Founded in 2005 by a small group of individuals, it is unclear who directly founded the company, though Alex Rowley has been the Director since March 2011. He went to the Dominican University, Chicago, qualifying in 2008 with a computer science degree. Webhostingpad.com provides low-cost web hosting aimed at budget users, start-up, and small business owners.
While not ideal for more demanding users or larger companies, it offers value for basic hosting needs. That being said WordPress hosting and managed VPS plans have been introduced recently for those looking for more resources.
Webhostingpad Shared Hosting Review
I am a big believer that you get what you pay for. These guys are a budget service that with the introductory offer is fairly reasonable if you don’t expect too much. If you are set on these guys, you may want to consider their WordPress plans, which for only a little more has SSD storage for greater performance.Jonathan Griffin, Editor
The Different Plans
Webhostingpad offers two plans, the Power, and Power Plus plans. Both plans offer very similar features, with one or two extras provided in the Plus Plan. You can see both plans, pricing and features below. You should note that the prices shown are for a three-year term. If you pay for just one year, the price rises significantly.
|Power Plan||Power Plan Plus|
|Email Spam Filter||No||Yes|
|Advanced Web Stats||No||Yes|
|Discounted Price||$1.99 per month||$3.99 a month|
|Renewal Price||$3.49 per month||$5.99 per month|
You will find a summary of the main features below:
- cPanel Control Panel, which is one of the most popular choices of control panels to configure settings and install scripts (such as WordPress) on your account. You can read more about cPanel here.
- 30-day money back guarantee. If you are not entirely happy with their web hosting plan in the first 30 days, you can cancel and receive a full refund providing they cancel within the period stated in the terms and conditions.
- 24/7 support. They offer U.S based Web and phone support 24/7 and 365 days a year on both plans available to customers. That being said, there have been a few complaints that their phone support is not able to action any issues, and just open tickets on your behalf.
- Free domain transfer/registration. Note that any domain registration costs will not form part of their money-back guarantee.
- Softaculous allows you to install easily scripts for WordPress, Joomla, and forum hosting in a matter of minutes, which is a nice standard feature any hosting package should include. The tools provided allow one click installation of WordPress, Drupal, and Joomla.
- Secure pop3 and IMAP email. This provides access to all unlimited email accounts created on the Power plan or Power Plus plan for all domain users.
- Unlimited Data. This includes unlimited email accounts, bandwidth, and disk space. Customers should take note that Webhostingpad creates each new account with an initial limit for all users, and users exceeding this limit can be switched to unlimited access on request. Terms and conditions apply to the fair use of all services.
- SSH Access – SSH access is available if you need access to the command line, but only on the Power Plan Plus package.
As a budget hosting service, the core features are covered, but SSD storage is not available on either plan, and there is no premium features offered in the plus package, aside from an addition of an SSL certificate, the plans cover basic hosting services only. SSD offers better data storage and is available from some of the top hosting companies such as Siteground.
Webhostingpad cPanel Control Panel
Webhostingpad uses cPanel, one of the most popular, and in our opinion the best web hosting control panels. This is supplemented with Cloudlinux to isolate your account from others for greater security, as well as limit resources any account can use for greater stability.
You can see a screenshot of the Webhostingpad.com cPanel control panel below:
You will be able to monitor CPU, RAM and other usages in the statistics panel on the left-hand side, allowing you to identify any resource issues before they become a problem.
Also, because cPanel is one of the most popular control panels, you can utilize many of the hundreds of cPanel tutorials that are around the web. Once you sign up to a web hosting plan, you will received your Webhostingpad cPanel login details in the welcome mail.
Telephone, Live-chat, and email support are offered 24/7 by WebhostingPad, but be sure to check the actual level of service provided by the plan. According to their website they claim the following:
In recent years, however, there has been little indication of how helpful customer support have been, but there are several indications of problems and poor customer service from the last few years. It remains unclear whether customer support has improved recently.
Twitter does indicate some effort to address issues as they happen in real time, a few tweets express unsatisfactory service, but this doesn’t suggest there are widespread problems. Webhostingpad seems active enough to announce occasional service disruption and responds to Twitter users on some occasions.
Some users have complained about downtime issues though nothing in recent years. There is an overall lack of recent information; things may have improved, but we cannot say for certain.
Webhostingpad does offer 24/7 customer support 365 days a year, again there is little to no information available over the past year on the success rate of resolved issues, and few complaints have been made public, so the performance of support issues may have improved recently, but this is not confirmed.
On closer investigation, more complaints arose from dis-satisfied customers via the Better Business Bureau. Over the course of 3 years, 47 complaints appear to have been unresolved such as cancellation and billing problems.
Uptime / Downtime
Webhostingpad Claim a 99% uptime guarantee, and provide one additional month of hosting credit for every 8 hours of downtime that exceeds the 99% guarantee. There is not enough information available to show how customers fared with their service provision.
The company is active on Facebook to notify users when service interruptions happen, although this seems to be infrequent, suggesting a moderately close to 99% uptime. There are, but a handful of downtime issues reported from customers, but these may be localized technical problems on the customer’s configuration.
The popularity of Web Hosting companies is a factor we like to watch carefully. The popularity of a web host can indicate the level of service they provide to customers. A decline in popularity does not necessarily mean bad service as it can simply be related to lack of marketing success. A trending buzz can be a good sign of valuable hosting services as well as indicate the marketing efforts made by that company. Regardless, it is a good sign of a company’s health and performance.
Is it worth the money?
For its low cost of $1.99 per month if you purchase a three year Power Plan (or $1.57 using our coupon), it certainly looks like great value. As with anything, though, and especially within the web hosting industry, you really do get what you pay for. To think that you will get the same kind of support, uptime and features as a premium host such as SiteGround is just delusional. For the price of the initial term, it is probably worth the money. At renewal prices, though, maybe not.
Money back guarantee
Webhostingpad offers a 30-day money back guarantee for new customers within the first 30 days of service only. To qualify, customers must cancel their service within the first 30 days to receive a full refund on their plan purchase.
Limited information is available on actual refunds provided to customers. There are only a few rare complaints of refunds not being awarded, though this may have been caused by the client missing the 30 day period by a few hours, or misunderstanding the cancellation policy. We recommend you review these closely.
Their refund policy states that the domain registration fee is not included in the money back guarantee, and this is sometimes billed after cancellation, this is often the cause of misunderstanding the policy which is often overlooked by customers and perhaps the reason for some unwarranted complaints.
Webhostingpad Review – Final Thoughts
They seem to struggle with the occasional service disruption but has shown better customer service in recent months by keeping the customer informed of events and interacting with their customers more positively.
The basic hosting service provided for budget users covers the bare essential features you would expect in a hosting package, and at a low cost that is attractive to the kind of users, its service is designed for. This shows good value for money, and there is potential to improve the service quality in the coming years.
Despite a decline in popularity and a few rare complaints about refunds or downtime from unsatisfied customers, the small monthly fee speaks for itself. Webhostingpad provides a simple hosting solution at a low price; you get what you pay for, a modest service at cheap cost.
Web Hosting Pad Frequently Asked Questions
Do Web Hosting Pad offer a free domain?
Yes, a free domain is included for the 1st year of registration, up to the value of $14.95, by using the FreeDomain coupon at signup. After one year it will automatically renew and bill the annual fee to your account.
If you offer unlimited disk space, why is my package limited to 100 GB?
All their accounts do offer unlimited data and storage space. A limit is provided on each plan, but if you need more, you can contact support to get that it increased.
Which control panel do you use for hosting?
They use the most popular and up-to-date control panel, cPanel.
How long will it take for my domain to become active?
After registering a domain with Webhostingpad or any other registrar, it usually takes between 24 and 72 hours for your domain to show up in the registry database and allow DNS servers to show the website.
How do I transfer my domain name to Webhostingpad?
Make sure your domain name is unlocked and that your Whois information is accurate.
Obtain an authorization code from your registrar. Then contact us with the authorization code and domain name you wish to transfer. We’ll start the transfer, and you’ll get an approval email within 24 to 48 hours.
Does Web Hosting Pad offer a backup service?
Yes, they offer a “Backup On Demand” automated backup service. This is $19.95 per year. Failing that you can take your own backups via cPanel backup option.
Is there a money back guarantee?
All accounts include a 30-day money back guarantee. If you are not completely satisfied, they will provide a full refund upon canceling your account within 30 days of registration.
Do hosting accounts renew automatically?
Yes, hosting accounts are set on auto-renewal to avoid any interruption of service or downtime in your website. All plans will automatically renew at the end of the plan’s Billing Cycle unless you notify WebHostingPad that you would like to cancel your account.
Will I receive a refund if I cancel my account?
All plans carry a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a full refund. This does not apply to account renewals, additional add-on items or domain registration.
How do I cancel my account?
To cancel your account, you can fill out the cancellation form at https://secure.webhostingpad.com/cancellation.html
This will take 5-7 days to process.