Reports of Server Issues, Slow Support and Unhappy Customers at Arvixe after Server Migrations


Something is very wrong with Arvixe.  There is widespread discontent among users with many customers reporting problems with their sites, and being unable to get a response from Arvixe support for days.  It appears Arvixe has migrated all its servers, and sacked many of its staff, transferring responsibilities to one of its other brands.

To get to the bottom of what is going on, and whether you should be concerned, we will need to start at the beginning.

Update 13th December 2015:  Looking at the Arvixe Twitter account it looks like the number of complaints has died down significantly.  We suspect that they are catching up with all the issues following the migration, and that new accounts may not be suffering issues like those experienced by some existing customers.  Considering most of the staff that were in charge of the migration are no longer working at Arvixe, we see this as a very positive sign.  We will review the position again in January 2016.

Update 28th January 2016: Looking at recent comments and reviews, there are still issues.  Furthermore, complaints have increased at A Small Orange, who took over responsibility for this mess.

EIG Buys Arvixe – 31st October 2014

arvixe buyoutBack in November 2014 Endurance International Group’s third quarter results revealed that they purchased Arvixe on the 31st October 2014.

At the time when we covered the purchase, we took a relatively liberal view, noting that EIG’s previous acquisition of the A Small Orange \ Hostnine brands was much better than their last Hostgator acquisition.

It has been commonplace that the previous management stays on for a year or two after purchase, and as such we always knew it would take time before the EIG Management fully took over, and as such we have been keeping a close eye on server reliability and support complaints.  We had positive hopes for Arvixe so at that time kept them as one of our recommended web hosting providers (at least for the time being).

Arvixe Migrations – 30th June 2015

arvixe-server-migrationJust eight months after EIG purchased Arvixe a massive server migration \ upgrade was announced.  A total of 94 servers were scheduled to be migrated between the 24th June and 11th August 2015, a period of around six weeks.

While the announcement thread didn’t go into much detail, an email was sent to all customers at the same time explaining the reasoning and giving more detail on the server upgrades themselves.

An extract of the most important parts of the email is as follows:

Arvixe is excited and proud to announce the opportunity to provide you with top of the line, industry leading hardware at no additional cost!

In an effort to provide you with the best possible service, the server in which your account resides ( has been selected for upgrade.

The migration of your account will be completed on 6/30/2015.

  • Some of the exciting benefits of this upgrade include:
  • Latest generation Intel Xeon CPU’s.
  • Faster Network and Transfer speeds.
  • Lower I/O wait times with accelerated SSD storage.
  • Arbor Networks DDoS protection.

We are aware that this may sound scary, but trust us, it isn’t. We’ve spent the last few months ensuring this process is seamless and goes without incident. Your account will remain the same and will operate the same after migration.

With that being said, we do expect a slight amount of downtime associated with the migration. The server will need to be rebooted in order to complete the process, which takes about 10 minutes (or less) to complete.

Those in the industry was expecting EIG to migrate all the servers to their “owned” data centers to save costs, as they have done with other providers.  Migrating data centers is nothing new, and when done correctly it can be done with minimal downtime (as Siteground have previously shown).

Ex-owner Arvand made a comment in response to the email:

While this migration is part of the transition, there are not going to be any technology alterations. Therefore, in essence, the migration is similar to what Arvixe has done several times in the last few years from one DC to another.

It is very easy to see the value of the Arvixe brand and everyone on the Arvixe side is on board to make sure the migration is a success. EIG has placed very capable individuals to support the migration and we don’t foresee any problems beyond the general issues that have come up in the past due to migrations.

OK, Everything Going Good?  Wrong! – Around September 2015

datacenter problemsDue to the staggered nature of the site migrations, it took a little time for the complaints to start coming into various web hosting forums.

A search on Webhostingtalk showed complaints picking up around the beginning of September, but even before then there are a few complaints due to downtime caused by the migrations.  What is worse, is that the communication and responses from Arvixe have been slow, vague and unhelpful.

Just take these few examples of complaints posted on Webhostingtalk:

Arvixe caused over 10 hours downtime for me yesterday.

Communication was only via two separate server alerts, alleging there was a network problem with shared IP of the server. My ticket was responded to after over 15 hours – a canned response, not replying to my actual questions. I am on a reseller hosting account, with a dedicated IP – so I’m not sure how a shared IP would even affect me, when they allege the actual server would have been functioning. There was no access to the server’s stat page, no access to WHM and none of the sites loaded.

My experience with ARVIXE is very bad since last Friday

Hello, I’m here searching for someone had the same problem as me.

I host with Arvixe since about 5 years ago.

The last Friday they have a migration of one of his servers… It was the worst I’ve met in years!

From Friday that “disappeared” from my account all database’s users and also “all databases of my own.” I don’t have my data right now.

I opened 4 tickets and no one claiming responsibility. Only hollow answers no solutions as if they were robots. Who one answer the chat doesn’t solve nothing and only waste time.

At this moment, some of my sites are not working and all of my databases are lost!

Arvixe has become irresponsible DISASTER!

Hopefully there are any organization or entity which denounce these situations.

I just hope to get my information as soon as possible, and go out of the dreadful Arvixe new service.

And of course, these are just the tip of the iceberg.  Between slow responses, lost data, and excessive downtime, Arvixe has been inundated with complaints.  Just from the beginning of September to the date of this post (1st November) there have been around 160 Arvixe related threads on Webhostingtalk, with many of them being complaints.

But It Gets Worse – October 2015


October saw things spiral out of control for Arvixe.  Arvixe felt the need to close down their community forums due to the overwhelming number of complaints (burying head in the sand eh?) and as such you will find that their community page now redirects to their Arvixe Status Page.

The problems around this time were most likely not helped by one of their servers losing all their data during the migration due to no backups being available!

A web designer who was one of the ones who lost data said this (an extract of the relevant part is below):

Arvixe was A-typical in all the necessary shared web hosting necessities, nothing more or less. However, support and communication from this hosting provider has bit the dust.

The server on which my website was hosted encountered a hardware issue. The raid array went down. This was last week and we were not notified. It wasn’t until I visited the site to see a bunch of code. At first fearing we got hacked I delved into the files while on chat with support. Nothing I found was indicative of being hacked.

I beseeched the tech support for a backup to restore the site. After a bit she told me there was no backup. I told her I know there is if you have redundant servers etc. She disconnected the chat…wow.

After she did that I decided to view the database to see if I could find some clues. Guess what? The database had been deleted. Nothing. Zilch. Nada.

I connected with chat support again. After maybe an hour, an admission about the failed raid array and that whatever was on my hosting account was all they could retrieve. I’ve written to support twice with no replies. Requested a refund after 3 weeks.

Many Arvixe Employees Fired – 1st October

The information in this section has not been verified, and we have no confirmation that the people mentioned in the posts were certain employees of Arvixe. 

arvixe-staff-sackedJust when you thought it couldn’t get any worse, an ex-employee (about two years prior) posted on the Webhostingtalk forum after speaking to some close friends at Arvixe about how over 100 staff were recently fired, leaving about eight staff to be transferred to elsewhere within the parent company, EIG.

This brief post was then followed up by a very detailed post by an ex-employee who was apparently laid off on the 30th September, having been given just four days notice.  There is some disturbing insight provided in the post, and we have split it up below dealing with each of the issues mentioned in turn:

No Transition by Old Fired Staff to New Staff

If you believe this (remember this is unverified), then it just shows a massive failing of management at EIG to properly deal with the transition with the old staff being given just four days notice.  In essence, it seems from the post like the former staff were abandoned and had no idea who would be taking over the workload:

Starting on Monday people began to realize that no one was actively replacing laid off staff because there was no one to replace them with.

The ticket count kept on climbing. Some staff went to work double-time trying to at least do something for the huge number of problems our customers were facing and others were demoralized and did next to nothing their last days.

On my last day there was no server monitoring staff left. If a server went down then a shift manager had to fix it, but most of the shift managers were in training with EIG except for those who were also getting laid off. Servers failed and little could be done.

The only people who checked the forums for customer problems were laid off as well. The main Priority Support person was laid off. He was also the most experienced support tech at Arvixe. Most of the QA department kept their jobs but they were more of an internal disciplinary wing with only one person as an exceptional tech and one person as a really bad tech.

Support Wait Times Between 4 Days and Week

Because most of the support staff were let go, and managers retained, there is now a massive shortage of people dealing with tickets.  The ex-employee estimated that no response would be received for at least 4 days, but it could be as long as a week.  His best advice was to get in contact with Arvixe via Twitter or Facebook:

The best bet is to get on twitter or facebook and contact Arvixe Support that way with your ticket number. Then the social media monitor will contact a shift manager, the shift manager will then get a support tech to stop what they are doing and work on a ticket. I was stopped in the middle of tickets constantly to work on a social media ticket.

Technical Incompetence (alleged)

Well, sort of.  The ex-employee speculates here, but it does seem plausible. Arvixe Management had quite an elaborate plan to create four different images on each server with 32GB Ram Each, instead of 2 server images of 96GB that they had now.  The plan was to split all the accounts up into the different images, and it would technically mean fewer tickets should any failure happen as only one of the images would be affected.  However, when it came to the migration they messed up:

But a step was missed. Instead they migrated all 96GB customers to 32GB. Then to make up for that foul-up, They provisioned more servers but the future to-be-laid-off support staff had no access to the new servers. Then, the new servers had no, or little functioning backups. One went down and was down for 1 week or more.

Then our backup software had a bug in it. This was not Arvixe’s fault. But this would have been something manageable had the migration not shoe-horned 96 into 32 and support staff could not restore a working mysql database. Only one person could do this and he was not around 24/7. That added to the ticket count.

As you can see, one problem continuously seemed to compound another.  The ex-employee goes on to complain about the general incompetence of some of the staff dealing with the servers, and an employee mass changing data of customers. If interested, you can read that part yourselves.

We must state some caution here, though.  The ex-employee is likely to be disgruntled, and could be shedding the whole situation in a bad light.  Also, we do not have Arvixe \ EIG’s side of the story here, and it is likely to differ somewhat as there was probably many discussions behind the scenes that an employee due to be fired would just not be a part of.  What we can be more confident about is the level of complaints seen on Social Media, Webhostingtalk and Arvixe Community forums (before it closed), and thus draw conclusions from that.

A Small Orange has taken over Management

Mention is made briefly by the ex-employee that A Small Orange (ASO) / EIG had taken over responsibility for the servers.  A second post by another unverified person stated:

ASO manages Arvixe now. It is fair to consider Arvixe ASO at this moment. The last moment of Arvixe autonomy was yesterday [1st November]. The ASO management and server techs had access to both Arvixe property and ASO property but Arvixe staff did not have or had only limited access to ASO property, so ASO was and is in charge.

This is obviously worrisome, as we did notice via ASO Twitter that they were suffering slightly more issues than normal from the 1st October.  It is hard to tell if this is related, but if they are busy trying to catch up with the Arvixe backlog, it is possible.

Problems are Still Ongoing – October 2015

arvixe-problems-continuingRather than go into the issues in detail that users are experiencing, we will just list the titles of a few forum threads created during October to give a glimpse of what is still happening.

  • Arvixe Hosting Sucks, Fraud, and Scam, Never use their service
  • Arvixe.Com problem: all my files lost, and nobody cares?
  • Another Arvixe refugee. Best time to cancel?
  • Leaving Arvixe – Need new host advice
  • Arvixe the worst of pain giving
  • Farewell Arvixe – Suggestions for new host
  • Leaving Arvixe after 5 years – Zero service!
  • Want to leave Arvixe – I need your help !
  • Email services from Arvixe down and poor customer service!

Again, you can find a whole list of threads about the problem, including the ones above here.

Arvixe Reaches Out, Thanks for Patience


On the 16th October, Arvixe reached out to its customers in a blog post, thanking them for their patience.  The image above implies that they apologized, but actually reading the statement there was NO actual apology.  This would have been the perfect time to include such sentiment, but they passed on the opportunity.:

Our support wait times have been extremely long lately, we know this and we are working to fix it.  We are actively training additional staff to handle your requests, as well as systematically working to address the root cause of issues that are affecting some customers.  While the wait times have been long, we ask for your patience and please hold on the line for chat or phone, we will answer you.

The post goes on to link some resources that may help if they are having issues.

Final Thoughts

The migration must have been (and to some extent still is) an extremely traumatic time for all involved.  There is no way we can currently recommend Arvixe with all this happening although we will be keeping an eye on them for the future.

Out of all the hosting companies owned by EIGHostnine, and A Small Orange are the two that have always remained recommended by us.  If Arvixe is now managed by them, then this is a good thing.

In the long term, we suspect that they will get back on their feet and put all these issues behind them.  The questions are “How long will it take?”,  “Can you afford the risk of staying with a host like this?”.  Ultimately, the answer at present must be no.  There are simply too many complaints, and support times too long to recommend staying with Arvixe. Avoid!

  1. Reply Mark Young October 16, 2016 at 12:05 pm

    email down on 10/14/2016. What did they mess around with now?!?
    I contacted support 2 times already. So far no action taken by Arvixe to this point other than creating support tickets. Oh and by the way there is no one to talk to on weekends other than the chat line (no phone support)! The chat folks seem to like the phrase ‘sorry for the inconvenience’. Perhaps they they should be directed to use the phrase ‘sorry for the crappy service, but our management just does not care.” This would be closer to the truth, I think. Thankfully our site is currently hosted with another company so only the email is currently messed up. BTW, this is on one of their business class accounts! Wonder how many days this will go on…

  2. Reply Tecnofin September 5, 2016 at 3:58 pm

    We moved our 12 VPS away from Arvixe. They have lost almost 70% of their business. Check Builtwith report and graphics about them (

    Get a list of 388,454 websites hosted at Arvixe which includes location information, contact details, 128,805 currently live websites and 259,649 sites that used this technology previously.

  3. Reply dim September 3, 2016 at 8:01 am

    HI this post so emotional

    i have same bad experience my web

    they are not profesional delete my data until 1 week not resolve you can imagin 1 week

    they just send email

    We at Arvixe experienced a technical error during an emergency maintenance that inadvertently deleted customer data. We are in the process of full data restoration, and anticipate this being fully completed by 11:00PM GMT.

    We can appreciate how frustrating this may be for you and your business. As such, we want to take accountability for our actions and provide you financial relief for any inconvenience. Therefore, we will be issuing you a 3-month credit to your account with us.

    i not need credit..jut open cpanel and let me download my data..

    very bad services

  4. Reply Doug Leary August 26, 2016 at 7:53 pm

    As a 10-year Arvixe customer I’m still hoping not to have to move, but my patience is wearing thin. For one thing, the community forums have disappeared – my saved link ( now goes to the server status page. For another, one of my sites was recently down for more than a week before I got a response from support. This isn’t the Arvixe I used to know.

    I had no idea Arvixe had been swallowed up by a holding company, but what’s happening to their service quality is very typical of that process. Might be time for a change.

  5. Reply Desi August 14, 2016 at 2:23 am

    My sites down since July 30th and response to tickets.

  6. Reply Patrick Charpentier July 26, 2016 at 6:23 pm


    Here’s my story. I have been receiving information from my customer that some email they sent me got unanwsered. I was wondering because I’m pretty professionnal and answer 100% of my customer.

    I have brought up the problem with the IT support at Arvixe and it took more than a week to come. First, they said it was a queue problem and they were working on it. I have asked several questions (how many emails were in queue? how long that problem was taking place? etc.) and I have never got answer.

    I have kept asking and kept getting some sort of an preformated message which was not related to the initial (queue) problem mentionned. I kept asking about if it was fixed and if they can provide me with an answer… and I’M STILL WAITING for their answer. I think I’m giving up on them since I don’t trust their ability to fix problem or communicate or provide an proper answer to any of my questions.

  7. Reply derrick yam June 10, 2016 at 4:14 pm

    Hello guys,

    Can somebody recommend an alternative hosting company.
    I already try and asphostportal. But i don’t think they are better than Arvixe so much.

    • Reply Nelson Paquet July 25, 2016 at 2:41 pm

      We are looking to leave as well. We’ve got 7 websites that have been down for 9 days. They are killing us. It looks like you are looking for Windows hosting. Have you heard anything about WinHost?

  8. Reply Dan June 4, 2016 at 3:14 am

    Dozens of their clients are reporting downtimes of over 2 weeks without any assistance from their support team. Arvixe should be sued for killing their clients’ businesses. I’ve never seen this level of incompetence in 20 years in web hosting! Avoid this company and any other EIG brand by all means!

  9. Reply Sandra May 6, 2016 at 6:22 pm

    Arvixe is the WORST hosting company. The wait time is ridiculous and when you do get through to someone, they can’t help. All you are getting is a call center located aboard. My site has been down for over a day and counting (not to mention all the other times). And now when I reach their ‘support’ there are little kids screaming in the background. Their overseas call center must be located in a Chucke Cheese. I have been with them for years, but this past year is has gone from bad to terrible. Time to dump them.

    • Reply Nicole Dreyer May 11, 2016 at 8:41 pm

      I totally feel your pain Sandra. My web site has been down for 6 days now. It’s my main business web site and all of it’s sub domains. I have filed ticket after ticket with no success. I have called and only get the call center that tells me to fill out a ticket. I’m at wits end. I am loosing money and members everyday my site is down. I want to go to a different hosting service but I need my site to be up to get some of the things off of my site. I have now blogged about how bad they are on most popular social media and reported them to the BBB. It’s time they just shut down.

  10. Reply Vicky Ajmera May 6, 2016 at 2:35 pm

    Its very bad for new users like me.

    Technical Issues faced – The account doesnt get set up on the first time.
    There are hell lot of server issues faced for the right setup. Sadly its not yet over for me.

    Support – Response time is very slow, couple of times I even forgot that we had a chat opened.
    And last response is the the issue is with senior admin team. 🙁

  11. Reply Srinivas May 4, 2016 at 6:39 pm

    Please be aware of the Arvixe hosting, so frustrating to deal with my websites are down for last 10 days (still down) and no one cares so many calls logged and the operators are clueless.

  12. Reply Moe Tabrizi April 25, 2016 at 5:17 am

    In a 9-month period my server has gone down for over 7 times from 12 hours to 3 days. This has cause serious damages to my business reputation.
    I personally will not continue using their service (if it called service) as soon as my hosting expires in few months. I hope everyone like me do the same.
    I thank you this web site for playing their part.

  13. Reply Anthony April 21, 2016 at 5:16 am

    Well Here is a new update as of April 21, 2016…Arvixe is a sham!

    Recently we did a domain transfer from GoDaddy to Arvixe, but we went through HELL at Arvixe and up until now our emails are still down and it has been over a week. We followed instructions on how to set up Outlook using arvixe blogs. We tried talking to customer support via live chat for days on end and every time we were assured that the issue was resolved and up until now we have no success. We tried opening a ticket, we tried tweeting @Arvixesupport we tried everything with NO SUCCESS. The last response given was to contact our ISP to see if all required for emails are open???? Really??? Our emails were working quite fine on the last hosting company.

    In addition, our website has been down as well they told me a problem occurred with my domain they said it was fixed ask me to re-upload my files that didn’t work. They then went out to say they fixed it and check back in the next 1-4 hrs EVEN NOW ITS STILL DOWN!!!

    Run far far away from this company!

  14. Reply The tekatlarge April 20, 2016 at 5:47 pm

    Here it is 04-20-2016 I have been for almost 2 weeks waiting for Arvixe to fix a problem with their site software. I can not get into my site to edit as I get a message saying the site software license is expired and suspended do to non payment. Contact your administrator. Funny thing is they are the software supplier and they won’t respond at all now. It has been almost 2 weeks I have not had access to my website. The poor customer support I have had since I have been using this host has gone from poor to non existent.

    I recommended to Run don’t walk away from this hosting mess!

  15. Reply Brian Cullen April 6, 2016 at 1:06 pm

    Just migrated to a new host as the Arvixe server I was on was a complete mess. Terrible support that lied and contradicted themselves every time I contacted them.

    My site was continually breaking down and fail when I needed it most for promoting a new videogame I spent a year developing.

    Luckily, once I moved hosts all issues with my site were instantly resolved. Avoid Arvixe like the plague! Trying to get a refund now as I feel like I was the victim of a fraud not a customer.

    • Reply Reddy April 19, 2016 at 12:37 pm

      I do agree, they are just useles, I am struggling with them now. which hosting company you can recommend?

      • Reply Jonathan Griffin April 19, 2016 at 1:06 pm

        I would recommend You can currently get 60% off. But most importantly, they reply to your tickets within around 10 minutes, and their servers are extremely stable. In addition, they have all their speed related features which you will find in our review, including PHP 7, Memcached, Nginx, HTTP/2 etc.

  16. Reply Amit April 2, 2016 at 10:02 am

    Too Slow Support 1st you wait for 1 hr min in chat support after when chat start again chat team gone to rectifies issue after 20 min the reply ” Our Tecnical Admin Rectify you Issue Reply on Ticket ” after 1 hr we waste in chat just for this kind of reply bull shit support last 1 year i am facing

  17. Reply CF March 25, 2016 at 10:11 pm

    Garbage for the last week. Something breaks, I spend a day figuring out what they did, fix it, then have a different problem the next day. Today is the last straw. Searching for a new host as I write this.

  18. Reply Torian March 15, 2016 at 2:46 am

    Got many emails saying ‘Going to transfer you to new, faster server.’ Finally, they DID migrate on March 11, 2016. When I signed up for Arvixe in 2005, THEY did the setup. NOW, they’ve sent this to a new (shared) IP address without repointing ANY websites, saying WE are supposed to do this. THEY changed the Host address, but WE are stuck with down sites (3 days now.) Lost money (my shopping site.) NO RESPONSE except ‘drop and recreate your site and it will repoint.’ ARE YOU KIDDING ME? I don’t TRUST them. I wish I knew of a better option; I’d leave immediately. Since Arvand left, this host STINKS. Stay away!

  19. Reply Bhavesh patel March 6, 2016 at 3:15 pm

    I have been an Arvixe customer since 2010. At 29/02/2016 arvixe migration Windows server but we lost our some important data. So many times I submitted tickets to support team but they don’t response. I requested to arvixe team please provide lost datas.

  20. Reply rhb February 18, 2016 at 1:28 pm

    Spent about 60 minutes on hold yesterday. As of yesterday, they are not even answering their phones (tech supt., sales, or billing).

  21. Reply Jeremy Porter February 2, 2016 at 12:03 am

    I started using Arvixe in 2015, and even with the issues – never experienced a single problem. Traditional support channels didn’t seem very effective but the forum (before it closed) was quite responsive, even with the large number of requests. For those of us with a strong networking background though, Arvixe remained an economical solution to the high costs of other hosts if we handled most issues ourselves.

    After the and terrible main website re-design & whole company shakeup (I did not know about the takeover/firing/etc. until stumbling across this article, the redesign should have been a warning sign) things changed.

    Not knowing about this whole debacle I have attempted to transfer a domain away from another one of those ‘marketing first’ web hosts. I initiated it two weeks ago and it has been stuck in a pending state. Everything is clear with ICANN and the original domain provider. My tickets and attempts to contact support have gone unanswered – I fear it may be stuck in domain purgatory until EIG gets Arvixe back on it’s feet or kills it outright.

    I’m going to have one extremely angry client on my hands…

  22. Reply Milton Reich January 25, 2016 at 10:08 am

    I am an experienced webmaster since 2001 and I suffered many incompetent hosts like iPowerWeb until I discovered Arvixe. It was superb, flawless and with a lot of lovely features. But my problems with them started in 2013, when I had to assist to 4 server migrations within a few months. After that, I didn’t have any significant problems beyond some lag in my emails I am experiencing right now.

    However, the support times are becoming longer and longer, that is true, and they are cutting off some features. For example, in my server, logs do not update since 2015 November and hence stats are useless. Right now my websites are going fine, with no major problems, but I am thinking seriously about migrating all my stuff to another place because I want to set up another website for my professional activity and the facts reported in this article are very scary!

    A server migration is a rather stressful issue, especially regarding domain transfers, and it is simply something I don’t want to do now, so I will wait in order to see if Arvixe recovers normality.

    In any case… would any of you recommend me an affordable, trustable hosting with similar features?

  23. Reply Pino P. January 24, 2016 at 9:20 am

    My websites WERE hosted on Arvixe till today.
    In last week, since Tuesday the server where they were hosted ( went down.
    On status page they are (Really???) still working on the issue.
    After lots of message and requests of help, I did receive in my morning an esquisite email.
    It seems the server is gone forever (They did not have the courtesy to specify even why), and no backups are available (wowwww).
    And as a “gift” for being a 5 years old customer, they practically cut my contract telling me I was moved more than one year ago on that server, due to intensive use of resource (LOL. 1 WordPress website and 1 e-commerce website, barely generating 100 Mb traffic a month). I did receive a warning 1 year and half ago about this issue, but I promptly fixed it at that time, but I have been moved to a s…tty server anyway, and now here we are.
    I guess they really made a mess with the server and just make it feel like a customer fault. And omg… Even not have a raid system to recover data? What a kind of company did they become???
    In all fairness they were so understanding and proposed me to “upgrade” to their VPS solution, of course I did, without regrets, refused and open my shared hosting with another company.
    Bye bye Arvixe and never see you again…

  24. Reply Sham January 23, 2016 at 9:59 pm

    Did you say as of Dec 2015 things are better ?

    I’m an Arvixe customer and I know its not. Support is terrible. I’m stuck with a problem and been waiting almost a week with a support ticket. Not even a response to say ‘ok we will look into it.. No’! resolution is far fetched. Very scary to think if this is the case what happens if/when a critical issue comes up and the site goes down.

    I used to love Arvixe, but they have F’d it up.

    Any recommendations for a good hosting company for windows based hosting ??

  25. Reply lostbits January 21, 2016 at 9:34 pm

    I am entirely new at using web services and hence, probably need more support then most. these are some things I’ve noticed:
    1: Wait times average 8 days for ticket support
    a) The longest time was 28 days (site hacked). There was no suggested solution. Given that I had just started constructing my web site the correct solution should have been to wipe me out and restart the site clean. I suggested this.
    b) A 14 day wait to discover that there was an increase (33%) in charges.
    c) An 8 day wait for an answer to why my domain was down (mysteriously up after a day or so).
    d) WordPress installations (2) with an incorrectly configured .htaccess. After the fault was discovered it wasn’t fixed.
    e) As a newbie a forum is very useful. As pointed out, no forum.
    f) Solutions which do not work and no followup after reporting failure (I’m currently waiting for a followup).

    Because I am very new I initially blamed myself for just not knowing enough. After a while (maybe 10 days into the 28 day ticket response) I realized that it wasn’t me. I would like to change to a more reliable site. What stops me is my own inexperience. I have been largely unproductive for 34 calendar days and can’t afford another 34 calendar days to become acclimated to another web host. However, I would recommend that this site not be recommended for some indefinite time in the future. A management model which lays off (fires) experienced staff in hope of getting a future financial benefit and raises prices without notification does not have their clients best interests in mind.

  26. Reply Philip January 20, 2016 at 4:34 pm

    I had the issue with my website and opened a ticket with Arvixe on Dec 21, 2015 and since then with many phone calls, Chat almost everyday…I got to no where. It is still not resolved- Right side is still having error with “Widget Administration not found.” I can’t update my website since Dec, 2015.

    Every time I called or Chat, I got passed on to another tech, then another and another…….until 4 weeks later still has no resolution. I can’t update my website. They first wanted to restore from the back up of Nov 29. But then later on Dec 23 told me that backup was over written. Since then, I have been waiting. Not sure if I should pay for Priority Support – $20/month to get my issue resolve. Any suggestions?

    • Reply Jonathan Griffin January 20, 2016 at 4:46 pm

      I would get a backup of your site, and speak to Siteground – They will have you sorted asap (10 minute ticket response times). Don’t waste more money on Arvixe.

  27. Reply Johan January 19, 2016 at 4:12 pm

    Having 15 years of experience within the web business industry we never used a worse web hosting company than Arvixe, nor got worse support – even from their so called “Quality Assurance” which only sends us further to their invoice-email which in return does not answer.

    We have only Business accounts at Arvixe which cost a lot more than normal accounts and you would expect better service. Here are a few of the problems we had during the last months at Arvixe:

    LINUX: Critical security issues with the Cpanel which made one of our web sites hacked, with the result that Arvixe closed ALL our web sites without notifying us or giving us a chance to fix the problem. Later on they promised that next time they would handle it better, but exactly same thing happened a week later, and still no fix to the Cpanel security problems up to this date, which makes the Linux account 100% unusable if you want it safe and not closed every week if you have a popular web site. We could find the cpanel hack in the logs but Arvixe only said to keep our WordPress version up to date, which did not have anything to do with the hack as they could easily have seen if they even took a little bit time to look at the log file.

    WIN: Email accounts not working receiving/sending email around 20-30% of the time

    WIN: Continous MSSQL timeouts

    WIN: SSL disappearing without warning, making the web site offline. Arvixe telling us that we only payed for a few months SSL but the receipt say 12 months and after one week of complaints Arvixe return the SSL to us.

    WIN/LINUX: Extremely slow web servers after about a month when they have filled up the server with more users, with Arvixe answering “Here all works fine” even though Pingdom shows slow results

    WIN: ASP Components being removed without warning, resulting in non working web sites

    Many times the chat support can only “accelerate” the issue which means you need to wait 1-2 months to get an answer after reminding them every week, and with the answer usually not fixing the problem. In the end we have 2 Business accounts payed for 2 years which is about 1200 dollars and can not use them.


  28. Reply Charlie December 8, 2015 at 4:39 pm

    The only thing you can say about Arvixe is they have went for the big money buyout, sold out all their loyal customers and dug their own grave and each month they are digging deeper and deeper – how deep will this black hole actually go.


  29. Reply Beau November 29, 2015 at 9:48 pm

    Well, I was so incensed with their service that I secided to migrate to another host. Problem was that they were holding one of my domains as the registrant.
    I knew there was no support after having tries to get my sites after their “migration/upgrade” back on track. Anyway I took a punt and tried Live Chat – bingo! I have been in contact with at least three support guys.My domain transfer, in spite reaasurances is still hanging and waiting their release.
    At least they are now talking again 🙂
    Maybe there’s hope…

  30. Reply Brian Davis November 8, 2015 at 11:52 am

    I had been with Arvixe since 2011 used GoDaddy and 1&1 before and they were horrible. Arvixe was great until around 2014 when EIG bought them out.

    What makes me mad is that everything that EIG Arvixe is saying is a lie.

    There are not any server “Upgrades” it is EIG taking over and they are moving everything to their servers.

    But, so far they never mention being bought out by EIG.

    They make it sound like a good thing that they are offering free server upgrades but this is not true.

    History repeats it self and if you read EIG reports to the SEC and investors all they care about is making money.

    They are eventually going to take over all web hosting companies.

    This needs to stop.

    What web hosts are next?

    They on avg buys 4 web hosting companies every year.

    So we need to Stop EIG.

    Or this is going to continue and going to end up like Arvixe and the others.

    • Reply EW November 20, 2015 at 3:23 am

      No matter who bought whom, the business should continue because we have paid money for services. This is a basic spirit of business, unless, they really want us to leave. My website is dead for a month. I got questioned from both googlebot and web users. I am moving out but my domain is locked for days. Is there a way out?

  31. Reply November 5, 2015 at 5:43 pm

    Black Friday coming soon and I’m OUT of THERE.
    Cutting my loses, move to another hosting and NEVER look back.
    EIG is in deep shiit. After this came to light their shares dropped ~50% in 6mo.
    Most of the 60something hostings owned by EIG will never be the same. Arvixe is one of them.

    • Reply Jonathan Griffin November 5, 2015 at 5:50 pm

      Interesting. We did cover this story here – Their share prices are about the same as they were in April right now. They had fallen but have now recovered. Gotham City is a firm that makes money my Shorting stocks then releasing information like that report. As my article says… sometimes they get it right, sometimes they don’t.

  32. Reply Micah November 3, 2015 at 9:45 pm

    29 hours and Oxen server is still down. This new company is terrible.

  33. Reply Lami November 3, 2015 at 8:13 pm

    I’ve been with Arvixe for several years. But it is sad to see them fall. I have started transferring my accounts and domains to some other hosting companies. Too bad.

  34. Reply Micah November 3, 2015 at 7:25 pm

    Oxen server has been offline for over 27 hours now. Support is a joke, 2-3 hours on hold wait times and then no help at all. As it turns out, from what I am reading, everything is handled by 3’d party contracted companies. What a terrible experience they have turned out to be.

    • Reply Jonathan Griffin November 3, 2015 at 7:43 pm

      Not 3rd party contractors, merely support staff from another brand. With EIG (the parent company of all the hosting brands) you will find that 3 or 4 brands are managed by the same team. I.e. Bluehost, Justhost, Hostmonster have the same team, and now Hostnine, A SMall Orange and Arvixe have the same team managing it.

      • Reply Micah November 3, 2015 at 7:50 pm

        Bluehost and Hostmonster are responsive to their customers and leave you feeling taken care of.

        Arvixe leaves you feeling WTF did I choose them?

        • Jonathan Griffin November 3, 2015 at 8:20 pm

          Arvixe before they were taken over were very highly thought of. Many review sites have not changed their editorial reviews since before the takeover. But the issues have only recently come to a head. I guess, just very bad luck. Always recommend people make offsite backups, whether it is just downloading a copy of the cpanel backup, or using something like Vaultpress (highly recommend).

  35. Reply Jeff Gandy November 3, 2015 at 6:24 pm

    There had been outages on our Arvixe hosted site for over a year, but nothing like what happened during October. It was insane and deserves a class action lawsuit. We migrated to DiscountASP.NET and my only regret is I didn’t pull the trigger 12 months ago.

  36. Reply S. Renee November 3, 2015 at 2:05 pm

    HELP! My website is down. If you migrate away from them, how do you get your files? HELP! I’m lost. Since my website is down…my email is down too. Can you email me at [snip] Thanks.

    • Reply Jonathan Griffin November 3, 2015 at 2:35 pm

      I emailed you in reply, but include the advice below:

      I am not sure what you can do apart from wait and “hope” that they still have the data.

      One of the tips for getting a quicker response is to contact them via live chat \ twitter. They have a different team monitoring those channels and may be able to get your case prioritized. In addition, try not to get mad and “annoy” them. Be as nice as you can possibly be until after you have recovered your data even if you feel like shouting at them!

      Also, I highly recommend you set up a third party solution for backups in the future. I use Vaultpress, and it keeps backups away from Arvixe. It is only $5 pm for daily backups, $15 pm for realtime.

      If they have lost your data you can at least see an old version by typing into Google search to see a version that Google has stored. You may want to copy all the text for all your pages just in case.

  37. Reply James November 2, 2015 at 4:28 am

    My site/email went down 10/23 so I went and saw this…

    Posted: 6:44 pm EDT 10/23/15
    Maintenance Start Time: 6:00 pm EDT 10/23/15
    Estimated duration: 3 days
    Status: In Progress

    “We wanted to alert you to an urgent migration. A series of performance and stability issues on the server “” have prompted an emergency migration to new hardware in order to improve service quality for customers housed on this system. We expect the migration to take 24-72 hours….”

    …ok fine. 3 days at most…
    No email, no website all weekend and into Monday then I saw this…

    UPDATE As of 13:44 EDT 10/26/2015 We do apologise but due to technical issue we were forced to stop these migrations. Migrations will be started shortly and more information will be provided here.

    For one they spelled apologize wrong. Ummm so what were they doing all weekend when I was losing business?

    I moved everything to GoDaddy and was up and running in 5 mins. They’re running a $12 a year economy plan so it was a no brainer to just get back up and running.

    UPDATE As of 10:43 EDT 10/28/2015 This migration is still in progress, we will update you as we know more.

    …6 days and counting if I had still been with them.

    I finally got back into my Control Panel today 11/2…. 11 days after it went down.

    Who to blame? EPIC level of incompetence for management. Inept IT staff also…

    Might pay a little more at GoDaddy come next year but at least my site and email won’t go down.

    • Reply Jonathan Griffin November 3, 2015 at 2:37 pm

      Check out our Siteground review. Response times are within 15 minutes for ticket support, but usually within about 5 minutes. 60% off at the moment, and includes many premium features such as Nginx \ memcache etc.

  38. Reply Olusola Adio November 2, 2015 at 12:23 am

    I have been an Arvixe customer since 2010. They have gone from 99% to 0% in just less than a month. Please anyone looking to host should avoid them like a plague. They are bust. They can never recover from this. If you have any accounts with them, please migrate away from these idiots ASAP.

  39. Reply Steve November 2, 2015 at 12:21 am

    After having some trouble with my usual web host, I decided to give Arvixe a try for a small WordPress site for a client. Last week, the site spontaneously stopped working and it would load only intermittently. Arvixe no longer has phone support, and their chat required waiting entirely too long, so I emailed. They emailed back about two or three hours later claiming that everything was fine when it clearly was not. I emailed them back and said it still wasn’t working. I ended up having to move the site to a new host, which was fun because I had a hard time getting the files off the server. Everything’s fine now that I moved it.

    Today, six days later, I got an email from Arvixe Support saying they’ve been having a lot of support tickets lately, but they just loaded the site and it’s running fine. Of course it’s running fine, you idiot… I moved it six days ago.

  40. Reply Duane Roelanda November 1, 2015 at 3:03 pm

    I’be been an Arvixe customer since 2009, and they’ve gone from being awesome to this. I’ve cancelled two hosting accounts and have migrated six domains away from Arvixe. They’re done, and it’s a shame.

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