Hostnine Reviews

8.5 Total Score
15 reviews
About Hostnine

Hostnine was founded in 2006 and quickly made a buzz within the web hosting community for their excellent support. It didn’t take long to be noticed and in 2012 was bought up by EIG, although they retained their old management team. See all Hostnine Offers, and purchase hosting.

9.2Editor's score
Support
10
Features
8
Speed
9
Uptime
9
Value
10
7.8User's score
Support
7.6
Features
7.4
Speed
7.9
Uptime
7.8
Value
8.4
Add your review  |  Read reviews and comments

Quick links: Support | Features | Speed | Uptime | Value | Summary | Final Thoughts

Our Shared Hosting Hostnine Review

hostnine reviewHostnine shares the same same management, servers and support team as their sister company A Small Orange.  Both these companies really are a hidden gem, in that they offer affordability whilst providing exceptional service, which is why you will find this Hostnine Review very positive.

Although their support has slightly slower response times (15-30 minutes, rather than a couple of minutes) than our favorite shared host, SiteGround, we have found the help and assistance offered by them is exceptional, and in some cases far better. We typically tend to be quite demanding of the support due to some of the complex projects we tend to undertake, and Hostnine are always willing to help do migrations and generally go above and beyond what we expect.  This is one of the main points reflected in the User Reviews at the end of the article.

Signing Up

It has been a while since we last signed up to Hostnine shared hosting (we have had some long term accounts that were slowly upgraded to their VPS).  However, upon checking (March 2015) we noticed that they have increased the number of locations available to host your site to, so we thought we would sign up again, and run some tests on their Central US location.

  • Central US
  • East US
  • West US
  • Berkshire, UK
  • Singapore, Asia

  • Hong Kong, Asia
  • Amsterdam, Netherlands
  • Toronto, Canada
  • Melbourne, Austrailia

This is great if your business attracts very local traffic, as you can be sure the server is relative close to your readers resulting in a slightly faster website experience.

The Different Plans

hostnine plans

You can see above quite easily the main differences between the three different plans.  The prices shown are for a one year contract, but you can get further savings for signing up for 3 years, as well as by using our coupons here.  Note that the minimum term for their Personal Plan is 6 months, but if you wish to pay monthly then you will need to sign up to their Business plan.

All the shared hosting plans feature state of the art data protection and backup, with Raid-1/10 protected local storage (Mirrored storage), as well as being backed up to remote servers using R1Soft. In addition, Hostnine features the following amongst many other features:

  • SSH Access (requires a static IP)
  • RvSiteBuilder
  • Softaculous Script Installer
  • PHP 5, MySQL 5, Perl 5, Javascript
  • Ruby on Rails
  • CGI-bin
  • Zend & Ioncube

We would probably have to point out that if you like the sound of Hostnine, but can afford a slightly more premium product (i.e. SSD hosting), then we recommend you check out their main brand (sister company), A Small Orange.  Although it should be noted that A Small Orange only offers US hosting, rather than all the global locations offered by Hostnine.

Support

Hostnine have one of the best support teams I have experienced. They go beyond the call of duty to make sure I am happy and they are very knowledgable. The hosting is very fast, and haven’t had a single problem with them in the last 6 months or so. Overall, I highly recommend them.

Peter
Our experience with Hostnine Support has been a very positive one, and indeed one of the reason why we use them and their sister company so much.  We don’t just mean problem solving, but they genuinely go all out to help when you need help with configuring things, or installing a custom SSL for instance.

When we first started using Hostnine a few years ago (wow it really has been that long), before the time when EIG purchased the company we used to see support response times within 15 minutes via ticket.  Unfortunately, that time is now more like 1-2 hours.  However, unlike some companies where you get unhelpful or brief responses, Hostnine take a much fuller approach.  Therefore the time to resolution is really quite good and you feel quite happy with the responses you do get.

Furthermore, if you need help fast, or just have a quick question their live support it excellent.  In fact, they have some of the most experienced front line support staff around, that can actually do stuff (rather than have to refer anything remotely complex to their ticket system).

Overall, Hostnine support is probably among the best we have experienced.

BBB Rating

hostnine bbb ratingHostnine have a B- Better Business Bureau rating, although this doesn’t really show much as they they have only one complaint here relating to Advertising \ Sales issues.  What is more telling, is looking at their BBB rating under their main brand name A Small Orange.  This is a fantastic A rating.  What is telling, is that unlike other hosts, the number of BBB complaints against the company is minimal.

Features

We have already covered the main specifications of the plans above, but this is where we get to highlight any particular features worthy of note.  Unfortunately, Hostnine is a pretty standard hosting provider in its offerings.  Of course, we might point out their many locations and great support, and even Ruby, but these in itself are not features that make their hosting specifications stand out.

There is one exception though… for a shared host that targets the cheaper end of the market using conventional HDD’s for storage they have implemented SSD Caching technology, which caches frequently accessed files on to SSD disks for faster performance.

Uptime

It is always hard to get an idea of the uptime of a particular host.  Sure, we could monitor a specific server for a week or so and report 100% uptime, but we feel that it doesn’t really do our review justice.  We can report that our own personal experience of Hostnine is really quite good.  Over the last two years, whilst it hasn’t been incident free, the incidents of downtime (mainly back in April 2014 a couple of issues cropped up) are sparse and when they do happen are quickly dealt with.  But that is just our view…

If you check out the Hostnine Twitter account you will see the usual assortment of support requests, but overall for a company of Hostnine’s size there is not overly much activity which is a great sign.  Another place to look is to search on Webhostingtalk forums for Hostnine.  Again there are no recent posts complaining about them (this particular forum is popular for its complaint threads), which is another positive sign.

Overall, whilst Hostnine isn’t perfect, we do feel they do a pretty good job with keeping their servers online.  Sure, like any host there have been a few hiccups, but no more than any of the other great hosts we have reviewed.

Speed

Speed test results coming soon.

Value

What can we say.  A rock solid solid host with great support from as little as $2.93 per month (3 year plan with our coupons). This is incredible value and seriously worth considering.

Hostnine gets top marks for us on value!

Summary

PROS:
  • Great Support – One of the main things we like about them is their excellent support – we really cannot stress this enough!. We host this site with Hostnine, as well as many others, and have always found them to go to great lengths to help with things, even if technically it is not their responsibility to do so (i.e. help with .htaccess redirects), third party SSL installation etc. Truly, this is where Hostnine really shine.
  • Telephone Support – If you live in the US, you can get support during office hours during the week by telephone.
  • Great Price – Hostnines entry price level on their shared hosting for the features, support and reliablity is hard to beat. Of course there are some other good companies around, and whilst they can be relatively competitive on price for the initial sign-up period when using our coupons, their renewal price cannot really compete with Hostnine.
  • Extremely Reliable – We have found Hostnine to be extremely reliable, with ourselves experiencing a 100% uptime over the last 5/6 months.
  • CPanel – Hostnine use the standard cPanel. We always recommend going with a host that uses cPanel, as it is extremely easy to move hosts should you ever need to. In fact, many hosts will move your site for you if you use cPanel.
  • Softaculous installer – This is our preferred installer and makes it very simple to install WordPress, Joomla as well as hundreds of other scripts. For WordPress it also includes rolling backup functionality for your site.
  • 45 day money back guarantee – Whilst not the longest money back period, 45 days should be more than enough to decide whether Hostnine is for you.
  • 99.9% uptime guarantee – Whilst we have never needed to claim on this guarantee, they will give you one day of credit for each hour of downtime should you qualify.
  • Great Upgrade Path – Another great thing is the ability to upgrade to some extremely well priced VPS servers should you need to. Although, to be honest we use some pretty CPU intensive WordPress plugins on some of the sites we manage, and have never received notification that we are using too many resources (unlike some other hosts we have used who may just switch off your site without warning).

CONS:
  • No choice of server location for Basic plan – This is not really a negative, but you should be aware that their basic shared hosting plan does not give a choice of server location. Whilst this is not a problem if you live in the US, if you live in the UK, or Europe you will need their “Business Plan”, which costs a couple of dollars a month more.
  • Neglected Brand – We feel that the management team \ support prefer their main brand A Small Orange over Hostnine.  You will therefore find this is reflected in the blog posts, and knowledgebase which are far superior over at their sister company.

Final Thoughts

The bad things we had to say are very minor issues, and in most cases not even relevant. Certainly, we would highly recommend them for your hosting needs particularly due to the excellent support, and the pricing levels of the different plans. Not only that, but there is an excellent upgrade path to their VPS or dedicated servers (we host this site, along with several others, on their VPS).

Reliability is extremely good, and we have experienced no downtime on the shared hosting accounts we run over the last 6 months or so, and indeed this has been confirmed by several of our readers in the Hostnine Reviews they have left.

As we indicated earlier on though, if you can afford a little more you can get everything we mentioned here (apart from multi-location), but on PURE SSD drives with A Small Orange, so that might be worth a look. Because we prefer A Small Orange over Hostnine this host doesn’t quite make it on our Recommended list, but only for that reason.  Certainly, we wouldn’t hesitate to recommend that consider them as your host otherwise.

15% Off Hostnine Hosting

This is our Standard Hostnine Coupon which gives 15% off the first invoice, so sign up for longer for more savings.

$2.93 $3.45

Hostnine Reviews
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15 Comments
  1. Reply Harriet T December 19, 2014 at 11:14 am
    4.2
    Support
    80
    Features
    80
    Speed
    80
    Uptime
    80
    Value
    100

    My experience with Hostnine has been a very happy one. I’ve been using their services for 3 years now, and aside from the annoying downtime from time to time, overall they have been very solid. I am very grateful for reading the editor review in which the customer support of Hostnine is given much praise. Their unmatched customer support is actually the reason why I’ve stayed with them for so long. Their support staff used to respond to my queries within 15 minutes, but during the last few months, I’ve noticed that it takes them longer, around an hour at most.

    That doesn’t bother me much, though, because that’s still quite fast. Hostnine uses SSD caching, making it very fast and I’ve never had troubles with overuse of resources. Well, my website only gets 50-100 visitors daily so I don’t imagine I’ll be having problems with that. Coupled with Cloudflare and W3 Total Cache, you’re going to be surprised at the speed of your website. Not to mention, the affordable price makes them one of the best deals you can get.

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  2. Reply Angelina Marcs December 18, 2014 at 9:09 am
    4.8
    Support
    100
    Features
    90
    Speed
    100
    Uptime
    90
    Value
    100

    Recently, I decided to change my hosting providers because I was not satisfied with the rates that I was getting. I knew it was time to make the change and that is when I came across Hostnine as a potential solution for my conundrum. They seemed like the right fit, so I decided to go with them as I moved to another hosting provider. Let’s take a look at whether or not they were good enough for me. There are many solutions online and only a few that get the job done, so I had to make sure this worked out in my favor.

    + PROS: Beginning with the first advantage of this solution, you have to realize there are a series of packages on offer. This is excellent because not everyone is going to want to get the same package and this provides a bit more of a personalized feel to the entire service that is often not there with others. I hate hosting providers that are poor with their performance in terms of memory options and speed. There is nothing worse than this because of the money that is being paid to use their service in the first place. If their servers are not up to speed, I do not want to be with them. This was not a problem at all with Hostnine. The support was great and that is something I feel everyone should take a look at. If the support is not good, the entire service is not going to be good either. These things usually end up working hand in hand.
    - CONS: Were there any issues that I would like to bring up? I would say that there were a few times where it went down for a few minutes, but that is rare and now it does not even happen. They have tightened up their servers and made sure the systems are flawless now. In the end, the downtime issues have been sorted out and they are a thing of the past with this service provider. They are generally quite relied upon now and looked highly at by those who are in this business as a whole. It is a hosting provider that has done the trick for me and I could not be more satisfied with the performance as a whole. It truly does get the job done and I would never go with anything else ever again.
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  3. Reply Matilda Miles November 23, 2014 at 10:59 am
    5
    Support
    100
    Features
    100
    Speed
    100
    Uptime
    100
    Value
    100

    For seven years I’ve had Hostnine hosting service. My experience overall has been great. Of course there will be hiccups along the way with things such as maintenance outages and DOS attacks. That can happen with any company. They are to be expected, particularly when you haven’t worked in the website business for very long.

    I have my main site hosted there along with several of my most important clients. Whenever I need support, there are two things that are really killer about Hostnine. The first one is their live chat. Usually you get someone within several minutes, particularly when you try getting hold of them during the later hours. Frequently they are able to figure out what’s going on. If not they get a ticket going for you. The second great feature that I love from Hostnine support is you can jut send an email to open up a support ticket. You receive a notification instantly that your ticket has been received into the system. Also, they always follow up.

    Their next great feature is their use of cPanel and basically no proprietary stupid junk software. If you’re familiar with cPanel already, then you won’t have any problem with Hostnine. They don’t ever tinker with it, or add extra junk and tabs. Everything is kept as simply as possibly.

    I strongly recommend their service. Like with any company or service, you get out what you put in. You won’t have any problems with them, if you’re a hands on type.

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  4. Reply Elizabeth Day November 22, 2014 at 1:58 pm
    4.7
    Support
    100
    Features
    90
    Speed
    90
    Uptime
    90
    Value
    100

    For seven years now, I’ve been using Hostnine to host bonfx.com, my main website which gets anywhere from 20-50k visitors each month. The two biggest reasons why I like Hostnine are their customer support and cPanel. Their live chat support is simply amazing: Just hit them up and they can resolve your problem in an instant especially if it isn’t too complex.

    You can also send a ticket easily by sending an email to support@hostnine.com. You can expect to get a reply from them really quickly. I can vouch for this because I have tickets dating back to 7 years and all of them got resolved

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  5. Reply Micha November 8, 2014 at 2:25 pm
    4.7
    Support
    100
    Features
    80
    Speed
    100
    Uptime
    90
    Value
    100

    Very good host. Very happy with their speed, and support but most of all the price is very good also. Heard many good things about their VPS too, so when the time is right I will most likely be upgrading to that.

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  6. Reply Alastair November 8, 2014 at 2:19 pm
    4.5
    Support
    100
    Features
    80
    Speed
    80
    Uptime
    90
    Value
    100

    I am so thankful that I found Hostnine as they are one of the best hosts I have ever had. Their support is really helpful, and they have helped me sort out a few WordPress issues which I wouldn’t have been able to sort out on my own.

    Whilst their online chat support is very helpful (more so than other hosts I have encountered) they are not afraid to refer the issue on to a specialist who will within an hour or so get straight to the issue. I have found with other hosts, the online chat is terrible and the level 1 technician on the online help desk just doesn’t want to refer it to someone more capable, and constantly fumbles around suggesting irrelevant or other stupid things. Not only is Hostnine got intelligent front line support, but they don’t waste your time when they know it needs to be referred on.

    As for my Hostnine Review – Definitely recommend them!

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  7. Reply Leland November 1, 2014 at 8:25 pm
    4.5
    Support
    90
    Features
    90
    Speed
    80
    Uptime
    90
    Value
    100

    I have over 10 sites, and I usu a few different shared hosting accounts from different hosting companies. I must say, Hostnine is my favorite. It’s ridiculously cheap considering the quality of their service. Besides, I don’t really see why the fact that you cannot choose the location of the servers is an issue. You can easily host a website in US, and target visitors in French or anywhere else. You just have to set a geotarget filter on Google Webmaster’s Tools.

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  8. Reply Aidan Bentley November 1, 2014 at 5:11 pm
    1
    Support
    20
    Features
    20
    Speed
    20
    Uptime
    20
    Value
    20

    I’m a fairly experienced web professional, and I am here to tell you that Hostnine is the worst hosting service I’ve ever tried to deal with. I have dedicated and VPS servers with various companies. The reason why I stayed with H9 was due to the fact that it was easier than having to move all of my accounts over to a different service provider. At this point, I’ve paid $15,000 to $20,000 in rebuild time and lost data. I’ve lost dozens of websites due to their ineptitude, many of them costing thousands of dollars. There architecture looks more like a teenager’s laptop. There is no data redundancy. Don’t trust this hosting company. Make sure to back up everything every single day. They sure don’t care whether it’s protected or not. Whenever complete banks of drives crash, all they do is say, oops sorry about that. Their general support is also awful. Their techs are completely worthless. Don’t use this company if you need enterprise hosting.

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  9. Reply Patrick October 10, 2014 at 11:09 am
    4.7
    Support
    100
    Features
    90
    Speed
    90
    Uptime
    90
    Value
    100

    Originally I wasn’t sure about signing up with Hostnine, as there seems to be alot of fake reviews criticising them or going on about “avoid all EIG” companies. Well, based on your review I signed up and have nothing but praise for Hostnine. You are right when you say their Support is really good, and I haven’t had a single downtime since I signed up a couple of months ago. Plus, what surprises me most is that they are one of the cheapest hosts around if all you need is one site and willing to sign up for a few years. So thanks!

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  10. Reply Peter Smith September 21, 2014 at 2:10 pm
    4.8
    Support
    100
    Features
    80
    Speed
    100
    Uptime
    100
    Value
    100

    Hostnine have one of the best support teams I have experienced. They go beyond the call of duty to make sure I am happy and they are very knowledgable. The hosting is very fast, and haven’t had a single problem with them in the last 6 months or so. Overall, I highly recommend them.

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  11. Reply Bradshaw August 1, 2014 at 4:10 pm
    1.1
    Support
    10
    Features
    30
    Speed
    30
    Uptime
    30
    Value
    10

    I availed a regular hosting account at Hostnine. They have tons of premade website formats to choose from and since I am not a very creative person, I thought about simply using one in their gallery. But all of them are terrible. I still continued hosting my website on Hostnine primarily because their prices are lower compared to other hosting services, but now,

    I get logged out whenever I check my email and receive multiple spam messages because of their stinky spam filter. What’s worse is that I can’t block the sender at all! I’ve made up my mind and I’ll be changing my hosting provider this coming weekend.

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  12. Reply martin July 5, 2014 at 8:36 pm
    5
    Support
    100
    Features
    100
    Speed
    100
    Uptime
    100
    Value
    100

    Overall I have been very happy with Hostnine. I have been with them for about 3 years now, and whilst there has been the occasional downtime due to networking issues or such on the whole it has been very reliable. I am glad the editor review mentioned about their excellent support, because that primarily is the reason I have always stayed with Hostnine. I don’t know why but support used to be dealt with within about 15 minutes but the last few months it now takes around 1 hour although that doesn’t matter too much. The hosting uses SSD Caching, so it generally responds very well and I have never had a problem with over using resources although my website only gets around 50-100 visitors a day so I wouldn’t expect a problem with that. If you use Cloudflare and W3 Total Cache you won’t be disappointed with the speeds at all, and at the price I think you will be extremely happy.

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  13. Reply Alicia December 17, 2013 at 11:02 am
    4.1
    Support
    60
    Features
    90
    Speed
    90
    Uptime
    70
    Value
    100

    I decided to post a review because the server for the website that I am attempting to work on is once again unavailable. I’ve been using hostnine for many years. Its the fist company I’ve used since I started in the web design business. That was a very big mistake. I’ve lost so many customers because of unreliable support, site suspensions, billing errors and down time. There is some great support staff, while others are completely lazy or inept, I’m not sure which it is. One time there was a huge hardware failure. There was an entire node that went out, including the backups. As a result I was forced to rebuild 3 entire websites because I mistakenly trusted there were back ups. They didn’t even apologize. I moved on to a different service. So far, I’m a lot happier. I still never to get over 50 sites along with several VPS setups done. Several of the VPS setups are a real pain. I really wish that I had done some extra research before I chose that company.

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  14. Reply Francis May 7, 2013 at 11:04 am
    1.3
    Support
    20
    Features
    20
    Speed
    30
    Uptime
    30
    Value
    30

    Unreliable service.

    - CONS: Over the last year, Hostnine service has been going down hill. Over the psst three months, my website has gone down numerous times. In fact, I’ve lost count. It’s a nightmare contacting support. Each time my website went down they blamed something else for the problem.
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  15. Reply Isabella April 11, 2013 at 11:06 am
    4.4
    Support
    60
    Features
    80
    Speed
    100
    Uptime
    100
    Value
    100

    I’m very confused over what has happened to hostnine. The company used to be really great. I actually have had 3 different services with them- both dedicated and shared. I ordered an additional dedicated server. I had a simple problem that they should have been able to resolve very fast. However, they ask questions of colleagues that know the answers already. That isn’t usually a problem. However, when each response takes 8 hours to answer, it starts to get very frustrating and I’m forced into a terrible position with my clients.

    I never had any problems before. However, the past couple of months suggests hostnine has changed something for the worse. I already have servers with various other companies, including rackspace, so maybe I’m just spoiled with the fantastic tech support I get from them. It really is a shame. I had a lot clients I had planned on referring to hostnine. However, I can’t do that now, knowing what their support is really like. I am a very good customer. I paid for my server for a full year in advance. However, they still treat me poorly.

    The reason I am writing this review is because I have completely given up. I hope somebody from hostnine will reed this and get things sorted out. However, I’m not holding my breath.

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