted hours with your several of their tech support people we were finally told that their excuse for their systems not working was that we had Apple computers. The company is impossible to reach for support. Their technicians are badly trained. Their general arrogance is mind boggling. And finally their promised money back offer turning out to be a credit for services when we are leaving them is a scam. They can keep their credit. We have opted to put them into the stockade of public opinion via youtube, blog, email, and negative reviews every chance the people in our company have. Thanks for 5 years of excuses, spotty service, and poor business ethics. This was just practice for what we intend to say about your company in the future. They rank in the lower satisfaction ratings online and we now know why.

  15. Reply Marvin January 12, 2014 at 2:59 pm

    I have nothing good to say about GoDaddy. I hosted my very first site with them a few years ago, and as many of the commentators already stated, the support was practically none existent. However, who knows, maybe they have bettered themselves since then.

  16. Reply Brian November 22, 2013 at 3:54 am

    Tell us more about the Plesk hosting! cPanel is great, but Linux can’t run ASP.NET! 🙂

    • Reply Christian Gonzalo January 20, 2015 at 8:32 am

      Plesk is good control panel for I also use Plesk on my current provider ( But, I prefer to use previous Plesk 9. Plesk 12 has many new features but it is quite difficult to use it. If you need to run, then you need to find windows hosting provider. Linux providers dont fully support for

    • Reply Jonathan Griffin November 22, 2013 at 2:16 pm

      Unfortunately, I do not have much experience with the Microsoft centric I suspect anyone using it would have the knowledge to make sure to check for compatibility.

      But you are right, I should tell my readers more about the differences between Plesk and cPanel so they can make more of an informed decision, rather than going off our obvious bias towards cPanel. Hopefully, I will get round to this in the next couple of week… I’ll have to see if I can get hold of a test account for this (I’ve used Plesk a few times before, albeit it was about 8 months ago since I last used it).

  17. Reply Peter Huber November 11, 2013 at 4:15 am

    I moved my successful running website to them and had a hard time to make my website run in the new environment, since basic stuff like sending email is blocked. I managed to bring the website up and it was running fine for few months. Then they moved it to a new environment, without telling me what has changed, just blaming that my code was the problem, when the site did not run anymore. I spent months and ten thousands of USD just to figure out what they did. In the end I gave up.

    Their support is practically none existent. The support guys have no idea of ASP.NET, but they don’t let you contact any technical guy. They always blame you, the customer, for the problems they cause. Their documentation is pathetic, support mostly providing links to Microsoft and StackOverflow. Hosting with them was one of my most frustrating experiences in my life.

    • Reply Jonathan Griffin December 9, 2013 at 12:57 pm

      Having recently carried out a thorough review of them, and looked at some of the support responses, I am not sure they not are to blame here. Some of the links I have seen to stackoverflow are just them trying to help customers solve problems many other hosts would just say “its not our problem”.

      They of course now have their Plesk based windows servers which should run If your site is so critical, and complex then I would think your developers would have been able to advise you better. Did you not try on a different hosting provider as one of the simplest solutions, rather than spend 10’s of thousands of dollars?

      Also, many hosts only allow direct contact with a level 1 support guy initially. They may escalate it to a senior person, but it is not that common for level 3 support guys to be dealing with the customers.

      My own experience with them has been largely positive, as the Editorial review would indicate. They certainly are not the same company you knew a year or so ago. It is so much better, and improving all the time.

      • Reply Peter Huber December 9, 2013 at 3:52 pm

        Dear Jonathon

        You should be more careful about your assumptions (like: If your site is so critical, and complex …, you should try another hoster, …) before you want to advice other people. The facts are:

        + My website did run without any problem with ANOTHER hoster for 5 years ! Unfortunately, I could no longer host there, so I moved to GoDaddy

        + My website used to run fine with them !!! Until THEY moved it to another server.

        + I spent several months of MY TIME (>100000$), believing their support that all is my mistake.

        + Their support has absolutely no understanding of ASP.NET. Example: They said my session configuration was wrong because of a funny IP address in it. But if they would understand anything about ASP.NET session configuration, they would know that with InProcess management, ASP.NET does not read the IP parameter at all. This was even highlighted in the link to Stackoverflow they provided. Which shows that they don’t read/understand the links they provide.

        + Their support does not know what their own engineers are doing. Some support people kept telling me that my website runs now in a farm, while other support people kept telling me that it is not. When I highlighted this discrepancy to them, they apologised saying the other support person is wrong.

        + I could go on and on with obviously and utterly wrong answers from their support

        + They are even not able to provide session management settings for their own environment. The settings I chose worked with the previous hoster, with the old server and on my laptop. I don’t know the difference between the 2 servers, but they really should know. I asked them many times for sample settings, they always refused to do so,

        From my experience, I can say with great certainty that there is no communication between their support and engineering. The only thing the support guy does is provide some EXTERNAL links which he thinks might be helpful, even he has not understood the customer’s problem nor the customer’s question.

        • Jonathan Griffin December 9, 2013 at 3:58 pm

          Did you move to another host, and did that sort out the problem instantly?

        • Peter Huber December 9, 2013 at 11:38 pm

          I didn’t move to a new hoster yet, For months I thought I am close to getting up again, then I run simply out of time. Please note that this is not a commercial website, but a website I wrote for discussion among my friends.First I thought if it is down for few week that is not so bad. But now it has become months,

    • Reply Jonathan Griffin November 11, 2013 at 8:06 am

      NOTE: this comment is made by a new Disqus account, that at the time of writing published this exact same comment twice. Please therefore treat the content of this comment with caution.

      • Reply Peter Huber November 11, 2013 at 9:39 am

        Dear Jonathan

        I am real. It’s just that I used Disqus for the very first time today. My Disqus account is made with my GMail account PeterHuber, which exists since 9 years. You are welcome to contact me over there should you have any questions.

        • Jonathan Griffin November 11, 2013 at 9:44 am

          Noted, and thanks for the clarification.

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