Namecheap Reviews

Did you know you can use our comparison tool to filter the results based on the above specifications? We have been a big fan of theirs for many years, but not because of their shared hosting.  Nope,... They are well known (and highly respected) for their domain registration services, and we have a separate domain review coming very soon.  This does not mean that they are novices when it comes to web hosting though and this is what our Namecheap Review will seek to demonstrate. The ...
8.5 Total Score
About Namecheap

They are a ICANN accredited domain registrar and web hosting company based in Los Angeles, California founded by Richard Kirkendall in 2000. They claim to have over 800,000 clients and manage over 3 million domains. See all Offers, and purchase hosting.

8.7Editor's score
Support
8
Features
8
Speed
9.5
Uptime
8
Value
10
8.2User's score
Support
7.0
Features
8.5
Speed
9.0
Uptime
8.5
Value
8.0
Add your review  |  Read reviews and comments
Specification

Top Considerations

Recommended

Dynamic Caching help

Cloudflare Railgun

SSD or SSD Database

cPanel

Not EIG Owned help

Server Location

US

Europe

Developer Features

Ruby on Rails

Platform

Linux help

Monthly Price

Price: 20

Overall Score

Score: 8.5

Related Links

Check out our related reviews, grab one of our coupons to save money off your hosting, or simply visit their website to check them out directly.

OUR NAMECHEAP SHARED HOSTING REVIEW

We have been a big fan of theirs for many years, but not because of their shared hosting.  Nope,… They are well known (and highly respected) for their domain registration services, and we have a separate domain review coming very soon.  This does not mean that they are novices when it comes to web hosting though and this is what our Namecheap Review will seek to demonstrate.

The management team responsible, are the very same management team (or at least some of) that manages Webhostingbuzz, a very well thought of hosting company.  We must add that they and Webhostingbuzz are different companies despite being run by the same people, and we cannot say whether they share the same support teams or datacenters etc.  Either way, the point is that they have much experience behind it in the web hosting field and that is reflected both by our editorial review and our Readers reviews in the comments below.

The Different Plans

There are 4 different shared hosting plans, but really these need to be divided into two different types; normal shared hosting and their much higher specification Business SSD hosting.

hosting plans

The normal shared hosting plans are the following:

  • Value – This comes with 20GB disk space and can host up to 3 domains. It costs $9.88 for the first year, and $38.88 per year thereafter.
  • Professional – This comes with 50GB disk space and can host up to 10 domains.  It costs $19.88 for the first year, and $78.88 per year thereafter.
  • Ultimate – This is an unlimited disk space plan, and can host up to 50 domains.  It costs $29.88 for the first year, and $129.88 per year thereafter.

The SSD Hosting Plan is called the “Business SSD”.  It is significantly more than other hosting plans, but comes with some very cool specifications.  It includes SSD storage (much faster than standard disks), 5GB Bandwidth, Cloudflare Railgun, PCI Compliance (required if storing credit card details on your server) and hosts fewer users per server.   It costs $19.88 if paying monthly, or $17.98 per ,month when paying yearly.

The Control Panel

When you manage your services you will find that there are a mix of different systems used to manage your account.  This was somewhat made a little complicated when the website redesign happened,  and you have the domain management still being on their old design, a somewhat more recently modified Hosting dashboard (which seems to incorporate Invoices and billing) and their Support department using the excellent Kayako support system.  To be honest it does feel a little muddily, but it does seem they are still in the process of updating it all so we won’t dwell too much about it at this stage.  These things do take time to roll out.

You can see a screenshot below of a hosting account we got cheap that we use as a backup hosting for this site (we have never needed to use it though).  At $9.88 for the year you can’t really go wrong!

hosting dashboard

The actual Hosting Management Control Panel is cPanel.  They have not modified the actual branding or cPanel interface, nor have they disabled any of its functionality.  Some hosts will limit backup functionality, so it is good to know that they do not do this.  You can see a screenshot of the cPanel dashboard below:

cpanel

One interesting thing we noticed from the Stats bar, is that they use Cloudlinux.  Cloudlinux not only isolates each cPanel account for greater security, but it allows a host to set usage limits on RAM and CPU.  This ensures no one account can bring the server to a standstill due a bad script, or simply overuse.  We are big fans of Cloudlinux, and have extensive experience with this OS. We looked into the actual limits they set within Cloudlinux, and found some interesting things in their knowledgebase:

  Shared hosting Limits:

  • Maximal number of concurrent web-server requests: 20
  • Maximal amount of RAM all client’s processes can use: 4Gb (virtual), 1GB Physical
  • Maximal percentage of CPU time: 100 % (8 Core Intel(R) Xeon(R) CPU E3-1230 @ 3.2GHz)

Ultimate hosting servers Limit:

  • Maximal number of concurrent web-server requests: 30
  • Maximal amount of RAM all client’s processes can use: 6Gb (virtual)
  • Maximal percentage of CPU time: 200% (8 Core Intel(R) Xeon(R) CPU E3-1230 @ 3.2GHz)

Business hosting servers:

  • Maximal number of concurrent web-server requests: 40
  • Maximal amount of RAM all client’s processes can use: 8Gb (Virtual)
  • Maximal percentage of CPU time: 400% (8 Core Intel(R) Xeon(R) CPU E3-1230 @ 3.2GHz)

The biggest surprise was the extra resources allocated to their Ultimate and Business hosting plans.  Note that the RAM usage is pretty deceptive, as the important figure is Physical Memory and not Virtual memory that they have specified.  We know from our own hosting account with them that the Limits for the Shared Hosting plan is just 1GB of Physical Memory.  We say “just”, but that is actually very respectable and pretty much standard for normal shared hosting accounts running Cloud Linux.

In addition, we believe the knowledgebase specifying what hardware they use is slightly out of date, as a recent blog post seems to make much of their new Dell M1000E bladecenter chassis with M620 Dell servers with E5 CPU’s, not the E3 CPU’s listed above.

With regard the CPU time, we suspect each 100% relates to one core of CPU.  When an account reaches the limit of their CPU usages the server throttles the usage.  A higher CPU setting can make larger or busier sites feel more responsive.  Of course, this is a shared hosting server, so you won’t be entitled to use that amount of CPU all the time, and the acceptable usage policy should be read.

Support

They offer support via Livechat and Ticket. Unfortunately there appears to be no telephone support available. It very much comes down to personal choice what type of support people prefer, and for us telephone support is not that important.  They also have a very busy community forum which typically receive helpful support from staff within about 3-4 hours.  In addition, you will find a representative (Matthew Russell) ready to help with any issues on popular web hosting forums such as Webhostingtalk.

They use a fairly sophisticated third party support system called Kayako, which for the amount of customers they service is a must.  This helps them keep wait times low, as well as prioritize, followup and generally monitor their response times.

It is always difficult to assess how good, or bad, a web hosting company’s support is unless you have used them for a long time.  Fortunately, in their case we have been a customer for many years.  Of course, our main dealings have been in relation to domain registration and SSL certificates, but over the last 4-5 months we have also had a Shared Hosting Account with them.

Take one example.  We recently had a very quick query relating to our hosting account login URL and login details.  Within 6 minutes of needing help, we had requested live support, had our query dealt with and finished the livechat conversation.  Having an effective means to get quick answers is incredibly important, and they appear to tick all the boxes in how they deal with that.  Our experience with their ticket support has sometimes kept us waiting for 5-6 hours, but equally we have queries dealt with within the hour.  Overall, those kind of response times for ticket support are adequate, and a certainly over the many years we have dealt with them we have never had any problems.

We had a quick search around the web for some third party Reviews (avoiding fake review sites).  This review on the Warrior Forum for example gives a glowing review of their Support, saying that WordPress help was forthcoming within 3-4 hours.

namecheap support

Overall though, there were not many independent sources around the web that particularly commented on their shared hosting.  There were many positive comments relating to their domain business though, particular with regard to the domain prices, support and interface.  As a large company you would expect many negative reviews (people are more likely to post reviews due to a negative experience), but indeed these were similarly lacking in presence.  They have of course, like any host had a few issues, but their community representatives are quick to follow up and assist on public third party forums, and generally the issues are minor and of a limited nature.

Features

As far as features go, they offer pretty standard hosting unless you go for their Business plan (when you get full SSD and xCache opcode caching (see our W3 Total Cache Tutorial on why xCache is so good, and it is the reason we use it on this site).  There is nothing wrong with that if they do it well, which they do, but you won’t find anything particularly special that makes you go “wow”.  Of course, introductory pricing excepted.  There are however several more standard common features which are worthy of comment:

  • Softaculous – This is our favorite one-click installer, and allows over 100 applications to be installed in just a couple of clicks.
  • Daily Backups – Whilst many hosts now do daily backups, their Business plan backs up twice a day with weekly backups available as well.  Like all hosts, you shouldn’t rely on the backups from a host but you will also find a link in the cPanel to CodeGuard.  Of course, anyone can sign up with CodeGuard but we are a big fan of hosts who promote third party backups.  It is all too often people lose their data due to not backing up their data away from their host.
  • Cloudflare integration – We love Cloudflare for speeding up websites.  Just check out our W3TC and Cloudflare tutorial.
  • Google Apps integration – If you are a Google Apps fan (for business), then they allow easy integration with automatic configuration tools for email, documents and calendar.  Check out the screenshot below: namecheap google apps

Uptime

Uptime is probably one of the most important things when it comes to choosing a web host.  The problem is, is that it is very difficult to ascertain how reliable a host is.  Sure, you will see the Uptime Guarantee’s but all that does is guarantee a few dollars if your website is down for the day.  We would rather see actual uptime figures over guarantees.  The problem with this though is that larger hosts will always be prone to issues, and you may have some servers that never go offline and some that do, so it can be very hit and miss just monitoring one particular server as an example.

So, instead we think it is much better to look on the web for complaints about sites being down, as well as looking at how they deal with problems when they occur.  It is much better to see them resolving problematic servers within 5-10 minutes, than seeing a smaller host have less problems but take hours or even days to fix the issue.

So with that in mind, how do they Fair?

For a host of their size we do not see that many problems of downtime.  Of course, there has been isolated incidents, and they have been the subject of some DDoS attacks the last year, but overall our opinion is fairly positive about their uptime figures.  To get a sense, and to make up your own mind about this, you can check their Status page, as well as their Twitter account (where they are very active in dealing with any issues).  The fact that they are actively reaching out to customers to try and resolve issues is a very positive sign.  Just check out the example below, where a problem was responded to and subsequently resolved in minutes, all via twitter:

Speed

We have changed our test slightly for testing the website speed.  Whilst we are using the same theme as we have done for our other tests, we think it is useful to give an average Pingdom speed for all the different locations.  In addition, we feel it is a little more revealing if we do the test three times.  Once with no performance optimizations, the second with W3TC installed, and the third with W3TC and Cloudflare installed.  You can find a detailed tutorial of the W3 Total Cache and Cloudflare settings we use here.  We feel this will help uncover the raw speed of the server as well as what is technically possible.  Of course, every website is different and indeed web hosting providers have many different servers and performance can vary depending on which one you are assigned.  Hopefully though, this will serve as a useful indication of what you might expect.

Amsterdam New York Dallas Average
No Optimizations  4.14s  2.48s 2.64s  3.09s
W3 Total Cache  3.69s  2.07s 1.90s  2.55s
W3TC & Cloudflare TBC  TBC TBC  TBC

You can see a screenshot of the fastest Pingdom Tools test result below, which was for the W3TC and Cloudflare setup. (coming soon)

Value

Well, $9.88 for a year of hosting, and we have to talk about Value…  This one is a slam dunk for incredible value.

Of course, make sure you check the renewal prices, as the introductory pricing is only for one year.  But, what we particularly like about them is the upsell (it feels odd to applaud upselling) of their SSL certificates when you purchase either hosting or a domain.  They always seem to have an offer for SSL for just $1.99, and of course their domain prices are some of the lowest around (with free Whois for one year).  Unlike other hosts, they won’t charge you a fortune for helping you install your SSL on their hosting either!

The change to their aggressive introductory pricing only occurred in the last quarter of 2015, and has rapidly in our view made them one of the cheapest and best budget hosting providers out there.  That being said, we wouldn’t class these guys as a budget host as their service is way above that.

Namecheap Review – Summary

Pros

  • Reliable web hosting services – As far as we can see when problems occur they work hard to resolve the issues, and are very proactive in reaching out to people in the community who are experiencing issues.
  • CPanel – They use the standard cPanel, which is extremely user friendly, and has all the tools and features that make managing your site very easy.
  • Great Upsells – Fantastic pricing on SSL certificates and domains.
  • Great customer support – Their support staff know what they are doing. They have been around for a while, and you won’t find much bad against them precisely because their support is so good.
  • Experienced Domain Registrar – This used to be their core business (and we guess still is). They have developed a comprehensive interface to manage your domains that you will find easy to use. After using them you won’t ever want to leave.
  • Integrated Cloudflare – We are a big fan of Cloudflare in combination with shared hosting.  Cloudflare can increase your site’s performance, whilst reducing the strain on your server, which for shared hosting matters.  We particularly like it when Cloudflare is able to be setup via a one-click install solution via the cPanel.  Cloudflare is one of the first things we recommend to implement when hosting providers try to get you to upgrade to a VPS due to CPU over usage.
  • Cloudlinux – Added security and stability due to isolation and limiting of hosting accounts.
  • XCache – On their Business plan you can use xCache for Opcode Caching, which if you see our example W3 Total Cache settings and guide will make your WordPress installation fly.
  • SSD’s with Business Plan – Again, their premium Business plan is where it is all at, and why they got such a high recommendation from us.

Cons

  • Short Money Back Guarantee – They only offer a 14 day money back guarantee which is far less than many other hosts.  We don’t think that you can truly evaluate a host in just 14 days, and if this were a less well known brand we would certainly advise you to proceed with caution.  They are however, are well established, and extremely well known for their domain registration services so we don’t think you need to be overly worried about this.  We have used them for domain registration for years.
  • Value Plan limitations – Be sure to check all the specifications of each shared hosting plan to ensure to get all the features you might expect from a cPanel host.  Their Value plan has several limitations, although most in all our time of hosting we have never used anyway.  So whilst it is worth checking, we doubt you will be worried about this.

Namecheap Review – Final Thoughts

They are a well renowned company with a rock solid reputation.  You cannot go wrong hosting with this company, and we even use them ourselves for domain name registration.  Their support is great, and you will find their online chat support staff very knowledgeable.  They don’t offer anything spectacular, or innovative, but they seem to be fairly reliable and they offer superb value.

Whilst our Namecheap review seem very positive, we would be hesitant to say WOW, you must host with them unless you go for their Business plan, and our recommendation really is weighted in favor of their low pricing for their standard plans, and their SSD Business Plan.   Equally though, we would find it very hard to say anything bad about them, and if you are looking for reliable and secure hosting then this should definitely be on the list of hosts to consider.

For more opinions check out what our readers have to say in the user reviews below in the comments.

As a final point, we currently have some exclusive Coupons giving not only discounts on their domain names, but up to 40% off their hosting plans.  You will find all our offers here.

20% Off all Shared Hosting Plans during May 2015

This Promo Code gives 20% off your first invoice during the month of May 2015. You can save more by signing up for a longer period.

20% Off

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18 Comments
  1. Reply Ahmed May 14, 2015 at 5:12 pm
    4.5
    Support
    80
    Features
    90
    Speed
    100
    Uptime
    90
    Value
    90
    Namecheap offers all the features needed for getting my WordPress website up and running. I didn't have any problems getting them to work with them, who is my web hosting service. Anytime I needed some technical help, they were always available via chat. It seemed like their chat support people were efficient, polite and knowledgeable. I thought they were a company I could rely on. They also had great prices. I discovered they was headquartered where I live, and that was another reason why I wanted to go with the company. As a domain name host, they were great overall.
  2. Reply Ian May 8, 2015 at 11:56 am
    3.7
    Support
    60
    Features
    80
    Speed
    80
    Uptime
    80
    Value
    70
    Everything was going great, and then I made a big mistake. I purchased a domain name on behalf of a friend, and used their card. That is what I believe must have caused the problem anyway. Namecheap said I had to reply to an email in two days that they sent me about a charge back. I don't read my email every single day, so I missed it. Then they sent me an email stating that I had lost that domain name I purchased. I figured I could just use their reliable support. No, I couldn't use chat support. They locked me out. There also isn't any phone support. I tried logging into my account. However, they had suspended by entire account. My domain names were all now suspended. There was just one thing I was still able to do which was to open a support ticket with the help desk. That's when I really got upset. They took 3 or 4 days to respond to me. All they did was tell me things I already knew. There was no agent assigned to my ticket for around 20 days. I didn't receive any information about whether or not I would be able to reactivate my domain. So all of my domains and account were deactivated and sitting in limbo. I had to just wait. I was so frustrated and thought I had lost my domains forever. It included a domain that I had an active business site on. Eventually I got a response. About 3 days later they fixed the problem. I got all of my domains back. However, I didn't get any useful information from them, and all of my domains had been down for nearly a month. No business should have to put up with that. Ratings: - With the exception of Risk Management, they had great support. I don't ever want to have to deal with that kind of problem again in my life. It was the absolute worst. I have to rate it 1 star because it was so bad. - The user interface was easy to use and had all the necessary features. - Until the Risk Management problem, uptime was great. All of my website were down for more than 20 days, and I had no idea if or when the problem would be resolved. That is an unacceptable amount of downtime. - Value. I can highly recommend them if you aren't trying to run a business and don't mind if your site could potentially be down for nearly a month. Otherwise, I highly recommend you use a host that offers business class support. TL; DR: They are great until you can't use their standard support because you've been locked out. My sites were taken down by Risk Management for more than 20 days. During that time, they weren't answering any of my questions.
  3. Reply Curt H February 19, 2015 at 6:22 pm

    Bad Bad Bad SERVICE! We had downtime twice in the last 3 months, first time was over 3 hours, second time over 8 HOURS our business went down. No contact phone number only online Chat with people that don’t understand language well. Highly NOT recommend this service!

  4. Reply marek January 23, 2015 at 9:14 am

    Their hosting isn’t a hidden gem. In fact it is a nightmare ! STAY AWAY FROM IT. The reviewer has no idea what he’s talking about. All he cares is the affiliate $$. Had he hosted his website with them he wouldn’t be so positive. Worst review ever, worst hosting ever ! Period !

    • Reply Jonathan Griffin January 23, 2015 at 9:21 pm

      Thank you for sharing your view. I would add that I do have a live hosting account with them, and have used them for many years for domains and SSL certificates. The speed tests in this review with a test site were carried out just a few weeks ago when I updated the review. Rather than just complain about my review, perhaps you could share your experiences of why you think the way you do. All comments are welcome.

  5. Reply Patrick Eason December 18, 2014 at 9:32 am

    When I Used Them I Had A Mostly Good Experience

    I have used a lot of web hosting services and that is why I need to be sure that I share my experience with them. This service is something a lot of people don’t really know about, so I’ve decided to tell people what I have gone through when working with them.

    When I started looking at the varying options out there, I noticed that they prided themselves on privacy and also the fact that they are behind freedom on the Internet. This is refreshing because a lot of those hosting services out there are all about making money and that’s about it when you look at what their ads and the like show to people. I think that it’s great to finally have a place that is good at showing me that they appreciate a free Internet and encourage it even.

    There are a lot of prices that I found to be way more than other options. When I used their service, I wasn’t able to use a coupon code or anything like that to help me to save money as a new customer. However, I wasn’t too shocked at the amount that I had to pay, it just was something I was a little alarmed with because I’m always able to find discounts and the like with other services. They are good for the money, but they could do with having discounts now and again.

    I did have to use their support page to help me to get my site back to running well again. There were too many times when I had to deal with other services and they weren’t able to get back with me for a few days. Thankfully, when I used their support, they had someone come work with me in just a few hours online and that was awesome. They also provide phone service, but I dislike sitting there waiting on the phone so I always use an email service option and their has to be one of the easiest to work with I’ve used for a while.

    Now that I have shared more about my experienceit’s easier to see if you are going to enjoy their services. I like to be sure to help people decide so I can get more business to companies that deserve it. Overall they’re decent, but there are still cons.

  6. Reply Alastair October 5, 2014 at 5:32 pm

    You cannot get better for domain registrations. Namecheap really know what they are doing and you really can’t get cheaper domains anywhere else, especially with free Whois privacy. I have raised several tickets previously seeking help with installation of SSL certificates and they always respond swiftly with all the information needed.

    Whilst I don’t have any of their hosting, I would highly recommend them based on my experiences with hosting all my domains and SSL certificates there.

  7. Reply Franky October 1, 2014 at 5:49 am

    I have never used Namecheap web hosting, but for domains and other addons I have used them for years. They have the best management client area, and they really know their stuff when it comes to configuring domains (nameservers etc) and SSL certificates. The prices are great, and I have never had any issues that couldn’t be quickly resolved by their support. As a long time user I couldn’t use anyone else for domains, simply because their domain service is so easy to use… and as their name implies.. Cheap!

  8. Reply Ana September 25, 2014 at 9:53 pm

    I use Namecheap only as registrar – and they are the absolute best in that, including support – but one of my favorite blogs (which I visit at least twice a week) is hosted on their shared servers: I never found the site down, it always loaded pretty fast and never showed errors in the wordpress installation.
    Considering that, I think Namecheap hosting seams good, too.

  9. Reply Michael September 21, 2014 at 2:19 pm

    These guys are pretty awesome. I buy all my domains and Namecheap as well as SSL. They are always very helpful, and one of the cheapest companies around. Their interface is really good for managing the domains, and don’t think I would ever buy a domain anywhere else. Highly recommended.

  10. Reply Anne September 21, 2014 at 2:13 pm

    They always seem to reply very fast, and when buying domains and SSL certificates you really won’t get cheaper. I struggle to see how some of the other reviews posted have had problems as I have found them exceptional in almost every way. I am actually thinking of upgrading to their new SSD hosting for my ecommerce site, so will let you know how I get on with that in due course. Highly Recommend Namecheap!

  11. Reply jason lightman September 18, 2014 at 5:13 pm

    Worse Company online, I made an account with them and bought domains and SSL’s with them. My account got hacked and the person doing it changed all the details. Now I can not get into my account. Lost all my ssl’s and domains. Support told me to they needed to deiced and never got back to me. I would never give this company money again. It is a complete SCAM! They do not even desire the 1 star.

  12. Reply Brian Johnson September 16, 2014 at 12:12 pm

    These guys have terrible support – absolutely horrible!

    Their livechat support takes 5-10 minutes to chat too… they should really hire more support staff so you can always get hold of someone without waiting an entirety. But it gets worse! You finally get through to support and they are obviously juggling about 100 customers at the same time, as it takes them 5-10 minutes between each question. This means a quick chat takes an entirety. I mean how long does it take to follow up “What’s your name” with “What domain are you referring to?”. Come on, these are basic questions that doesn’t necessitate a lengthy delay.

    I highly recommend you don’t use Namecheap if you want decent support. Absolutely horrible.

  13. Reply Nasser September 6, 2014 at 10:31 am

    I recently bought an SSL certificate from namecheap.com and I tried setting it up on my vps. For some reason it didnt work so I ended up contacting online customer support chat.

    Talked to 1 of them he didnt know what he was doing so passed me on to another guy. I talked to him he walked me through all the steps and tried making out that I am a fool and don’t know what I am doing. After being a web designer for over 16 years and managing my own and clients servers for a living Im pretty sure I know how to install a simple ssl certificate… anyway I followed everything he said after 30 minutes of him guiding me through it 2 times he passes me on to his colleague. The colleague guides me through all the steps again and then suddenly cuts me of the chat and it says something like this person has ended the chat. Im like wtf. So I just wasted an hour chatting to them for nothing all the messages are gone that some other staff member could have followed up on and helped me out.

    Contacted another guy again he basically made out that I wasn’t the admin of my own vps so hes basically calling me a liar and that I dont even know if im an admin on my own server what??

    Anyway I end the chat and contact them again hoping to get someone decent on the line. The next guy I just say Hi to him and hes like I am aware of your case. The problem is your not an admin on the server what??? I hadnt even said anything to this guy yet and hes talking to me about what the other guy said.

    So theres basically no such thing as confidentiality everyone internally just talks about you.

    Anyway after all this I said I just want a refund. They wouldnt even give me a refund through customer services chat. They said open a support ticket requesting a refund.

    I open a support ticket requesting a refund and they say ill get the refund credited to my account as credits.

    What? did I ask for credits? I want my money back. I want to leave just the way I came.

    Anyway after further arguing in support tickets they said I will get a refund. It takes 5-7 working days for their finance department to process my refund. What? More like their going to use my money in a high interest account for a week.

    I made a complaint and asked for it to be forwarded to the manager.

    The manager of the ssl department replied and apologized. Whats the point though?

    I was still charged over £2 pounds in international transaction charges. transaction charges for taking the money from my bank account and then putting the money back added more charges. So in the end I didnt even get a full refund.

    I recently stupidly again decided to trust them and decided to buy a .uk domain. I thought its a domain right whats the worst that could happen it wont be available and it wont let me register it. Well turns out the truth is even worse.

    I basically searched for the .uk domain, Added it to my cart because it was available. logged into my account to check out.

    It took the money from my account im thinking great its bought and then I see a red error message. You cannot buy this domain because the whois details for a .co.uk domain dont match with the .uk domain im trying to buy.

    So it turns out you have to own a .co.uk domain to be able to buy the .uk domain. Well why didnt it tell me that first?

    Why did it say its available and then charge me and everything and now all of a sudden its not available?

    So again they took my money for a service they are failing to provide.

    after this happened I have checked with other domain providers such as 123-reg.co.uk and they wont let me do the same it shows it clearly as unavailable.

    I contacted their customer support chat and the first message i get is:

    Hello, thank you for contacting Namecheap Live Support! Due to a large number of support requests, our response time is longer than usual. We apologize for this delay and thank you for your patience. I am reviewing your initial message now and will do my best to assist you quickly.

    And I had to wait 7 minutes for someone to even reply to me.

    Anyway finally I asked them what happens to my money now. They said it is refunded directly to the source. So I should get a refund in 48 hours.

    The problem is I am still going to be charged an international transaction charge. Probably another £2 eaten by them because of their stupid system that allows you to buy domains that are simply not available.

    That is simply false advertising, terrible customer service that tries to make out your a liar and don’t know anything and your not the admin of your own server your paying 30 something pounds a month for, they are robbing customers at the end of the day.

    Id say stay away from them they are terrible, terrible.

  14. Reply D Livesay July 2, 2014 at 7:51 am

    Simply great Customer support. I had a problem and quickly contacted their support to see what the problem was. They identified it and had my website back up in minutes. They were very friendly, and clearly knew what to look for and how to fix the issue without delay or spending 20 minutes consulting with colleagues.

  15. Reply Tony Adams June 6, 2014 at 9:05 pm

    You say in your review that “You cannot go wrong hosting with this company” …well you are wrong… I have hostings at Godaddy, Host9, Hostgator, Crazy Domains and one other …all are fantastic compared to Namecheap. I have just cancelled my account at the end of its term with them due to continued issues with hacking into their servers.
    I have so many support tickets apologising for the poor customer service issues that I have lost count. Even management didn’t reply to my messages of concern at my experiences.
    Some to the support tickets were so unreadable, english was clearly their 3 language.
    I should have listened to others posting warnings that NameCheap is a domain name company and hosting is out of their league…I am posting this to save others the heartache and financial loss I have experienced.
    You are right, “Namecheap don’t offer anything spectacular, or innovative” and on the basis on my personal experience relative to other quality providers in the market place, the should be avoided.

    Tony Adams

  16. Reply Rudy January 12, 2014 at 7:07 pm

    All of my domains are registered with Namecheap. However, I don’t use their hosting service either. Not sure why. They really seem to offer a great service.

  17. Reply Christian January 12, 2014 at 3:15 pm

    I’ve used NameCheap as my main domain registrar for years now, and I must say, I haven’t had any problems, and their support is indeed highly knowledgeable and helpful. I haven’t, though, used their hosting service, but I’m planning to. I checked out their reseller hosting plans, and they look promising. I really like that they have severs located in UK as well (most of my clients are from UK).

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