Hostnine Reviews

Hostnine Reviews
5.3 Total Score
34 reviews
Add your review
Support
4.3
Features
6.0
Speed
5.7
Uptime
5.0
Value
5.5

Quick links: Support | Features | Speed | Uptime | Value | Summary | Final Thoughts

Update: 29th December 2015 – Hostnine seems to be having some issues over the Christmas break.  Please check the user reviews, as there are some serious concerns raised.  Hostnine \ A Small Orange is the team that took over the Arvixe migration debacle, so this is not a good sign.  We are monitoring the situation.

Update: 3rd February 2016: We no longer recommend Hostnine. Our review requires updating.  We would recommend Siteground instead, who are currently offering 60% off your first invoice.

Our Shared Hosting Hostnine Review

hostnine reviewHostnine shares the same management, servers and support team as their sister company A Small Orange.  Both these companies were pretty good, but that seems to have changed for the worse throughout the latter part of 2015.

Although their support has slightly slower response times (15-30 minutes, rather than a couple of minutes) than our favorite shared host, SiteGround, we have found the help and assistance offered by them is exceptional, and in some cases far better. We typically tend to be quite demanding of the support due to some of the complex projects we tend to undertake, and Hostnine is always willing to help do migrations and go above and beyond what we expect.  This is one of the main points reflected in the User Reviews at the end of the article.

Signing Up

It has been a while since we last signed up to Hostnine shared hosting (we have had some long term accounts that were slowly upgraded to their VPS).  However, upon checking (March 2015), we noticed that they have increased the number of locations available to host your site to, so we thought we would sign up again, and run some tests to their Central US location.

  • Central US
  • East US
  • West US
  • Berkshire, UK
  • Singapore, Asia

  • Hong Kong, Asia
  • Amsterdam, Netherlands
  • Toronto, Canada
  • Melbourne, Austrailia

This is great if your business attracts very local traffic, as you can be sure the server is relative close to your readers resulting in a slightly faster website experience.

The Different Plans

hostnine plans

You can see above quite easily the main differences between the three different plans.  The prices shown are for a one-year contract, but you can get further savings for signing up for three years, as well as by using our coupons here.  Note that the minimum term for their Personal Plan is six months, but if you wish to pay monthly then you will need to sign up for their Business plan.

All the shared hosting plans feature state of the art data protection and backup, with Raid-1/10, protected local storage (Mirrored storage), as well as being backed up to remote servers using R1Soft. Also, Hostnine features the following amongst many other features:

  • SSH Access (requires a static IP)
  • RvSiteBuilder
  • Softaculous Script Installer
  • PHP 5, MySQL 5, Perl 5, Javascript
  • Ruby on Rails
  • CGI-bin
  • Zend & Ioncube

We would probably have to point out that if you like the sound of Hostnine, but can afford a slightly more premium product (i.e. SSD hosting), then we recommend you check out their main brand (sister company), A Small Orange.  Although it should be noted that A Small Orange only offers US hosting, rather than all the global locations offered by Hostnine.

Support

Hostnine have one of the best support teams I have experienced. They go beyond the call of duty to make sure I am happy, and they are very knowledgeable. The hosting is very fast and haven’t had a single problem with them in the last six months or so. Overall, I highly recommend them.

Peter
Our Experience with Hostnine Support has been a very positive one, and indeed one of the reasons why we use them and their sister company so much.  We don’t just mean problem-solving, but they genuinely go all out to help when you need help with configuring things or installing a custom SSL for instance.

When we first started using Hostnine a few years ago (wow it has been that long), before the time when EIG purchased the company we used to see support response times within 15 minutes via ticket.  Unfortunately, that time is now more like 1-2 hours.  However, unlike some companies where you get unhelpful or brief responses, Hostnine take a much fuller approach.  Therefore, the time to resolution is quite good, and you feel quite happy with the answers you do get.

Furthermore, if you need help fast, or just have a quick question their live support it was excellent.  In fact, they have some of the most experienced front lines support staff around, that can do stuff (rather than have to refer anything remotely complex to their ticket system).

Overall, Hostnine support is probably among the best we have experienced.

BBB Rating

hostnine bbb ratingHostnine have a B- Better Business Bureau rating, although this doesn’t show much, as they have only one complaint here relating to Advertising \ Sales issues.  What is more telling, is looking at their BBB rating under their primary brand name A Small Orange.  This is a fantastic A rating.  What is telling, is that unlike other hosts, the number of BBB complaints against the company is minimal.

Features

We have already covered the main specifications of the plans above, but this is where we get to highlight any particular features worthy of note.  Unfortunately, Hostnine is a pretty standard hosting provider in its offerings.  Of course, we might point out their many locations and great support, and even Ruby but these in itself are not features that make their hosting specifications stand out.

There is one exception though… for a shared host that targets the cheaper end of the market using conventional HDD’s for storage they have implemented SSD Caching technology, which caches frequently accessed files onto SSD disks for faster performance.

Uptime

It is always hard to get an idea of the uptime of a particular host.  Sure, we could monitor a specific server for a week or so and report 100% uptime, but we feel that it doesn’t do our review justice.  We can report that our personal experience of Hostnine is quite good.  Over the last two years, while it hasn’t been incident free, the incidents of downtime (mainly back in April 2014 a couple of issues cropped up) are sparse and when they do happen are quickly dealt with.  But that is just our view…

If you check out the Hostnine Twitter account, you will see the usual assortment of support requests, but overall for a company of Hostnine’s size, there is not overly much activity which is a great sign.  Another place to look is to search on Webhostingtalk forums for Hostnine.  Again there are no recent posts complaining about them (this particular forum is popular for its complaint threads), which is another positive sign.

Overall, while Hostnine isn’t perfect, we do feel they do a pretty good job with keeping their servers online.  Sure, like any host there have been a few hiccups, but no more than any of the other great hosts we have reviewed.

Value

What can we say?  A rock solid host with excellent support from as little as $2.93 per month (3-year plan with our coupons). This is an incredible value and seriously worth considering.

Summary

PROS:
  • Great Support – One of the main things we like about them is their excellent support – we really cannot stress this enough!. We host this site with Hostnine, as well as many others, and have always found them to go to great lengths to help with things, even if technically it is not their responsibility to do so (i.e. help with .htaccess redirects), third party SSL installation, etc. Truly, this is where Hostnine shines.
  • Telephone Support – If you live in the US, you can get support during office hours during the week by telephone.
  • Great Price – Hostnine’s entry price level on their shared hosting for the features, support, and reliability is hard to beat. Of course, there are some other good companies around, and while they can be relatively competitive on price for the initial sign-up period when using our coupons, their renewal price cannot compete with Hostnine.
  • Extremely Reliable – We have found Hostnine to be extremely reliable, with ourselves experiencing a 100% uptime over the last 5/6 months.
  • CPanel – Hostnine uses the standard cPanel. We always recommend going to a host that uses cPanel, as it is extremely easy to move hosts should you ever need to. In fact, many hosts will move your site for you if you use cPanel.
  • Softaculous installer – This is our preferred installer and makes it very simple to install WordPress, Joomla as well as hundreds of other scripts. For WordPress, it also includes rolling backup functionality for your site.
  • 45-day money back guarantee – While not the longest money back period, 45 days should be more than enough to decide whether Hostnine is for you.
  • 99.9% uptime guarantee – While we have never needed to claim on this guarantee, they will give you one day of credit for each hour of downtime should you qualify.
  • Great Upgrade Path – Another great thing is the ability to upgrade to some extremely well priced VPS servers should you need to. Although, to be honest, we use some pretty CPU intensive WordPress plugins on some of the sites we manage, and have never received notification that we are using too many resources (unlike some other hosts we have used who may just switch off your site without warning).

CONS:
  • No choice of server location for the Basic plan – This is not a negative, but you should be aware that their basic shared hosting plan does not give a choice of server location. While this is not a problem if you live in the US if you live in the UK, or Europe you will need their “Business Plan”, which costs a couple of dollars a month more.
  • Neglected Brand – We feel that the management team \ support prefer their main brand A Small Orange over Hostnine.  You will, therefore, find this is reflected in the blog posts and knowledgebase which are far superior over at their sister company.

Final Thoughts on Hostnine

The bad things we had to say are minor issues, and in most cases not even relevant. Indeed, we would highly recommend them for your hosting needs particularly due to the excellent support, and the pricing levels of the different plans. Not only that, but there is a good upgrade path to their VPS or dedicated servers (we host this site, along with several others, on their VPS).

Reliability is excellent, and we have experienced no downtime on the shared hosting accounts we run over the last six months or so, and indeed this has been confirmed by several of our readers in the Hostnine Reviews they have left.

As we indicated earlier on, though, if you can afford a little more you can get everything we mentioned here (apart from multi-location), but on PURE SSD drives with A Small Orange, so that might be worth a look. Because we prefer A Small Orange over Hostnine, this host doesn’t quite make it on our Recommended list, but only for that reason.  Indeed, we wouldn’t hesitate to recommend that consider them as your host otherwise.

15% Off Hostnine Hosting

This is our Standard Hostnine Coupon which gives 15% off the first invoice, so sign up for longer for more savings.

$2.93 $3.45

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43 Comments
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  1. Reply Thys September 2, 2016 at 8:19 am

    i’m now looking for a new re seller as i had it with H9, i’m one of their clients for over 10 yars and yes, the res of this comments are true, they just don’t give a f… any more, i have some of my account down for over two weeks now and still going on… they do not assit ticket or on their live chat alsoway’s have the same response .. we will get back to you… H9 get over your self and keep up the poor service….

  2. Reply Tom August 31, 2016 at 3:29 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    I have been a Host Nine customer for years. They were wonderful with very fast support years ago. I feel like they started going downhill in 2014. Servers down for multiple days. Now their support department seems to be closed or nonexistent. I had an urgent issue in June. I opened a ticket and after several days there was absolutely no response. I opened a ticket with sales, billing, support and made posts to Twitter to try to get some sort of response. Someone finally responded and asked me not to open multiple tickets for the same issue because it “clogs” up their system and makes support take longer. I was thinking: ARE YOU KIDDING ME?

    Today is August 31, and I have a ticket that was opened on July 3 with absolutely no response. The only response is from me saying “Hello, is anyone there?” I finally added all the lyrics of Adele’s Hello thinking I might get some response. NOTHING.

    I moved all of my account to Inmotion Hosting. I felt like I had no choice, if you have a need for support with Host Nine you will be completely on your own. STAY AWAY FROM HOST NINE

    + PROS: Their billing system works PERFECTLY. They will bill your credit card on time without fail, or suspend you. Their support may SUCK but honey their automatic billing system is off the chain.
    - CONS: Their SUPPORT department is a joke, on Mars or non existent. I am not sure which. In case I did not mention it, their support is HORRIBLE.
    Helpful(0) Unhelpful(0)You have already voted this
  3. Reply Andrew August 31, 2016 at 4:02 am
    2.5
    Support
    0
    Features
    70
    Speed
    70
    Uptime
    70
    Value
    40

    Support is non-existent. Have had a support ticket with them for over a month. No replay whatsoever. Time to move elsewhere.

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  4. Reply Simon Friend August 26, 2016 at 4:46 pm
    2.8
    Support
    20
    Features
    80
    Speed
    80
    Uptime
    60
    Value
    40

    I’ve used Hostnine for years, and am in the process of moving several dedicated servers somewhere else. A year ago a support ticket would be answered in a few hours…. now they literally sit for WEEKS without being answered. (and I’m spending thousands of $ a year with them)

    In fact, I have spoke to support people and used their live chat multiple times and was told “the problem will be fixed ‘immediately’ to have the issue ignored for weeks on end.

    A client of mine who went with the put a ticket in that has been ignored for a week already as well.

    In fact, if I was told that they have no support department anymore, I would believe it. It’s a shame because they used to rock.

    Stay far away from Hostnine. I would even recommend Godaddy or Hostgator before getting another server with this company. Email me for details.

    + PROS: Stable Servers Nice features
    - CONS: NO support to be seen.
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  5. Reply Iman August 25, 2016 at 5:52 am
    0.4
    Support
    10
    Features
    0
    Speed
    10
    Uptime
    10
    Value
    10

    Worst of the worst hosting companies.

    + PROS: No Pros
    - CONS: Crap Customer service Took more than a week to reply with hosting details
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  6. Reply Gail Gardner August 19, 2016 at 12:02 pm

    Acquired by EIG and going downhill.

  7. Reply John Dungan July 10, 2016 at 3:57 pm

    We originally purchased a HostV account Enjoyed 100% up time and fantastic customer support the enter Host Nine. Our sites have been down for 9 days now. Support says they have lost our backups. What about those redundant self healing servers? System Architect and Server Admin looking into it. 9 days later still no answers. After losing all of our clients we’re told maybe we should just start from scratch.

  8. Reply Web Rabin July 8, 2016 at 11:03 am

    HostNine is worst hosting company in Planet…never trust them. They do not reply support ticket even in month……..

  9. Reply Meliza June 28, 2016 at 8:13 pm
    0.2
    Support
    10
    Features
    0
    Speed
    0
    Uptime
    0
    Value
    10

    This is the worst hosting service I have ever experienced. BUYER BEWARE!!!
    They WILL NOT refund you if you cancel their service past 45 days. So, you get locked in at their “special” rate, but if you decide to leave, they will keep the rest of the year’s payment!!
    Go ELSEWHERE!!!

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  10. Reply Matt June 8, 2016 at 7:00 pm

    Is this a joke of a company or what? If the salesman didn’t reply to sales tickets I’d swear they’re out of business. Sites are all down for over a week. Several technical tickets submitted with no replies for days now. No reply to numerous customers with the same problem on the social media accounts (Facebook, Twitter, etc.). Live chat function on their website has been disabled so you can’t bother them with a need for assistance…

  11. Reply David June 6, 2016 at 6:35 pm
    0.6
    Support
    0
    Features
    20
    Speed
    30
    Uptime
    10
    Value
    0

    worst customer support I have ever seen. Been with them for years. they got bought out and now have the We are talking days to respond at best.

    + PROS: None at this point
    - CONS: Horrific customer support. Servers go down a lot
    Helpful(0) Unhelpful(0)You have already voted this
  12. Reply Gary June 5, 2016 at 8:46 pm
    3.1
    Support
    10
    Features
    80
    Speed
    80
    Uptime
    90
    Value
    50

    Up until early May (2016), I would have given Hostnine a 5-star recommendation. Support was fantastic and I love that websites can be spread across multiple IP addresses. But now support is non-existent. Tickets go unanswered. I managed to contact them through Live Chat and they promised to fix the two issues I raised. They didn’t. I contacted them again through Live Chat and they pleaded with me to give them one more chance. I was told that my two issues would definitely, absolutely be resolved by the end of the day as they’d now been brought to the attention of the head of support. I told them they had one more chance. Well, they fluffed it. Issues not resolved, no action on tickets. just crickets chirping and tumbleweeds blowing by where Support used to be.

    Time to avoid Hostnine if you’re looking for a webhost.

    + PROS: Host sites on multiple IP addresses. Nice admin user interface. Fast and reliable servers.
    - CONS: Zero support these days. If something goes wrong, you're on your own.
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  13. Reply Anony June 1, 2016 at 4:54 am
    3.3
    Support
    10
    Features
    100
    Speed
    80
    Uptime
    40
    Value
    100

    I’ve been with “hostv” which is now “hostnine” for the past 4 or 5 years … if they didn’t start treating customers in a better way, the have no future.

    + PROS: Great prices!
    - CONS: * support doesn't respond (tickets/live chat) * if there is an outage in the network nobody will tell you what's going on.
    Helpful(0) Unhelpful(0)You have already voted this
  14. Reply Frustrated_Reseller May 30, 2016 at 5:36 pm
    2.3
    Support
    10
    Features
    80
    Speed
    60
    Uptime
    60
    Value
    20

    There is no support and the live chat never works. When you put in a ticket, you get no response even after days.

    + PROS: The site is fast, their control panel is nice.
    - CONS: No support. Chat doesn't come up (doesn't work). No response to a reseller even a week after we beg them to respond.
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  15. Reply Dmitriy May 26, 2016 at 10:39 am

    No reply from support team for more than 24 hours while my website keeps being down.

  16. Reply paul May 23, 2016 at 6:38 pm
    1.1
    Support
    0
    Features
    40
    Speed
    40
    Uptime
    20
    Value
    10

    I’m very confused over what has happened to hostnine, i have tried to migrate my account and upgrade my plan, since that nothing works, support is very long and takes days to answer, my account is suspended with no reason due to the migration.

    Helpful(0) Unhelpful(1)You have already voted this
  17. Reply Giorgi April 27, 2016 at 10:31 pm
    2.9
    Support
    20
    Features
    70
    Speed
    90
    Uptime
    60
    Value
    50

    My sites are down almost for a day and they’ve done nothing to help me resolve the issue. Every time I ask something in live chat they try everything to get away from me and want everything ticketed. On there they need about 48 hours to respond and me?! Who the fuck cares about my sites being down?! Nobody. I am going to move to another hosting.

    + PROS: technically good
    - CONS: Bad support
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  18. Reply G January 3, 2016 at 3:10 am
    2.5
    Support
    60
    Features
    80
    Speed
    60
    Uptime
    20
    Value
    30

    My VPS had 99% DOWNTIME for 9 days!!!

    + PROS: Cheap VPS with plenty features
    - CONS: Too much Downtime & No longer reliable
    Helpful(5) Unhelpful(0)You have already voted this
  19. Reply Matt Searling December 29, 2015 at 6:40 pm
    2
    Support
    20
    Features
    80
    Speed
    20
    Uptime
    20
    Value
    60

    Our server has been down for days, with no end in sight. No information is even provided, typical cookie cutter responses.

    Just plain horrible, no website and worse of all no emails for the last 4 days. Who knows how much this is costing our company.

    STAY AWAY!!!

    + PROS: Inexpensive, full Cpanel, WHM included in monthly plans.
    - CONS: Slow, Goes down more than other hosts I've used (Currently I'm experiencing a 4 day blackout with no ETA on when the server is getting back online).
    Helpful(5) Unhelpful(0)You have already voted this
  20. Reply Mike December 29, 2015 at 8:14 am
    1.9
    Support
    60
    Features
    60
    Speed
    0
    Uptime
    0
    Value
    70

    VPS server down for more than 4 days….

    + PROS: support
    - CONS: uptime (4days or more without any information whats going on)
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  21. Reply Paul December 29, 2015 at 4:09 am

    VPS has crashed for now over 4 days. Don’t bother. Most of the reviews on this site are not truthful as this service is just plain terrible.

  22. Reply Paul December 29, 2015 at 2:28 am

    Our vps has been down now for 4 full days WITH NO END IN SIGHT. These people have no clue as to what to do to fix the issue. All their vps are down and they cannot fix it. STAY AWAY. WE WILL HAVE TO TRANSFER OUR SITE. These people are true and TOTAL MORONS.

  23. Reply Robert December 29, 2015 at 1:02 am
    0.3
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    0
    Value
    0

    I writing this review to literally save you thousand of dollars by signing up with this company. they have the worse customer service and their VPS and hosting services are not reliable at all. Our VPS server has been unavailable for several days now and they haven’t been able to figure out the problem after 4 days. we have lost important clients and thousand of dollars in transactions so we are consulting with our attorney how to make them pay for all the losses; anyways, I’m trying to save you time and money so don’t even consider them as a service provider. Good luck

    + PROS: NONE
    - CONS: YOU WILL END UP LOSING YOUR CLIENTS AND LOTS OF MONEY
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  24. Reply Traderdude December 28, 2015 at 4:16 pm

    I’ve been with many VPS hosts over the last decade and this is finally the very worst of them. Incredible down times for over 50 hours and more. I have never experienced this with a VPS at all. They also refuse to compensate for the trouble basically saying “we’re sorry. Thanks for your patience. F**k off now!”

  25. Reply Peter December 27, 2015 at 5:12 pm
    0.5
    Support
    10
    Features
    10
    Speed
    10
    Uptime
    10
    Value
    10

    Awful!!! Unreliable and unresponsive. Servers keep going down on a regular basis and have currently been down for over 48 hours. When issues occur, they just ignore tickets and turn off chat support so you’re left with nothing. Better off somewhere else.

    - CONS: terrible response time. server keeps on going down and has currently been down for over 48 hours
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  26. Reply rich December 26, 2015 at 4:23 am
    1.7
    Support
    70
    Features
    50
    Speed
    30
    Uptime
    10
    Value
    10

    There uptime is one of the worst for any hosting company I have used over the past 15 years. Just disgusting and terrible!! STAY AS FAR AWAY AS POSSIBLE!

    + PROS: Their online chat is great. People answer normally within a few minutes.
    - CONS: I have been with these guys for about a year and used to have 10 VPS servers. Over the past 6 months, their servers have gotten worse and worse. They pretty much go down every month. I have moved three servers so far and will be moving the rest over the next couple of months. Their hosting techs don't have a clue how to run a data center. This much downtime is unacceptable.
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  27. Reply francis December 1, 2015 at 3:29 pm
    1.5
    Support
    0
    Features
    20
    Speed
    30
    Uptime
    30
    Value
    70

    The features are nice! thought quite different from a standard cPanel WHM but its still good.

    However, during my 4 months trying their service, whenever a critical issue comes in…their support is super mega slow as in will take more than 24 up to even days of without ticket movement.

    I appraise their live chat but I hope they can someday improve their Turn around time..coz it really sucks ….

    and Id suggest that improve on how they should categorize critical issues and priority.

    Helpful(4) Unhelpful(1)You have already voted this
  28. Reply Urs September 9, 2015 at 1:38 pm
    1.7
    Support
    10
    Features
    60
    Speed
    40
    Uptime
    10
    Value
    50

    entire server down for over 3 days, support totally colapsed and became irresponsive, updates wrong and inconclusive, fliexibility down to zero.

    + PROS: decent interface usually good support
    - CONS: entire server down for over 3 days, support totally colapsed and became irresponsive, updates wrong and inconclusive, fliexibility down to zero.
    Helpful(4) Unhelpful(0)You have already voted this
  29. Reply Harriet T December 19, 2014 at 11:14 am
    4.2
    Support
    80
    Features
    80
    Speed
    80
    Uptime
    80
    Value
    100

    My experience with Hostnine has been a very happy one. I’ve been using their services for 3 years now, and aside from the annoying downtime from time to time, overall they have been very solid. I am very grateful for reading the editor review in which the customer support of Hostnine is given much praise. Their unmatched customer support is actually the reason why I’ve stayed with them for so long. Their support staff used to respond to my queries within 15 minutes, but during the last few months, I’ve noticed that it takes them longer, around an hour at most.

    That doesn’t bother me much, though, because that’s still quite fast. Hostnine uses SSD caching, making it very fast and I’ve never had troubles with overuse of resources. Well, my website only gets 50-100 visitors daily so I don’t imagine I’ll be having problems with that. Coupled with Cloudflare and W3 Total Cache, you’re going to be surprised at the speed of your website. Not to mention, the affordable price makes them one of the best deals you can get.

    Helpful(0) Unhelpful(1)You have already voted this
  30. Reply Angelina Marcs December 18, 2014 at 9:09 am
    4.8
    Support
    100
    Features
    90
    Speed
    100
    Uptime
    90
    Value
    100

    Recently, I decided to change my hosting providers because I was not satisfied with the rates that I was getting. I knew it was time to make the change and that is when I came across Hostnine as a potential solution for my conundrum. They seemed like the right fit, so I decided to go with them as I moved to another hosting provider. Let’s take a look at whether or not they were good enough for me. There are many solutions online and only a few that get the job done, so I had to make sure this worked out in my favor.

    + PROS: Beginning with the first advantage of this solution, you have to realize there are a series of packages on offer. This is excellent because not everyone is going to want to get the same package and this provides a bit more of a personalized feel to the entire service that is often not there with others. I hate hosting providers that are poor with their performance in terms of memory options and speed. There is nothing worse than this because of the money that is being paid to use their service in the first place. If their servers are not up to speed, I do not want to be with them. This was not a problem at all with Hostnine. The support was great and that is something I feel everyone should take a look at. If the support is not good, the entire service is not going to be good either. These things usually end up working hand in hand.
    - CONS: Were there any issues that I would like to bring up? I would say that there were a few times where it went down for a few minutes, but that is rare and now it does not even happen. They have tightened up their servers and made sure the systems are flawless now. In the end, the downtime issues have been sorted out and they are a thing of the past with this service provider. They are generally quite relied upon now and looked highly at by those who are in this business as a whole. It is a hosting provider that has done the trick for me and I could not be more satisfied with the performance as a whole. It truly does get the job done and I would never go with anything else ever again.
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  31. Reply Matilda Miles November 23, 2014 at 10:59 am
    5
    Support
    100
    Features
    100
    Speed
    100
    Uptime
    100
    Value
    100

    For seven years I’ve had Hostnine hosting service. My experience overall has been great. Of course there will be hiccups along the way with things such as maintenance outages and DOS attacks. That can happen with any company. They are to be expected, particularly when you haven’t worked in the website business for very long.

    I have my main site hosted there along with several of my most important clients. Whenever I need support, there are two things that are really killer about Hostnine. The first one is their live chat. Usually you get someone within several minutes, particularly when you try getting hold of them during the later hours. Frequently they are able to figure out what’s going on. If not they get a ticket going for you. The second great feature that I love from Hostnine support is you can jut send an email to open up a support ticket. You receive a notification instantly that your ticket has been received into the system. Also, they always follow up.

    Their next great feature is their use of cPanel and basically no proprietary stupid junk software. If you’re familiar with cPanel already, then you won’t have any problem with Hostnine. They don’t ever tinker with it, or add extra junk and tabs. Everything is kept as simply as possibly.

    I strongly recommend their service. Like with any company or service, you get out what you put in. You won’t have any problems with them, if you’re a hands on type.

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  32. Reply Elizabeth Day November 22, 2014 at 1:58 pm
    4.7
    Support
    100
    Features
    90
    Speed
    90
    Uptime
    90
    Value
    100

    For seven years now, I’ve been using Hostnine to host bonfx.com, my main website which gets anywhere from 20-50k visitors each month. The two biggest reasons why I like Hostnine are their customer support and cPanel. Their live chat support is simply amazing: Just hit them up and they can resolve your problem in an instant especially if it isn’t too complex.

    You can also send a ticket easily by sending an email to [email protected]. You can expect to get a reply from them really quickly. I can vouch for this because I have tickets dating back to 7 years and all of them got resolved

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  33. Reply Micha November 8, 2014 at 2:25 pm
    4.7
    Support
    100
    Features
    80
    Speed
    100
    Uptime
    90
    Value
    100

    Very good host. Very happy with their speed, and support but most of all the price is very good also. Heard many good things about their VPS too, so when the time is right I will most likely be upgrading to that.

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  34. Reply Alastair November 8, 2014 at 2:19 pm
    4.5
    Support
    100
    Features
    80
    Speed
    80
    Uptime
    90
    Value
    100

    I am so thankful that I found Hostnine as they are one of the best hosts I have ever had. Their support is really helpful, and they have helped me sort out a few WordPress issues which I wouldn’t have been able to sort out on my own.

    Whilst their online chat support is very helpful (more so than other hosts I have encountered) they are not afraid to refer the issue on to a specialist who will within an hour or so get straight to the issue. I have found with other hosts, the online chat is terrible and the level 1 technician on the online help desk just doesn’t want to refer it to someone more capable, and constantly fumbles around suggesting irrelevant or other stupid things. Not only is Hostnine got intelligent front line support, but they don’t waste your time when they know it needs to be referred on.

    As for my Hostnine Review – Definitely recommend them!

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  35. Reply Leland November 1, 2014 at 8:25 pm
    4.5
    Support
    90
    Features
    90
    Speed
    80
    Uptime
    90
    Value
    100

    I have over 10 sites, and I usu a few different shared hosting accounts from different hosting companies. I must say, Hostnine is my favorite. It’s ridiculously cheap considering the quality of their service. Besides, I don’t really see why the fact that you cannot choose the location of the servers is an issue. You can easily host a website in US, and target visitors in French or anywhere else. You just have to set a geotarget filter on Google Webmaster’s Tools.

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  36. Reply Aidan Bentley November 1, 2014 at 5:11 pm
    1
    Support
    20
    Features
    20
    Speed
    20
    Uptime
    20
    Value
    20

    I’m a fairly experienced web professional, and I am here to tell you that Hostnine is the worst hosting service I’ve ever tried to deal with. I have dedicated and VPS servers with various companies. The reason why I stayed with H9 was due to the fact that it was easier than having to move all of my accounts over to a different service provider. At this point, I’ve paid $15,000 to $20,000 in rebuild time and lost data. I’ve lost dozens of websites due to their ineptitude, many of them costing thousands of dollars. There architecture looks more like a teenager’s laptop. There is no data redundancy. Don’t trust this hosting company. Make sure to back up everything every single day. They sure don’t care whether it’s protected or not. Whenever complete banks of drives crash, all they do is say, oops sorry about that. Their general support is also awful. Their techs are completely worthless. Don’t use this company if you need enterprise hosting.

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  37. Reply Patrick October 10, 2014 at 11:09 am
    4.7
    Support
    100
    Features
    90
    Speed
    90
    Uptime
    90
    Value
    100

    Originally I wasn’t sure about signing up with Hostnine, as there seems to be alot of fake reviews criticising them or going on about “avoid all EIG” companies. Well, based on your review I signed up and have nothing but praise for Hostnine. You are right when you say their Support is really good, and I haven’t had a single downtime since I signed up a couple of months ago. Plus, what surprises me most is that they are one of the cheapest hosts around if all you need is one site and willing to sign up for a few years. So thanks!

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  38. Reply Peter Smith September 21, 2014 at 2:10 pm
    4.8
    Support
    100
    Features
    80
    Speed
    100
    Uptime
    100
    Value
    100

    Hostnine have one of the best support teams I have experienced. They go beyond the call of duty to make sure I am happy and they are very knowledgable. The hosting is very fast, and haven’t had a single problem with them in the last 6 months or so. Overall, I highly recommend them.

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  39. Reply Bradshaw August 1, 2014 at 4:10 pm
    1.1
    Support
    10
    Features
    30
    Speed
    30
    Uptime
    30
    Value
    10

    I availed a regular hosting account at Hostnine. They have tons of premade website formats to choose from and since I am not a very creative person, I thought about simply using one in their gallery. But all of them are terrible. I still continued hosting my website on Hostnine primarily because their prices are lower compared to other hosting services, but now,

    I get logged out whenever I check my email and receive multiple spam messages because of their stinky spam filter. What’s worse is that I can’t block the sender at all! I’ve made up my mind and I’ll be changing my hosting provider this coming weekend.

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  40. Reply martin July 5, 2014 at 8:36 pm
    5
    Support
    100
    Features
    100
    Speed
    100
    Uptime
    100
    Value
    100

    Overall I have been very happy with Hostnine. I have been with them for about 3 years now, and whilst there has been the occasional downtime due to networking issues or such on the whole it has been very reliable. I am glad the editor review mentioned about their excellent support, because that primarily is the reason I have always stayed with Hostnine. I don’t know why but support used to be dealt with within about 15 minutes but the last few months it now takes around 1 hour although that doesn’t matter too much. The hosting uses SSD Caching, so it generally responds very well and I have never had a problem with over using resources although my website only gets around 50-100 visitors a day so I wouldn’t expect a problem with that. If you use Cloudflare and W3 Total Cache you won’t be disappointed with the speeds at all, and at the price I think you will be extremely happy.

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  41. Reply Alicia December 17, 2013 at 11:02 am
    4.1
    Support
    60
    Features
    90
    Speed
    90
    Uptime
    70
    Value
    100

    I decided to post a review because the server for the website that I am attempting to work on is once again unavailable. I’ve been using hostnine for many years. Its the fist company I’ve used since I started in the web design business. That was a very big mistake. I’ve lost so many customers because of unreliable support, site suspensions, billing errors and down time. There is some great support staff, while others are completely lazy or inept, I’m not sure which it is. One time there was a huge hardware failure. There was an entire node that went out, including the backups. As a result I was forced to rebuild 3 entire websites because I mistakenly trusted there were back ups. They didn’t even apologize. I moved on to a different service. So far, I’m a lot happier. I still never to get over 50 sites along with several VPS setups done. Several of the VPS setups are a real pain. I really wish that I had done some extra research before I chose that company.

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  42. Reply Francis May 7, 2013 at 11:04 am
    1.3
    Support
    20
    Features
    20
    Speed
    30
    Uptime
    30
    Value
    30

    Unreliable service.

    - CONS: Over the last year, Hostnine service has been going down hill. Over the psst three months, my website has gone down numerous times. In fact, I’ve lost count. It’s a nightmare contacting support. Each time my website went down they blamed something else for the problem.
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  43. Reply Isabella April 11, 2013 at 11:06 am
    4.4
    Support
    60
    Features
    80
    Speed
    100
    Uptime
    100
    Value
    100

    I’m very confused over what has happened to hostnine. The company used to be really great. I actually have had 3 different services with them- both dedicated and shared. I ordered an additional dedicated server. I had a simple problem that they should have been able to resolve very fast. However, they ask questions of colleagues that know the answers already. That isn’t usually a problem. However, when each response takes 8 hours to answer, it starts to get very frustrating and I’m forced into a terrible position with my clients.

    I never had any problems before. However, the past couple of months suggests hostnine has changed something for the worse. I already have servers with various other companies, including rackspace, so maybe I’m just spoiled with the fantastic tech support I get from them. It really is a shame. I had a lot clients I had planned on referring to hostnine. However, I can’t do that now, knowing what their support is really like. I am a very good customer. I paid for my server for a full year in advance. However, they still treat me poorly.

    The reason I am writing this review is because I have completely given up. I hope somebody from hostnine will reed this and get things sorted out. However, I’m not holding my breath.

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